NETGEAR DG834GV manual Obtaining an Internet IP Address, Adsl Internet LED Off

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Setup Manual for the DG834GV Integrated ADSL Modem and Wireless Router with Voice

ADSL Internet LED Off

If the ADSL Internet LED is off, disconnect all telephones on the line. If this solves the problem, reconnect the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters are connected correctly, you should be able to connect all your telephones.

If disconnecting telephones does not result in a green ADSL Internet LED the problem may be one of the following:

Check that the telephone company has made the connection to your line and tested it.

Verify that you are connected to the correct telephone line. If you have more than one phone line, be sure that you are connected to the line with the ADSL service. It may be necessary to use a swapper if you ADSL signal is on pins 1 and 4 of the RJ-11 jack. The ADSL Modem Wireless Router uses pins 2 and 3.

Obtaining an Internet IP Address

If your ADSL modem wireless router is unable to access the internet, and your Internet LED is green or blinking green, you should determine whether the ADSL modem wireless router is able to obtain a Internet IP address from the ISP. Unless you have been assigned a static IP address, your ADSL modem wireless router must request an IP address from the ISP. You can determine whether the request was successful using the browser interface.

To check the Internet IP address from the browser interface:

1.Launch your browser and select an external site such as http://www.netgear.com.

2.Access the Main Menu of the ADSL modem wireless router’s configuration at http://192.168.0.1.

3.Under the Maintenance heading check that an IP address is shown for the Internet Port.

If 0.0.0.0 is shown, your ADSL modem wireless router has not obtained an IP address from your ISP.

If your router is unable to obtain an IP address from the ISP, the problem may be one of the following:

Your ISP may require a Multiplexing Method or Virtual Path Identifier/Virtual Channel Identifier parameter.

Verify with your ISP the Multiplexing Method and parameter value, and update the router’s ADSL Settings accordingly.

Troubleshooting

2-5

v1.0, February 2006

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Contents NETGEAR, Inc Trademarks Contents Troubleshooting Internet Browsing What’s in the Box? Chapter Connecting the Router to the InternetLED Descriptions Adsl Modem Wireless Router’s Front PanelAdsl Modem Wireless Router’s Rear Panel V1.0, February Internet Configuration Requirements Two Setup Methods 1 Smart Wizard Setup 2 Manual SetupWhat You Need Before You Begin Smart Wizard Setup Understanding Adsl Microfilters Manual SetupComputers Set to Dhcp Manually Setting Up Your Adsl Modem Wireless RouterV1.0, February Phone Port V1.0, February V1.0, February V1.0, February How to Manually Set Up and Test Basic Wireless Connectivity Implement Appropriate Wireless Security V1.0, February Basic Functioning Chapter TroubleshootingTest LED Never Turns On or Test LED Stays On Power LED Not OnLAN or Adsl Internet Port LEDs Not On Troubleshooting the Web Configuration InterfaceAdsl link Troubleshooting the ISP ConnectionAdsl Internet LED Off Obtaining an Internet IP AddressTroubleshooting PPPoE or PPPoA Troubleshooting Internet Browsing Troubleshooting a TCP/IP Network Using the Ping UtilityTesting the LAN Path to Your Router Request timed out Testing the Path from Your Computer to a Remote DeviceUsing the Reset Button Restoring the Default Configuration and PasswordV1.0, February Network Protocol and Standards Compatibility Appendix a Technical SpecificationsV1.0, February Document Link Appendix B Related DocumentsV1.0, February
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