D-Link DI-634M manual Troubleshooting

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DI-634M User’s Manual	Troubleshooting

Troubleshooting

This Chapter provides solutions to problems that can occur during the installation and operation of the DI-634M Wireless Broadband Router. We cover various aspects of the network setup, including the network adapters. Please read the following if you are having problems.

Note: It is recommended that you use an Ethernet connection to conﬁgure the DI-634M Wireless Broadband Router.

1.The computer used to conﬁgure the DI-634M cannot access the Conﬁguration menu.

Check that the Ethernet LED on the DI-634M is ON. If the LED is not ON, check that the cable for the Ethernet connection is securely inserted.

Check that the Ethernet Adapter is working properly. Please see item 3 (Check that the drivers for the network adapters are installed properly) in this Troubleshooting section to check that the drivers are loaded properly.

Check that the IP Address is in the same range and subnet as the DI-634M. Please see Checking the IP Address in Windows XP in the Networking Basics section of this manual.

Note: The IP Address of the DI-634M is 192.168.0.1. All the computers on the network must have a unique IP Address in the same range, e.g., 192.168.0.x. Any computers that have identical IP Addresses will not be visible on the network. They must all have the same subnet mask, e.g., 255.255.255.0.

Do a Ping test to make sure that the DI-634M is responding. Go to Start>Run>Type Command>Type ping 192.168.0.1. A successful ping will show four replies.

Note: If you have changed the default IP Address, make sure to ping the correct IP Address assigned to the DI-634M.

D-Link Systems, Inc.

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Contents Page Table of Contents DI-634M User’s Manual StatusSecuring Your Network Glossary Minimum System Requirements Package ContentsIntroduction Features and Beneﬁts Auto MDI/MDIX WAN Port DC Power Connector Reset ButtonHardware Overview ConnectionsWAN LED LEDsWireless Basics Standards-Based Technology Installation ConsiderationsGetting Started Using the Conﬁguration Menu Home WizardHome Wizard Wireless Home WirelessChannel Super G Mode Disabled WEP Encryption Key Type Keys Ssid Broadcast AuthenticationHome WAN Dynamic IP Address Host Name MAC AddressHome WAN Static IP Address Use MACIP Address Subnet Mask Home WAN PPPoE PPPoEDial on Demand Auto-reconnect MTUIP Address Subnet Mask DNS Relay Home LANHome Dhcp DhcpAdvanced Virtual ServerAdvanced Virtual Server Virtual Server Name Private IP Public Port Schedule Example #1 Select Enabled or DisabledExample #2 ApplicationsProtocol Type Filters Advanced Filters MAC FiltersFilters MAC Filters Name Parental Control Advanced Parental Control URL BlockingURL Blocking URL String IP Range Firewall Firewall Rules Enable or disable the Firewall NameAdvanced Firewall ActionAdvanced DMZ DMZAdmin Tools AdminTools User is the User login name Administrator Password UserTime Time Zone Customized NTP ManualTools Time Load Settings from Local Hard Drive SystemTools System Firmware Tools FirmwareBrowse Tools Ddns User Name PasswordTools Misc MiscPing Test Restart Device Block WAN Ping VPN Pass Through Cable Test Status Device InfoStatus Device Info Disabled WirelessLog Status LogView Log System Log All Log URL Filter Log New Connection Log Status Log Log SettingsStatus Stats StatsTroubleshooting Default DI-634M User’s Manual Link 108G Mimo DWL-G650M Why can’t I get a wireless connection? Why does my wireless connection keep dropping?Forgot my encryption key Resetting the DI-634M to Factory Default SettingsTechnical Speciﬁcations Wireless Transmit Power Physical DimensionsPower Input WeightReceiver Sensitivity Why can’t I access the Web-based conﬁguration? Frequently Asked QuestionsHow to tell straight-through cable from a crossover cable DI-634M User’s Manual DI-634M User’s Manual DI-634M User’s Manual DI-634M User’s Manual  Click Specify an IP Address DI-634M User’s Manual  Highlight Internet Protocol TCP/IP and click Properties  Right-click on My Network Places and select PropertiesDI-634M User’s Manual DI-634M User’s Manual Static Cable Connection DI-634M User’s Manual DI-634M User’s Manual How do I open ports on my router? To set up your routerClick Apply and then click Continue What is DMZ? How do I conﬁgure the DMZ Host?Demilitarized Zone DI-634M User’s Manual DI-634M User’s Manual What are virtual servers? How do I use PC Anywhere with my DI-634M router?Create a second entry as shown below Link Systems, Inc Click on Advanced and then click Firewall How can I use eDonkey behind my D-Link Router?Click Apply and then Continue How do I configure my router for KaZaA and Grokster? Click on Advanced and then click Virtual Server How do I conﬁgure my router to play Warcraft 3?What is NAT? How do I use NetMeeting with my D-Link Router?Conﬁgure the Game Port information on each computer Set up MAC Filtering Change Admin PasswordAppendix Securing Your NetworkGlossary DI-634M User’s Manual DI-634M User’s Manual DI-634M User’s Manual Megabyte MB Megabits per second Mbps DI-634M User’s Manual DI-634M User’s Manual Inc Contacting Technical Support Tech Support for customers within the United StatesTech Support for customers within Canada Warranty Warranty DI-634M User’s Manual Important Note Registration