My E-Mail program doesn’t receive my E-Mail
Cause:
§The Domain Suffix is not set correctly. Resolution:
§Some email applications require you to enter the Domain Suffix when you configure your network and TCP/IP settings. The Domain Suffix is the unique identifier for your email server.
The Domain Suffix is the Internet Protocol (TCP/IP) address of the email server you are using. Your cable modem or DSL provider usually lists it somewhere on your invoice. The Domain Suffix address should appear similar to this: dlink.occa.home.com. Find the Domain Suffix on your invoice or call your Internet Service Provider (ISP) to obtain it.
Can’t connect to AOL
Cause:
§Your AOL software is not set correctly to use the Broadband Router. Resolution:
§Use your AOL software to change the location information to use TCP/IP in the Network field. Leave the phone number blank. Save your settings and try to sign on again.
If this does not help, make sure that you can access the Internet in general. If you can access the Internet, contact AOL technical support to help you configure your AOL software to work correctly with your Broadband Router.
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