10 Troubleshooting
Warning
•Risk of electric shock. Never remove the casing of the product.
To keep the warranty valid, never try to repair the product yourself.
If you have problems using this product, check the following points before you request service. If you still have a problem, register your product and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the model and serial number of your product.The model number and serial number are on the back or bottom of your product.Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this home theater do not work.
•Disconnect the home theater from the power outlet for a few minutes, then reconnect.
Picture
No picture.
•Ensure that the TV is switched to the correct source for this home theater.
No picture on HDMI connection.
•If the connected device is not HDCP- compliant, you cannot transmit picture through an HDMI connection. Use composite or component video connection.
•Check if the HDMI cable is faulty. Replace a new HDMI cable.
•If this happens when you change the HDMI video resolution, press HDMI repeatedly until the picture appears.
No picture on the Component (Y Pb Pr) connection.
•If the HDMI video connection is set to [Auto] or [1080p/24Hz], there is no video output through the component connection. Change the HDMI video setting or remove the HDMI connection.
No
•Make sure that the disc contains high- de nition video.
•Make sure that the TV supports high- de nition video.
Sound
No sound.
•Make sure that the audio cables are connected and select the correct input source (for example, AUDIO SOURCE, USB) for the device you want to play.
No sound on HDMI connection.
•If the connected device is not HDCP- compliant or is only
•Make sure that the [HDMI Audio] setting is turned on.
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