NETGEAR R6300 user manual Cannot Access the Internet

Page 121

R6300v2 Smart WiFi Router

Cannot Access the Internet

If you can access your router but not the Internet, check to see if the router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP address from the ISP. You can determine whether the request was successful using the Router Status screen.

To check the WAN IP address:

1.Start your browser, and select an external site such as www.netgear.com.

2.Access the router interface at www.routerlogin.net.

3.Select Administration > Router Status.

4.Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP.

If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. For more information, see Sequence to Restart Your Network on page 118.

If your router is still unable to obtain an IP address from the ISP, the problem might be one of the following:

•Your Internet service provider (ISP) might require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of login.

•If your ISP requires a login, the login name and password might be set incorrectly.

•Your ISP might check for your computer’s host name.

Assign the computer host name of your ISP account as the account name in the Internet Setup screen.

•Your ISP allows only one Ethernet MAC address to connect to Internet and might check for your computer’s MAC address. In this case, do one of the following:

-Inform your ISP that you have bought a new network device, and ask them to use the router’s MAC address.

-Configure your router to clone your computer’s MAC address.

If your router can obtain an IP address, but your computer is unable to load any web pages from the Internet:

•Your computer might not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, reboot your computer, and verify the DNS address. You can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•Your computer might not have the router configured as its TCP/IP gateway.

Troubleshooting

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Contents September 2013 East Plumeria Drive San Jose, CA R6300v2 Smart WiFi RouterSupport Contents USB Storage Administration Appendix a Supplemental Information Getting to know your router Hardware SetupUnpack Your Router Hardware FeaturesFront and Side Panels WiFi On/Off button WPS button USB 2.0 port LEDsLabel Rear PanelPosition Your Router Getting Started Connecting to the routerLogin and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp To use Netgear genie to set up your router Netgear genie SetupUpgrade the Firmware Use Netgear genie after Installation To upgrade the firmware Basic Home screen with dashboard, language, and online help Dashboard Basic Home ScreenWi-Fi Protected Setup Method Join Your Wireless Network To use WPS to join the wireless network Manual MethodGenie mobile app home screen Getting Started Netgear genie App and Mobile genie AppYour Internet connection and WiFi network Netgear genie Basic SettingsInternet Setup Internet Service Provider. PPPoE or PPPoA Internet Setup Screen FieldsInternet IP Address Parental Controls  To set up Live Parental ControlsR6300v2 Smart WiFi Router Click the Take me to the status screen button Basic Wireless SettingsR6300v2 Smart WiFi Router Wireless Security Options Wireless Settings Screen Fields To change the WPA settings Select Basic Wireless Settings Set Up a Guest Network To set up a guest network Select Basic Guest Network  To go to the Attached Devices screen View Attached DevicesNetgear genie Advanced Home Specifying custom settings To use the Setup Wizard Select Advanced Setup Wizard Internet Connection Setup WizardNetgear genie Advanced Home Screen WAN Setup Default DMZ Server Common MTU sizes Change the MTU Size To change the MTU size Select Advanced Setup WAN Setup LAN Setup To change the LAN settings Select Advanced Setup LAN Setup LAN Setup Screen SettingsUse Router as Dhcp Server Role of the Router as a Dhcp ServerSet Up Address Reservation WPS Wizard for WiFi ConnectionsWMM QoS for Wireless Multimedia Applications Quality of Service QoS SetupPush Button  To disable WMM QoS Select Advanced Setup QoS Setup Set Up QoS for Internet AccessR6300v2 Smart WiFi Router Click the Add Priority Rule button QoS for a Router LAN PortEdit or Delete an Existing QoS Policy  To edit or delete a QoS policy Select Advanced QoS SetupDevice USB StorageConnect a USB Storage Device to the Router USB Drive Requirements To connect a USB storage device Safely Remove a USB Drive Access the USB Storage Device To map the USB device to a Windows network drive  To access the USB drive with FTP from a remote computer  To access the USB drive from a remote computerShare Photos Share FilesStore Files in a Central Location for Printing  To share files with your friends and familyShare Large Files over the Internet View a USB Device Attached to the Router Network Neighborhood/MacShare. Enabled by default USB Storage Device Network and Access Settings To add a network folder Select Advanced ReadySHARE Available Network Folders To edit a network folder Select Advanced ReadySHARE Click Create Network FolderSelect the Allow only approved devices check box Specify Approved USB DevicesMedia Server Settings Use ReadyDLNA to Play Media from Your Network on TiVo TiVo Support To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo Files onto a computer ReadySHARE Printer Setting up and managing a shared USB printer To set up ReadySHARE Printer Set Up the ReadySHARE Printer UtilityReadySHARE Printer Utility  To install the Netgear USB Control Center Install the Netgear USB Control CenterR6300v2 Smart WiFi Router  To set up the Netgear USB Control Center Set Up the Netgear USB Control Center To configure the Netgear USB Control Center Configure the Netgear USB Control CenterManage USB Print and Scan Jobs Select Tools ConfigurationR6300v2 Smart WiFi Router  To launch the Netgear USB Control Center Launch the Netgear USB Control Center To use the scan feature of a multifunction USB printer Use the Scan Feature of a Multifunction USB PrinterSecurity Customizing the firewall settings To delete a keyword or domain Keyword Blocking of Http TrafficClick Delete Keyword  To specify a trusted computerBlock Services Port Filtering Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers Click the Add Custom Service button Add a Custom ServiceClick Edit Service or Delete Service Set Up Port TriggeringEdit or Delete a Port Forwarding Entry Application Example Make a Local Web Server PublicClear the Disable Port Triggering check box R6300v2 Smart WiFi Router  To schedule blocking Select Advanced Security Schedule Schedule BlockingSet Up Security Event Email Notifications Managing your network AdministrationUpgrade the Router Firmware Router Information View Router StatusInternet Port LAN PortShow Statistics Button Connection Status Button Wireless Settings 2.4 GHz and 5 GHz To view logs Select Advanced Administration Logs View Logs of Web Access or Attempted Web AccessBack Up Settings Manage the Configuration FileRestore Configuration Settings Do not interrupt the reboot processErase the Current Configuration Settings Change the Password To recover your password Password RecoverySetting up unique situations Advanced SettingsControl the Wireless Radio Advanced Wireless SettingsView or Change WPS Settings Set Up a Wireless Schedule To configure and enable the wireless schedule Set Up a Wireless Access List by MAC Address Select the Turn Access Control On check box Wireless Access Point AP To set up the router as an AP Select Advanced Wireless AP  To set up bridge mode Set Up the Router in Bridge ModeClick the setup bridge mode wireless settings button Wireless repeating scenario Wireless Distribution System WDS To set up the base station Set Up the Base Station To configure the router as a repeater Set Up a RepeaterDynamic DNS Static Routes Select the Use a Dynamic DNS Service check box To edit or delete a static route Remote Management  To turn on Universal Plug and Play Universal Plug and PlayIPv6 Auto Detect Requirements for Entering IPv6 AddressesIPv6 Auto Config IPv6 6to4 Tunnel 110  To set up a fixed IPv6 Internet connection  To set up a pass-through IPv6 Internet connectionIPv6 Pass Through IPv6 FixedIPv6 Dhcp  To set up an IPv6 Internet connection with a Dhcp serverIPv6 PPPoE  To set up a PPPoE IPv6 Internet connection114 Traffic Meter 116 Troubleshooting Network Settings Wireless SettingsQuick Tips Troubleshoot with the LEDsPower LED Stays Amber Power LED Is Off or BlinkingLEDs Never Turn Off Internet LEDs Is OffCannot Log In to the Router WiFi LED Is OffCannot Access the Internet 122 Troubleshoot Internet Browsing Troubleshoot PPPoEChanges Not Saved Wireless ConnectivityTest the LAN Path to Your Router Troubleshoot Your Network Using the Ping Utility To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory default settings Factory Settings129 R6300v2 Router specifications Technical SpecificationsNotification of Compliance Netgear Dual Band WirelessIndustry Canada Avertissement
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