NETGEAR R6300 user manual Cannot Log In to the Router, WiFi LED Is Off

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R6300v2 Smart WiFi Router

•Make sure that power is turned on to the connected modem.

•Be sure that you are using the correct cable.

When connecting the router’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem.

WiFi LED Is Off

If the Wireless LED stays off, check to see if the WiFi On/Off button on the router has been pressed. This button turns the wireless radio in the router on and off. The Wireless LED lights when the wireless radio is turned on.

Cannot Log In to the Router

If you are unable to log in to the router from a computer on your local network, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the router.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure that you are using the correct login information. The login name is admin, and the default password is password. Make sure that Caps Lock is off when you enter this information.

•If you are attempting to set up your router and there is another router in your network, make sure that you are using Bridge Mode. See Set Up the Router in Bridge Mode on page 96.

•If you want to set up your router as a replacement for an ADSL gateway in your network, the router cannot perform many gateway services. For example, the router cannot convert ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration.

•If you specify IP addresses in your network:

-Make sure that the IP address of your computer is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254.

-If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.

-If your router’s IP address was changed and you do not know the current IP address, clear the router’s configuration to its factory settings. This sets the router’s IP address to 192.168.1.1. For more information, see Factory Settings on page 128.

Troubleshooting

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Contents R6300v2 Smart WiFi Router September 2013 East Plumeria Drive San Jose, CASupport Contents USB Storage Administration Appendix a Supplemental Information Hardware Setup Getting to know your routerHardware Features Unpack Your RouterWiFi On/Off button WPS button USB 2.0 port LEDs Front and Side PanelsRear Panel LabelPosition Your Router Connecting to the router Getting StartedRouter Setup Preparation Login and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for DhcpNetgear genie Setup  To use Netgear genie to set up your routerUse Netgear genie after Installation Upgrade the Firmware To upgrade the firmware Dashboard Basic Home Screen Basic Home screen with dashboard, language, and online helpJoin Your Wireless Network Wi-Fi Protected Setup Method To use WPS to join the wireless network Manual MethodNetgear genie App and Mobile genie App Genie mobile app home screen Getting StartedNetgear genie Basic Settings Your Internet connection and WiFi networkInternet Setup Internet Setup Screen Fields Internet Service Provider. PPPoE or PPPoAInternet IP Address  To set up Live Parental Controls Parental ControlsR6300v2 Smart WiFi Router Basic Wireless Settings Click the Take me to the status screen buttonR6300v2 Smart WiFi Router Wireless Settings Screen Fields Wireless Security OptionsSet Up a Guest Network  To change the WPA settings Select Basic Wireless Settings To set up a guest network Select Basic Guest Network View Attached Devices  To go to the Attached Devices screenSpecifying custom settings Netgear genie Advanced HomeInternet Connection Setup Wizard  To use the Setup Wizard Select Advanced Setup WizardNetgear genie Advanced Home Screen WAN Setup Default DMZ Server Change the MTU Size Common MTU sizesLAN Setup  To change the MTU size Select Advanced Setup WAN SetupLAN Setup Screen Settings  To change the LAN settings Select Advanced Setup LAN SetupRole of the Router as a Dhcp Server Use Router as Dhcp ServerWPS Wizard for WiFi Connections Set Up Address ReservationQuality of Service QoS Setup WMM QoS for Wireless Multimedia ApplicationsPush Button Set Up QoS for Internet Access  To disable WMM QoS Select Advanced Setup QoS SetupR6300v2 Smart WiFi Router QoS for a Router LAN Port Click the Add Priority Rule button To edit or delete a QoS policy Select Advanced QoS Setup Edit or Delete an Existing QoS PolicyUSB Storage DeviceUSB Drive Requirements Connect a USB Storage Device to the Router To connect a USB storage device Access the USB Storage Device Safely Remove a USB Drive To map the USB device to a Windows network drive  To access the USB drive from a remote computer  To access the USB drive with FTP from a remote computerShare Files Share PhotosStore Files in a Central Location for Printing  To share files with your friends and familyShare Large Files over the Internet View a USB Device Attached to the Router USB Storage Device Network and Access Settings Network Neighborhood/MacShare. Enabled by defaultAvailable Network Folders  To add a network folder Select Advanced ReadySHAREClick Create Network Folder  To edit a network folder Select Advanced ReadySHARESpecify Approved USB Devices Select the Allow only approved devices check boxMedia Server Settings TiVo Support Use ReadyDLNA to Play Media from Your Network on TiVo To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo Files onto a computer Setting up and managing a shared USB printer ReadySHARE PrinterSet Up the ReadySHARE Printer Utility  To set up ReadySHARE PrinterReadySHARE Printer Utility Install the Netgear USB Control Center  To install the Netgear USB Control CenterR6300v2 Smart WiFi Router Set Up the Netgear USB Control Center  To set up the Netgear USB Control CenterConfigure the Netgear USB Control Center  To configure the Netgear USB Control CenterSelect Tools Configuration Manage USB Print and Scan JobsR6300v2 Smart WiFi Router Launch the Netgear USB Control Center  To launch the Netgear USB Control CenterUse the Scan Feature of a Multifunction USB Printer  To use the scan feature of a multifunction USB printerCustomizing the firewall settings SecurityKeyword Blocking of Http Traffic  To delete a keyword or domainClick Delete Keyword  To specify a trusted computerBlock Services Port Filtering Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Add a Custom Service Click the Add Custom Service buttonSet Up Port Triggering Click Edit Service or Delete ServiceEdit or Delete a Port Forwarding Entry Application Example Make a Local Web Server PublicClear the Disable Port Triggering check box R6300v2 Smart WiFi Router Schedule Blocking  To schedule blocking Select Advanced Security ScheduleSet Up Security Event Email Notifications Administration Managing your networkUpgrade the Router Firmware View Router Status Router InformationInternet Port LAN PortShow Statistics Button Wireless Settings 2.4 GHz and 5 GHz Connection Status ButtonView Logs of Web Access or Attempted Web Access  To view logs Select Advanced Administration LogsManage the Configuration File Back Up SettingsRestore Configuration Settings Do not interrupt the reboot processChange the Password Erase the Current Configuration SettingsPassword Recovery  To recover your passwordAdvanced Settings Setting up unique situationsAdvanced Wireless Settings Control the Wireless RadioSet Up a Wireless Schedule View or Change WPS Settings To configure and enable the wireless schedule Set Up a Wireless Access List by MAC Address Wireless Access Point AP Select the Turn Access Control On check box To set up the router as an AP Select Advanced Wireless AP Set Up the Router in Bridge Mode  To set up bridge modeClick the setup bridge mode wireless settings button Wireless Distribution System WDS Wireless repeating scenarioSet Up the Base Station  To set up the base stationSet Up a Repeater  To configure the router as a repeaterDynamic DNS Select the Use a Dynamic DNS Service check box Static Routes To edit or delete a static route Remote Management Universal Plug and Play  To turn on Universal Plug and PlayIPv6 Requirements for Entering IPv6 Addresses Auto DetectIPv6 Auto Config IPv6 6to4 Tunnel 110  To set up a pass-through IPv6 Internet connection  To set up a fixed IPv6 Internet connectionIPv6 Pass Through IPv6 Fixed To set up an IPv6 Internet connection with a Dhcp server IPv6 Dhcp To set up a PPPoE IPv6 Internet connection IPv6 PPPoE114 Traffic Meter 116 Troubleshooting Wireless Settings Network SettingsQuick Tips Troubleshoot with the LEDsPower LED Is Off or Blinking Power LED Stays AmberLEDs Never Turn Off Internet LEDs Is OffWiFi LED Is Off Cannot Log In to the RouterCannot Access the Internet 122 Troubleshoot PPPoE Troubleshoot Internet BrowsingWireless Connectivity Changes Not SavedTroubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Factory default settings129 Technical Specifications R6300v2 Router specificationsNetgear Dual Band Wireless Notification of ComplianceIndustry Canada Avertissement
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