NETGEAR DG834GV manual Chapter Troubleshooting, Basic Functioning

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Chapter 2

Troubleshooting

This chapter gives information about troubleshooting your ADSL modem wireless router. After each problem description, instructions are provided to help you diagnose and solve the problem. For the common problems listed, go to the section indicated.

Is the router on?

Go to “Basic Functioning” on page 2-1.

Have I connected the router correctly?

Go to “Basic Functioning” on page 2-1.

I cannot access the router’s configuration with my browser.

Go to “Troubleshooting the Web Configuration Interface” on page 2-3.

I have configured the router but I can’t access the Internet. Go to “Troubleshooting the ISP Connection” on page 2-4.

I cannot remember the router’s configuration password.

Go to “Using the Reset Button” on page 2-9.

I want to clear the configuration and start over again.

Go to “Restoring the Default Configuration and Password” on page 2-9.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.When power is first applied, verify that the Power LED is on (see “The Router’s Front Panel” on page 1-2for an illustration and explanation of the LEDs).

2.Verify that the Test LED lights within a few seconds, indicating that the self-test procedure is running.

3.After approximately 10 seconds, verify that: a. The Test LED is not lit.

Troubleshooting

2-1

v1.0, February 2006

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Contents NETGEAR, Inc Trademarks Contents Troubleshooting Internet Browsing What’s in the Box? Chapter Connecting the Router to the InternetLED Descriptions Adsl Modem Wireless Router’s Front PanelAdsl Modem Wireless Router’s Rear Panel V1.0, February Two Setup Methods 1 Smart Wizard Setup 2 Manual Setup Internet Configuration RequirementsWhat You Need Before You Begin Smart Wizard Setup Understanding Adsl Microfilters Manual SetupComputers Set to Dhcp Manually Setting Up Your Adsl Modem Wireless RouterV1.0, February Phone Port V1.0, February V1.0, February V1.0, February How to Manually Set Up and Test Basic Wireless Connectivity Implement Appropriate Wireless Security V1.0, February Basic Functioning Chapter TroubleshootingTest LED Never Turns On or Test LED Stays On Power LED Not OnLAN or Adsl Internet Port LEDs Not On Troubleshooting the Web Configuration InterfaceAdsl link Troubleshooting the ISP ConnectionAdsl Internet LED Off Obtaining an Internet IP AddressTroubleshooting PPPoE or PPPoA Troubleshooting a TCP/IP Network Using the Ping Utility Troubleshooting Internet BrowsingTesting the LAN Path to Your Router Request timed out Testing the Path from Your Computer to a Remote DeviceUsing the Reset Button Restoring the Default Configuration and PasswordV1.0, February Network Protocol and Standards Compatibility Appendix a Technical SpecificationsV1.0, February Document Link Appendix B Related DocumentsV1.0, February
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