Actiontec electronic WNS100-160, WNS100-250, WNS100-200, WNS100-400, WNS100-300 manual Troubleshooting

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Troubleshooting 6

This chapter lists some common problems, and their solutions.

Problem 1: The NAS Utility doesn’t list any NAS Devices.

Solution 1: Check the following:

•The NAS Device is installed, LAN connections are OK, and it is powered on and startup is complete.

•Ensure the computer and the NAS Device are on the same network segment. (If you don't have a router, this must be the case.)

•Ensure the computer has the TCP/IP network protocol loaded. In Windows, this is done by using Control Panel-Network. If an entry for TCP/IP -> Network card is not listed, use Add - Protocol - Microsoft - TCP/IP to add it.

You then need to select the new entry (TCP/IP -> Network card), click Properties, and configure the IP Address tab.

•If the LAN has a DHCP server, you can select “Obtain an IP Address automatically”.

•Otherwise, you must select “Specify an IP Address,” and enter values for IP address and subnet mask. Remember that each device needs a unique IP address, and the same subnet mask.

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Contents Storage Device Table of Contents This page left intentionally blank Features Introduction1Technical Support Package ContentsSystem Requirements Configuring NAS Device Client PC SetupRight-click on the desired share on the Device From the menu that appears, select Map Network Drive… Accessing the NAS Device Tips for Storing Data on the NAS DeviceConfiguring the NAS Device Changing the Password FLASH/USB HDDConfiguring the NAS Device USB Devices Adding a Print ServerConfiguring the NAS Device Page Configuring the NAS Device Page Other Configurations This page left intentionally blank Using Administrative Utility Accessing the Administrative UtilityUsers Using the Administrative Utility Page System Status Page Wireless Settings Network SettingsObtain IP Address Automatically Dhcp Client IP AddressNetwork Mask Gateway RouterSystem Settings Workgroup View Log Page Advanced Setup Access New GroupExisting Groups CreateAccessible Share Folders To Add Access RightsTo Remove Access Rights Group NameHelp Members UsersOther Users To Add a Member to the GroupTo Delete a Member from the Group Shared FoldersAccess Rights BrowseDo Not Share NameShare Name Groups with AccessSave Other Groups When finished, click Close BackupConfig Backup Backup Now Click here to run the selected backup job immediatelyClick here to delete the selected backup job ModifyThis text box displays a log of completed backup jobs Backup TypeView Log Add New JobAccess the Folder Requires Login DirectionShare Other DevicePrepare Disk Self-test S.M.A.R.T ScandiskCancel StandbyDisk Log Use this to view the results of the last Scandisk operationCurrent Firmware UpgradeStart Upgrade This page left intentionally blank Configuring Wireless Settings Accessing the Wireless SettingsSetting Up Wireless Operation Setting Up Wireless Security Configuring the Wireless SettingsBit WEP key is Authentication TypeWEP Encryption WPA Encryption WPA Pre-Shared KeyWPA Group Rekey Interval This page left intentionally blank Accessing the NAS Device on the Internet Connecting Via the InternetFTP File Transfer Protocol Using the Web Browser from the InternetRemote Management Troubleshooting Page Solution 3 This can happen in the following situations TroubleshootingThis page left intentionally blank Specifications a Power Input 12VDC 1A LinearRelative Humidity 80% non-condensing Limited Warranty Year Class B Equipment Regulatory Compliance NoticesModifications Miscellaneous Legal Notices All other names are the property of their respective ownersLimited Warranty Actiontec Electronics, Inc North Mary Avenue Sunnyvale, CA Limited Warranty