NETGEAR D6300 user manual Cannot Log In to the Router, Cannot Access the Internet

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D6300 WiFi DSL Modem Router

Cannot Log In to the Router

If you are unable to log in to the WiFi modem router from a computer on your local network, check the following:

•If you are using an Ethernet-connected computer, check the Ethernet connection between the computer and the WiFi modem router as described in the previous section.

•Make sure that your computer’s IP address is on the same subnet as the WiFi modem router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.0.2 to 192.168.0.254.

•If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server. These autogenerated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the WiFi modem router, and reboot your computer.

•If your WiFi modem router’s IP address was changed and you do not know the current IP address, clear the WiFi modem router’s configuration to factory defaults. This procedure sets the WiFi modem router’s IP address to 192.168.0.1. This procedure is explained in Factory Settings on page 131.

•Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure that the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure that you are using the correct login information. The factory default login name is admin, and the password is password. Make sure that Caps Lock is off when you enter this information.

•If you are attempting to set up your NETGEAR WiFi modem router as an additional router behind an existing router in your network, consider replacing the existing router instead. NETGEAR does not support such a configuration.

•If you are attempting to set up your NETGEAR WiFi modem router as a replacement for an ADSL gateway in your network, the WiFi modem router cannot perform many gateway services, for example, converting ADSL or cable data into Ethernet networking information. NETGEAR does not support such a configuration.

Cannot Access the Internet

If you can access your router but you are unable to access the Internet, first determine whether the WiFi modem router can obtain an IP address from your Internet service provider (ISP). Unless your ISP provides a fixed IP address, your WiFi modem router requests an IP address from the ISP. You can determine whether the request was successful using the Router Status screen.

To check the WAN IP address:

1. Start your browser, and select an external site such as http://www.netgear.com.

Troubleshooting

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Contents D6300 WiFi DSL Modem Router Support TrademarksContents USB Printer Control Administration Appendix a Supplemental Information Hardware Setup Product Specifications Unpack Your New Router Hardware Features D6300 WiFi DSL Modem Router Box contents Hardware Setup Unpack Your New RouterHardware Features LabelUSB port Gigabit Ethernet Power Adsl line LAN ports AC powerWAN port Reset button Back PanelPower DSL Internet Wireless USB Front PanelD6300 WiFi DSL Modem Router Power On/Off LED D6300 WiFi DSL Modem Router Wireless LED Wireless On/Off button WPS On/Off button USB port Side PanelPosition Your Wireless Router Adsl MicrofiltersOne-Line Adsl Microfilter Not Included Two-Line Adsl Microfilter IncludedAdsl or Cable Fiber Modem Browser Computer Power Cable Your D6300 WiFi DSL Modem RouterSummary Verify the Cabling Get Started with Netgear genie Prepare to Set Up the WiFi DSL Modem Router Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for DhcpNetgear genie Setup  To use Netgear genie to set up your WiFi modem routerBrowse to http//routerlogin.net  If the WiFi modem router does not connect to the InternetUse Netgear genie after Installation Upgrade WiFi DSL Modem Router FirmwareWiFi DSL Modem Router Dashboard Basic Home Screen Add Wireless Devices or Computers to Your Network Wi-Fi Protected Setup WPS Method To use WPS to join the wireless network Manual MethodD6300 WiFi DSL Modem Router Netgear genie Basic Settings Internet Basic Settings Screen Fields Internet Basic SettingsDoes Your ISP Require a Login? Answer either yes or no Internet IP Address Attached Devices Parental Controls USB Storage Basic Settings ReadySHARE USB Storage and Printer To set up ReadySHARE Cloud ReadySHARE CloudReadySHARE Printer Click RegisterBasic Wireless Settings  To view or change basic wireless settingsWireless Settings Screen Fields Wireless NetworkSecurity Options Settings Change WPA Security Option and Passphrase To set up a guest network Guest NetworksGuest Network Wireless Security Options Netgear genie App  To install the genie mobile app Netgear genie Mobile AppNetgear genie Advanced Home Setup Wizard D6300 WiFi DSL Modem Router  To use the WPS Wizard WPS WizardSelect either Push Button or PIN Number Setup Menu Adsl Setup WAN Setup  To set up a default DMZ server Default DMZ ServerChange the MTU Size Common MTU sizes  To change the MTU size Select Advanced Setup WAN Setup LAN Setup To change the LAN settings LAN Setup Screen Settings Use the WiFi DSL Modem Router as a Dhcp ServerLAN TCP/IP Setup Use Router as a Dhcp ServerAddress Reservation  To reserve an IP addressQuality of Service Setup Enable WMM QoS for Wireless Multimedia ApplicationsQoS for Applications and Online Gaming Set Up QoS for Internet Access To create a QoS policy for applications and online games D6300 WiFi DSL Modem Router QoS for a WiFi DSL Modem Router LAN Port QoS for a MAC AddressClick the Add Priority Rule button Click Add Priority RuleEdit or Delete an Existing QoS Policy  To edit or delete a QoS policyUSB Storage ReadySHARE Access USB Drive RequirementsFile-Sharing Scenarios Share PhotosStore Files in a Central Location for Printing  To share files with your friends and familyUSB Storage Basic Settings Share Large Files over the Internet To access your USB device Add or Edit a Network Folder USB Storage Advanced Settings Safely Remove a USB Drive Available Network FoldersMedia Server Settings Specify Approved USB Devices Connect to the USB Drive from a Remote Computer Select the Allow only approved devices check boxUSB Printer Control USB Printer Control Control Center Configuration USB PrinterScan with a Multifunction Printer Security  To delete a keyword or domain Keyword Blocking of Http Traffic To specify a trusted computer Firewall Rules  To create firewall rulesD6300 WiFi DSL Modem Router Add Custom Services to Allow or Block  To add a custom service TCP UDP TCP/UDPSchedule for Firewall Rules  To specify the firewall rule schedule To set up email notifications Security Event Email NotificationsAdministration Upgrade the WiFi DSL Modem Router Firmware Router Information View WiFi DSL Modem Router StatusInternet Port Show Statistics Button System up time and poll interval statisticsWireless Settings 2.4 GHz and 5 GHz Connection Status ButtonView Logs of Web Access or Attempted Web Access Guest Network 2.4 GHz and 5 GHzManage the Configuration File Restore Configuration Settings Back Up SettingsErase Set Password Password RecoveryDiagnostics D6300 WiFi DSL Modem Router Advanced Settings Fine -tuning your networkAdvanced Wireless Settings D6300 WiFi DSL Modem Router D6300 WiFi DSL Modem Router Wireless Repeating Function WDS Wireless repeating scenarioWireless Repeating Function Set Up a Repeater Unit Set Up the Base Station To set up the base station  To configure the WiFi modem router as a repeater unit Remote Computer Access BasicsPort Forwarding and Triggering Destination port number Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications Set Up Port Forwarding to Local Servers How Port Forwarding Differs from Port Triggering To set up port forwarding Add a Custom Service Edit or Delete a Port Forwarding EntrySet Up Port Triggering Click Edit Service or Delete ServiceApplication Example Making a Local Web Server Public  To make a local web server public110 Dynamic DNS Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSStatic Routes 113 114 Remote Management Universal Plug and Play  To turn on Universal Plug and Play117 IPv6  To set up an IPv6 Internet connection typeTraffic Meter USB Settings Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your NetworkPower LED Is Off or Blinking Power LED Stays RedTroubleshoot with the LEDs LEDs Never Turn OffInternet or Ethernet Port LEDs Are Off Wireless LEDs Are OffPush N Connect WPS Button Blinks Green Cannot Log In to the Router Cannot Access the Internet To check the WAN IP address Select Administration Router Status Troubleshoot Internet Browsing Troubleshoot PPPoE To troubleshoot a PPPoE connection Changes Not Saved Wireless ConnectivityIncorrect Date or Time Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping UtilityWireless Signal Strength Test the LAN Path to Your RouterTest the Path from Your Computer to a Remote Device 130 Factory Settings Supplemental Information132 Technical Specifications D6300 Router specificationsNetgear Dual Band Wireless Regulatory Compliance InformationEurope EU Declaration of Conformity FCC Requirements for Operation in the United StatesIndustry Canada FCC CautionImportant Note Radiation Exposure Statement Avertissement Interference Reduction TableIndex 138 139 140
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