Troubleshooting
Getting Support
184 Support through Remote Management
186 Finding the Information You Need for Service
There is a problem with the screen.
186 Testing the Picture
I can't hear the sound clearly.
189 Testing the Sound
I can't see 3D images clearly.
190 Testing 3D Picture Quality
There is a problem with the broadcast.
The computer won't connect.
I can't connect to the Internet.
The Schedule Recording/Timeshift function isn't working.
Anynet+
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Notes and Precautions
Before Using the Recording and Timeshift Functions
198Before Using the Recording and Schedule Recording Functions
199Before the Using Timeshift Function
Before Using 3D Viewing Mode
200 3D Precautions
203 Supported Resolutions for each 3D Mode
Supported Resolutions for UHD (When connecting via
UHD)
205 HDMI Connector except for the
206 S Recommendation with Voice Interaction
206 S Recommendation
Read Before Using Voice, Motion, or Face Recognition
207 Voice, Motion, and Face Recognition Precautions
209 Requirements for Using Voice, Motion, or Face Recognition
Read Before Using SAMSUNG APPS
Web Browser Restrictions
Read Before Playing Photo, Video, or Music Files
214Photo, Video, and Music File Use Limitations
214Storage Device File Transfers
215Supported External Subtitles
215Supported Internal Subtitles
216Supported Image Formats and Resolutions
216Supported Music Formats and Codecs
217Supported Video Codecs
Read After Installing the TV
219 Picture Sizes and Input Signals
219Installing an
220Read Before Setting Up a Wireless Internet Connection
Read Before Connecting a Computer (Supported
Resolutions)
221 IBM
221MAC
222VESA DMT
Supported Video Resolutions
223
223HDMI
Licence
224 UHD 7000 series
Glossary