Linksys WAG54G manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-G ADSL Gateway

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Gateway. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys international website at www.linksys.com/international.

Common Problems and Solutions

1.I need to set a static IP address on a computer.

You can assign a static IP address to a computer by performing the following steps:

•For Windows 98 and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Gateway. Make sure that each IP address is unique for each computer or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Gateway. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

•For Windows 2000:

1.Click Start, Settings, and Control Panel. Double-click Network and Dial-Up Connections.

2.Right-click the Local Area Connection that is associated with the Ethernet adapter you are using, and select the Properties option.

3.In the Components checked are used by this connection box, highlight Internet Protocol (TCP/IP), and click the Properties button. Select Use the following IP address option.

4.Enter a unique IP address that is not used by any other computer on the network connected to the Gateway.

5.Enter the Subnet Mask, 255.255.255.0.

6.Enter the Default Gateway, 192.168.1.1 (Gateway’s default IP address).

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Wireless- G Word definition How to Use this GuideCopyright and Trademarks Table of Contents Wireless-G Adsl Gateway Computer-to-VPN Gateway Network23 VPN Settings Summary Figure C-9 New Rule Properties Welcome IntroductionWhat’s in this Guide? Wireless-G Adsl Gateway Gateway’s Functions Planning Your NetworkIP Addresses What’s an IP Address?Dynamic IP Addresses What is a VPN?Dhcp Dynamic Host Configuration Protocol Servers VPN Gateway to VPN Gateway Why do I need a VPN?Data Sniffing MAC Address SpoofingBack Panel Getting to Know the Wireless-G Adsl GatewayIndication of any network activity Front PanelWhile establishing the Adsl connection InternetOverview Connecting the Wireless-G Adsl GatewayEthernet Connection Wired Connection to a ComputerWireless Connection to a Computer Setup Configuring the GatewayWireless SecurityAdministration Access RestrictionsApplications & Gaming StatusSetup Tab How to Access the Web-based UtilityInternet Setup Multiplexing Select LLC or VC , depending on your ISPVirtual Circuit Enter the VPI and VCI ranges in the fields RFC 1483 Bridged Dynamic IPStatic IP RFC 2516 PPPoE RFC 1483 RoutedRFC 2364 PPPoA Bridged Mode OnlyNetwork Setup Optional Settings Required by some ISPsTZO.com Ddns TabDynDNS.org Advanced Routing Advanced Routing Tab13 Routing Table Wireless Network Wireless TabBasic Wireless Settings Tab 15 WPA Pre-Shared Key Wireless Security Tab17 WEP Wireless Network Access Wireless Access TabAdvanced Wireless Advanced Wireless Settings TabAdditional Filters Security TabFirewall 22 VPN Local Security Gateway24 Manual Key Management Manual26 Advanced VPN Tunnel Setup Advanced VPN Tunnel SetupConfiguring the Gateway Security Tab Internet Access Access Restrictions Tab29 List of PCs Port Range Forwarding Applications and Gaming TabSingle Port Forwarding 33 Port Triggering Port TriggeringApplication-based QoS This setting allows you to specify traffic queue priorityAdvanced QoS Management Administration TabGateway Access Email Alerts ReportingUPnP Backup&Restore DiagnosticsFactory Defaults Ping TestUpgrade from LAN Firmware UpgradeReboot Gateway Status TabGateway Information Internet Connections45 Local Network Local Network47 Wireless 49 DSL Connection DSL ConnectionNeed to set a static IP address on a computer Appendix a TroubleshootingCommon Problems and Solutions Want to test my Internet connection Wireless-G Adsl Gateway Wireless-G Adsl Gateway IP Address TCP UDPCan’t get the Internet game, server, or application to work Need to upgrade the firmware To start over, I need to set the Gateway to factory defaultFirmware upgrade failed, and/or the Power LED is flashing My DSL service’s PPPoE is always disconnectingPower LED flashes continuously Where is the Gateway installed on the network? Frequently Asked QuestionsIs IPSec Passthrough supported by the Gateway? Does the Gateway support IPX or AppleTalk?Does the Gateway support ICQ send file? What are the advanced features of the Gateway? What is DMZ Hosting?Will the Gateway function in a Macintosh environment? Is the Gateway cross-platform compatible?What Ieee 802.11b and 802.11g features are supported? What is the Ieee 802.11g standard?What is ad-hoc mode? What is infrastructure mode?What is DSSS? What is FHSS? And what are their differences? What is the ISM band?What is Spread Spectrum? What is a MAC Address? What is WEP?How do I reset the Gateway? How do I resolve issues with signal loss?Important Information for Wireless Products Appendix B Wireless SecurityWireless-G Adsl Gateway Wireless-G Adsl Gateway WAG54G EnvironmentCreate an IPSec Policy How to Establish a Secure IPSec TunnelBuild Filter Lists Filter List 1 win-RouterFigure C-4 IP Filter LIst Filter List 2 Router -winFigure C-7 IP Filter List Tunnel 1 win-Router Configure Individual Tunnel RulesFigure C-13 Authentication Methods Tunnel 2 Router-win Figure C-16 Tunnel Setting TabFigure C-19 IP Filter List Tab Figure C-22 Preshared Key Figure C-25 Connection Type Assign New IPSec PolicyFigure C-28 VPN Tab Create a Tunnel Through the Web-Based UtilityWindows 98 or Me Instructions Figure D-1 IP Configuration ScreenFigure D-3 MAC Address/Physical Address Windows 2000 or XP InstructionsAppendix E Upgrading Firmware Upgrade from WANAppendix F Glossary Wireless-G Adsl Gateway Wireless-G Adsl Gateway Wireless-G Adsl Gateway Wireless-G Adsl Gateway Wireless-G Adsl Gateway Standards Appendix G SpecificationsAnnex-B, WAG54G-DE UR-2 Operating Temp 0ºC to 40ºC10% to 85% Non-Condensing Storage Temp 20ºC to 70ºC Operating HumidityStorage Humidity FCC Statement Appendix H Regulatory InformationWireless-G Adsl Gateway Radio EN 300 EMC EN 301 489-1, EN 301 Safety EN Belgium Applicable Power Levels in FranceLocation Frequency Range MHz Power Eirp Wireless-G Adsl Gateway Open the Wireless Network Connection window Appendix I Warranty Information Outside of Europe Mail Address Appendix J Contact InformationEurope Mail Address
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