11 Frequently asked questions
Can I use the Philips pure water dispenser to purify well/bore water?
Yes.The pure water dispenser was designed to purify drinkable water from e.g. municipal water sources, wells or bores. It is not intended to purify lake water, river water, sewage water or other types of untreated water. If you use well/bore water, we recommend that you have your water tested regularly.
Can treated water be stored?
Yes.To prevent treated water from becoming contaminated, store it in a clean container with a
Can ultraviolet light make the water radioactive? No. Ultraviolet light is not radioactive. As a result, it is impossible for water treated with ultraviolet light to become radioactive.
Does the Philips pure water dispenser change the taste of water?
The taste of water depends on what is in the water.The pure water dispenser removes many substances such as particulates and chlorine, thus improving the taste, odour, and clarity of the water.
What is so special about the UV lamp? Ultraviolet light is an effective way to destroy microorganisms without the use of chemicals.The UV lamp produces light in a specific wavelength that is destructive to microorganisms.The light needs to have the right intensity and the water must be exposed to the light for a specific amount of time for it to get the right dose of UV light.
12 Troubleshooting
The filter indicator flashes.
Filter life coming to an end. Buy and install new filter
The filter indicator lights up continuously. You need to replace the filter. Replace the filter (see chapters ‘Cleaning and maintenance’ and ‘Replacement’).
The battery indicator flashes red.
The battery is almost empty. Switch on the appliance to let the battery charge.
The battery indicator lights up continuously red. The battery is charging.
Water drips from the appliance.
One or more pipes inside the appliance are not connected properly. Check all connections. Contact your dealer or an authorised Philips service centre.
The UV indicator lights up continuously.
An error occurred in the UV chamber. Check if the cover of the UV chamber is closed. Clean the quartz tube (see chapter ‘Cleaning and maintenance’). If the problem persists, contact your dealer or an authorised Philips service centre.
The appliance does not dispense water, even though there are no error indications.
•WP3890 only:There is no mains power. Check if the power supply works and if the plug is inserted in the wall socket properly.
•The filter has not been placed properly. Place the filter properly
•You have not used an original Philips replacement filter. Always replace the filter with an original Philips filter, type WP3990.
•The fuse has blown due to voltage fluctuations.
Contact your dealer or an authorised Philips service centre.
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