Actiontec electronic GT701WG-QW04 Additional Technical Support Options, Self Help, Qwest

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Additional Technical	h
Additional Technical
Support Options

The appendix contains information about additional technical support options.

Self Help

To obtain more answers to DSL configuration questions on your own, visit the Qwest DSL Actiontec support page at:

http://www.qwest.com/dsl/customerservice/actiontecgt701-wg.html

A Help page is also available on the main page of the Actiontec Wireless DSL Modem Web interface. Enter 192.168.0.1 in the “Address” field of the Web browser, then click Help.

Basic Setup Support: Getting Online

If you are not able to access the Internet, check the DSL light on the front of the Modem. If it is solid green, call your ISP immediately. If it is not solid green, call Qwest’s DSL Technical Support at 1-800-247-7285.

For other basic setup support:
Problem	Contact

DHCP Addressing Configuration	Your ISP
DSL Service Outage Support/Repair of the DSL Service	Qwest
Installation Support of the DSL Service	Qwest
Static IP Addressing Configuration	Your ISP
Transparent Bridging Configuration	Your ISP

☞Note: Before contacting technical support, make sure you can access the Internet via the Modem.

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Contents DSL Modem Table of Contents Specifications Using UtilitiesTroubleshooting Reference Glossary Firewall Security Level ServicesLimited Warranty 107 105This page left intentionally blank Introduction1 Package ContentsMinimum System Requirements Features DSL Light Power LightWireless Light Internet LightPhone Port Reset SwitchLine Port USB PortOther Problems Power PortUsed to connect the Power Cord to the Modem DSL service outage support and repairDSL service installation support Advanced Feature Support Wired/Wireless UpgradeIntroduction This page left intentionally blank Connecting to the Internet Using Qwest DSLDisconnecting from the Internet This page left intentionally blank Basic Setup Performing a Basic SetupTo configure the Modem for basic operation Page Changing the User Name and Password Click Save and Restart at the bottom of the screen Configuring for a Single Static IP Address Setting Up Static IP AddressTo set up the Modem to use a single static IP address Page Setting Up Static IP Page Click Save and Restart at the bottom of the screen Configuring for a Block of Static IP Addresses To set up the Modem to use a block of static IP addressesSetting Up Static IP Page Dhcp Server Configuration screen, select Static from Click Save and Restart from the menu on the left sideClick Save and Restart at the bottom of the screen Configuring5 Advanced Settings Accessing Advanced SettingsWAN IP Address Transparent Bridging PPP Auto Connect Encapsulation PPPoA only Save & ApplySpecify a Static IP Address Wireless Settings Channel OffWEP WEP+802.1x WPA Wireless MAC Authentication Wireless Advanced SettingsDhcp Server DNS Dynamic or Static Dhcp Server ConfigurationBeginning IP Address, Ending IP Address DNS ServerServices Blocking Website Blocking Remote Management/TelnetPort Forwarding To remove forwarded ports, highlight them, then click RemoveDMZ Hosting Clicking Advanced brings up the Advanced Port Forward screenFirewall Dynamic RoutingNAT Network Address Translation Static RoutingIP QoS Setting Source Telnet Timeout Setting LAN IP AddressThis page left intentionally blank To access the Status screens, follow these instructions Accessing StatusViewing Modem’s Status Current Status Viewing the Modem’s Status WAN Status LAN Status Dhcp User ListPage Using Utilities Web Activity LogDSL Settings Restore Default Settings Upgrade FirmwareThis page left intentionally blank LAN Connection Failure TroubleshootingCannot Connect to the Internet CMD Time out error occurs when entering a URL or IP Address This page left intentionally blank Reference Locating Computer InformationLocating Windows Operating System Files Appendix a Reference Click Search Static IP Address On the Computer Windows 98 SEPage 192.168.0.2 Windows Me Enter the following numbers in the Subnet mask text boxAppendix b Static IP on the Computer Do not include the periods they are automatically entered Windows Page Appendix b Static IP on the Computer Enter the following numbers in the IP Address text box Windows XP Page Appendix b Static IP on the Computer Enter the following address in the IP Address text box Comparing DSL Service with a Dial-Up Modem Computer SecurityComputer Security Modem SecurityInternet Browsers Electronic Security This page left intentionally blank WAN PPP, DHCP, Static IP Specifications dGeneral Full-rate Adsl InterfacePower, DSL, Internet, Ethernet, USB, Wireless Wireless Operating RangeLED Indicators EnvironmentalAccess Point GlossaryPage Ssid This page left intentionally blank Firewall Security Level Services Medium Security Level Low Security Level Service Acronym Definitions 323 Real audio/videoIcmp 120Alternativeg System Setup ClassicPage Appendix g Alternative System Setup Connecting to the ISP Then press Enter on the keyboardAppendix g Alternative System Setup 100 Self Help Basic Setup Support Getting OnlineAdditional Technical Support Options QwestAdvanced Feature Support Networking LAN SupportAppendix h Additional Technical Support Options 104 Modifications Regulatory Compliance NoticesClass B Equipment Miscellaneous Legal Notices All other names are the property of their respective ownersLimited Warranty 107108 Limited Warranty 110