Apple MD031LL/A setup guide Tips and Troubleshooting, If You Can’t Connect to the Internet

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Tips and Troubleshooting

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You can quickly solve most problems with your AirPort Extreme by following the advice in this chapter.

If You Can’t Connect to the Internet

ÂÂ Try connecting to the Internet directly from your computer. If you can’t connect to the Internet from your computer, check your network settings. If they appear to be correct and you still can’t connect, contact your Internet service provider (ISP).

ÂÂ Make sure you are connecting to the correct wireless network.

If You Forgot Your Network or Base Station Password

You can clear the AirPort network or base station password by resetting AirPort Extreme.

To reset the base station password:

1Use the tip of a ballpoint pen to hold down the reset button for one second.

Important:  If you hold down the reset button for more than one second, you may lose your network settings.

2Select your AirPort network.

ÂÂ On a Mac, use the AirPort status menu in the menu bar to select the network created by AirPort Extreme (the network name does not change).

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Contents Setup Guide Page Contents Regulatory Compliance Information Getting Started Getting Started About the AirPort Extreme AirPort Extreme has six ports, located on the backAbout the AirPort Software AirPort UtilityWhat You Need to Get Started Plugging In AirPort Extreme AirPort Extreme Status Light Light Status/descriptionWhat’s Next AirPort Extreme Networks Using the AirPort Extreme with a Broadband Internet Service To set it up Using the AirPort Extreme to Share a USB Printer To print from a computer using Windows To print from a computer using Mac OS X v10.5 or laterTo print from a computer using Mac OS X v10.2.7 or later Using the AirPort Extreme to Share USB Hard Disks To set it up Setting Up the Airport Extreme Using AirPort Utility On a Mac computer using Mac OS X v10.5.7 or laterCreating a New Wireless Network Configuring and Sharing Internet AccessSetting Up the Airport Extreme Setting Advanced Options To set advanced optionsAllowing Wireless Clients Access to Your Network To allow client access to your networkTo reset the base station password Tips and TroubleshootingIf You Forgot Your Network or Base Station Password If You Can’t Connect to the InternetTips and Troubleshooting To return your AirPort Extreme to the factory settings If Your AirPort Extreme Isn’t RespondingIf Your AirPort Extreme Status Light Flashes Amber On a computer using Windows On a Mac using Mac OS X v10.5 or laterOn a Mac using Mac OS X v10.2.7 or later If Your Printer Isn’t RespondingAirPort Extreme Placement Considerations Updating AirPort SoftwareItems That Can Cause Interference with AirPort Learning More, Service, and Support Online Resources Onscreen HelpObtaining Warranty Service AirPort Extreme Specifications and Safety Guidelines AppendixUsing your AirPort Extreme Safely About Operating and Storage Temperatures Regulatory Compliance Information Canadian Compliance Statement Singapore Wireless Certification Taiwan Class B Statement China Battery Statement Taiwan Battery Statement Page Printed