Troubleshooting

Getting Support

184 Support through Remote Management

186 Finding the Information You Need for Service

There is a problem with the screen.

186 Testing the Picture

I can't hear the sound clearly.

189 Testing the Sound

I can't see 3D images clearly.

190 Testing 3D Picture Quality

There is a problem with the broadcast.

The computer won't connect.

I can't connect to the Internet.

The Schedule Recording/Timeshift function isn't working.

Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Notes and Precautions

Before Using the Recording and Timeshift Functions

198Before Using the Recording and Schedule Recording Functions

199Before the Using Timeshift Function

Before Using 3D Viewing Mode

200 3D Precautions

203 Supported Resolutions for each 3D Mode

Supported Resolutions for UHD (When connecting via

UHD)

205 HDMI Connector except for the MHL-to-HDMI Connector

S-Recommendation Disclaimer

206 S Recommendation with Voice Interaction

206 S Recommendation

Read Before Using Voice, Motion, or Face Recognition

207 Voice, Motion, and Face Recognition Precautions

209 Requirements for Using Voice, Motion, or Face Recognition

Read Before Using SAMSUNG APPS

Web Browser Restrictions

Read Before Playing Photo, Video, or Music Files

214Photo, Video, and Music File Use Limitations

214Storage Device File Transfers

215Supported External Subtitles

215Supported Internal Subtitles

216Supported Image Formats and Resolutions

216Supported Music Formats and Codecs

217Supported Video Codecs

Read After Installing the TV

219 Picture Sizes and Input Signals

219Installing an Anti-Theft Kensington Lock

220Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported

Resolutions)

221 IBM

221MAC

222VESA DMT

Supported Video Resolutions

223CEA-861

223HDMI

Licence

224 UHD 7000 series

Glossary

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Samsung UA85HU8500KXXV, UA55HU7200KXXV, UA55HU7000KXXV, UA65HU8500KXXV, UA50HU7000KXXV, UA55HU8500KXXV manual Troubleshooting