Linksys WRT350N manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-N Gigabit Router with Storage Link

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

1.Click File. Make sure Work Offline is NOT checked.

2.Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

3.Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button.

2.I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

•For Windows 98SE and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Wireless- N Word definition How to Use This User GuideCopyright and Trademarks Table of Contents Common Problems and Solutions Frequently Asked Questions Appendix a TroubleshootingAppendix B Wireless Security Appendix C Upgrading Firmware Appendix D Windows HelpList of Figures Router’s Back Panel25 VPN Passthrough 59 Administration Tab Firmware Upgrade Introduction WelcomeWhat’s in this User Guide? Wireless-N Gigabit Router with Storage Link Ssid service set identifier your wireless network’s name Planning Your Wireless NetworkAd-Hoc versus Infrastructure Mode Network TopologyNetwork Layout Back Panel InternetFront Panel Top PanelConnecting the Wireless-N Gigabit Router with Storage Link Hardware InstallationOverview Configuring the Wireless-N Gigabit Router with Storage LinkSetup Security WirelessAccess Restrictions StorageAdministration How to Access the Web-based UtilitySetup Tab Basic Setup StatusInternet Connection Type Internet SetupAutomatic Configuration Dhcp Static IPPptp Packet a unit of data sent over a network Optional SettingsTelstra Cable Router IP Network SetupDhcp Server Setting Time Setting Dhcp ReservationDynDNS.org Setup Tab DdnsDdns Service 10 Setup Tab TZO.com TZO.comSetup Tab MAC Address Clone MAC Address CloneDynamic Routing Setup Tab Advanced RoutingAdvanced Routing Static Routing13 Routing Table Wireless Tab Basic Wireless Settings Basic Wireless SettingsPSK-Personal Wireless Tab Wireless SecurityWireless Security PSK2-PersonalPSK-Enterprise PSK2-EnterpriseRadius Access Restrictions Wireless Tab Wireless MAC FilterWireless MAC Filter MAC Address Filter ListWireless Tab Advanced Wireless Settings Advanced WirelessWireless-N Gigabit Router with Storage Link Web Filter Security Tab FirewallInternet Filter FirewallSecurity Tab VPN Passthrough VPN PassthroughDisk Detail Storage Tab DiskDisk Management Erase DiskShares Storage Tab ShareShare Management Create ShareUser Management Storage Tab AdministrationBasic Group Management33 User Properties UPnP Media Server SetupStorage Tab Media Server DatabaseShare AccessFTP Server To create a policy Access Restrictions Tab Internet Access PolicyInternet Access Policy 40 List of PCs Applications & Gaming Tab Single Port Forwarding Single Port ForwardingApplications & Gaming Tab Port Range Forwarding Port Range ForwardingApplications & Gaming Tab Port Range Triggering Port Range TriggeringApplications & Gaming Tab DMZ DMZInternet Access Priority QoS Quality of ServiceWireless Applications and Gaming Tab QoS47 QoS Applications Add a New Application Summary 51 QoS Voice DeviceWeb Access Administration Tab ManagementRouter Access Remote AccessBackup and Restore UPnPAdministration Tab Log LogAdministration Tab Diagnostics 55 Administration Tab DiagnosticsAdministration Tab Factory Defaults Factory DefaultsAdministration Tab Firmware Upgrade Upgrade FirmwareInternet Connection Status Tab RouterRouter Information Status Tab Local Network Local NetworkStatus Tab Wireless 63 Status Tab Wireless NetworkNeed to set a static IP address on a PC Appendix a TroubleshootingCommon Problems and Solutions Wireless-N Gigabit Router with Storage Link Open a command prompt. For Windows 98SE and Me Protocol To IP Address Enabled Application NameApplication Name Start and End Port Can’t get the Internet game, server, or application to workWireless-N Gigabit Router with Storage Link Firmware upgrade failed, and/or the Power LED is flashing To start over, I need to set the Router to factory defaultsNeed to upgrade the firmware My DSL service’s PPPoE is always disconnectingPower LED keeps flashing Is IPSec Pass-Through supported by the Router? Frequently Asked QuestionsWhere is the Router installed on the network? Does the Router support IPX or AppleTalk?How can I block corrupted FTP downloads? Will the Router function in a Macintosh environment? What is DMZ Hosting?What are the advanced features of the Router? Is the Router cross-platform compatible?What Ieee 802.11g features are supported? What is the Ieee 802.11g standard?What is the Ieee 802.11b standard? What Ieee 802.11b features are supported?What is ISM band? What is infrastructure mode?What is roaming? What is Spread Spectrum?How do I reset the Router? What is DSSS? What is FHSS? And what are their differences?What is a MAC Address? How do I resolve issues with signal loss?Security Threats Facing Wireless Networks Appendix B Wireless SecuritySecurity Precautions Appendix B Wireless Security Wireless-N Gigabit Router with Storage Link Figure C-1 Firmware Upgrade Appendix C Upgrading FirmwareNetwork Neighborhood/My Network Places Appendix D Windows HelpShared Resources Figure E-1 IP Configuration Screen Windows 98SE or Me InstructionsWindows 2000 or XP Instructions For the Router’s Web-based UtilityAppendix F Glossary Wireless-N Gigabit Router with Storage Link Wireless-N Gigabit Router with Storage Link Wireless-N Gigabit Router with Storage Link Wireless-N Gigabit Router with Storage Link Appendix G Specifications ModelOperating Humidity Operating TempStorage Temp Storage HumidityAppendix H Warranty Information Limited WarrantyAppendix I Regulatory Information FCC StatementWireless-N Gigabit Router with Storage Link Wireless-N Gigabit Router with Storage Link Wireless-N Gigabit Router with Storage Link Wireless-N Gigabit Router with Storage Link Wireless-N Gigabit Router with Storage Link Information section in this Guide Appendix J Contact InformationNeed to contact Linksys?
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