3Com 3CRWDR200A-75 manual Connecting to, Internet, Forgotten Password, Reset to, Factory Defaults

Page 102

102CHAPTER 6: TROUBLESHOOTING

If you cannot browse to the Router, use the winipcfg utility in Windows XP to verify that your computer has received the correct address information from the Router. From the Start menu, choose Run and then enter cmd. Check that the computer has an IP address of the form 192.168.1.xxx (where xxx is in the range 2-254), the subnet mask is 255.255.255.0, and the default Router is 192.168.1.1 (the address of the Router). If these are not correct, use the Release and Renew functions to obtain a new IP address from the Router. Under Windows 2000,XP,and Vista, use the ipconfig/all command-line utility to perform the same functions.

If you still cannot browse to the Router, then use the Discovery program on the accompanying CD-ROM as described in Appendix A.

Connecting to the

If you can browse to the Router configuration screens but cannot access

Internet

sites on the Internet, check the following:

 

Confirm that the physical connection between the Router and the

 

broadband connection is OK, and that the Sync DSL LED and Data DSL

 

LED on the Router are illuminated. If the Sync DSL LED is off, check the

 

physical connection path to the ADSL line. If the Sync DSL LED is on,

 

but the Data DSL LED is off, confirm the login details are correct and

 

the ADSL service is available (contact your ISP for the status)

 

Confirm that ADSL filter is connected.

 

Ensure that you have entered the correct information into the Router

 

configuration screens as required by your Internet Service Provider. Use

 

the “Internet Settings” screen to verify this.

 

Check that the PPPoE, PPPoA or PPTP user name, password and

 

service name are correct, if these are required. Only enter a PPPoE

 

service name if your ISP requires one.

 

Ensure that your computers are not configured to use a Web proxy.

 

On Windows computers, this can be found under Control Panel >

 

Internet Options > Connections.

 

 

Forgotten Password

If you can browse to the Router configuration screen but cannot log on

and Reset to

because you do not know or have forgotten the password, follow the

Factory Defaults

steps below to reset the Router to it’s factory default configuration.

CAUTION: All your configuration changes will be lost, and you will need to run the configuration wizard again before you can re-establish your

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Contents OfficeConnect 3Com Corporation Campus Drive Marlborough, MA USA Contents Running the Setup Wizard WAN Using Discovery END User Software License Agreement Page About this Guide ConventionsConfigure your Router Text ConventionsIntroducing the Router Example Network Without a Firewall Router Firewall Router AdvantagesMinimum System Component Requirements Front PanelOperations Power LED Green Rear Panel SocketPower Adapter OK LED Introducing the Router Safety Information IntroductionPositioning the Router Feet Using the RubberWall Mounting Stacking the RouterIP Address Subnet Mask Default Router address DNS address Page Connecting the Router Hardware Installation Address Details on how to obtain an IP address automaticallyObtaining an IP AutomaticallyRestart your computer Local Area Properties ScreenObtaining an IP Address Automatically Software Disabling PPPoEPptp Client MacintoshDisabling Web ProxyUse Proxy Server option is unchecked Setting UP Your Computers Accessing WizardCountry Selection Screen Welcome Welcome Screen Wizard Screen Password Change Administration Password Screen Click Next to display the Time Zone setup screen WAN Settings Internet Settings Screen PPPoE Mode PPPoE ScreenPPPoA Mode PPPoA ScreenDynamic/Fixed IP in 1483 Bridge Mode Dynamic/Fixed IP in Bridge ModeIP over ATM ModeIPoA IP over ATM ScreenBridging Mode Bridging Mode ScreenDhcp Server Setup Screen Accessing the Wizard Summary Configuration Summary Screen Through the Router ConfigurationNavigating PagesGetting Help Changing the Administration Password LAN Settings menu provides the following options LAN SettingsFor information on how to run the wizard Unit ConfigurationLAN Settings Static Dhcp Dhcp Lease Table Dhcp Lease Table Screen Country Domain Enable Wireless NetworkingWireless Mode Please select your country from the drop-down listService Area Name/SSID Enable Broadcast SsidProfile Support for NICs To enable WEP, select WEP from the Encryption Type WEPType Click Save to save the settingTo enable WPA, select WPA-PSKor WPA2-PSKfrom the Encryption WPA with RadiusEnter the Radius Server IP address Enter the Radius Port numberTxop Transmission Opportunity WMM Wireless Multimedia Edca AP ParamentersEdca STA Parameters Connection Control Screen Client List Client List ScreenAdvanced Wireless Settings Screen Wireless Settings Router Configuration PPPoA PPP over ATM WDS ScreenFirewall PPPoEIPoA IP over ATM Virtual Server Virtual Servers ScreenSpecial Applications Special Applications Screen Click Apply to save the configuration and apply the changes Single DMZMultiple DMZ SPI Screen PC Privileges PC Privileges Screen Router Configuration Schedule Rules Screen Make sure the Enable Content Filter check box is checked Content Filter ScreenTo enable the URL Filtering, please do the following URL Filter ScreenItems Restart, Time Zone, Configuration, and Upgrade System ToolsRestart Restart Screen Time Zone Time Zone Screen Backup Configuration Restore Configuration DataReset to Factory Default Upgrade Upgrade Screen Service, ProxyARP, Port Mapping, and IPSec AdvancedSetting Up RIP RIP screenTZO.com Ddns screenQuality of Service QoS Screen NOIP.comProxy ARP Screen IPSec Screen Port Mapping Screen Management Check Enable System Log box Snmp Screen Check UPnP Enabled to activate UPnP UPnP ScreenDisable Remote Administration This option is set as default Remote Management ScreenDiagnostics Diagnostics Screen Device InfoSummary The Summary Screen Statistics The Statistics Screen ARP screen is used to display the ARP status Support Support Screen Feedback Feedback Screen Router Configuration Browsing to the Router Configuration Screens Basic ConnectionChecks Reset to Connecting toForgotten Password Factory DefaultsWireless NetworkingTroubleshooting Power LED or Power Adapter OKLED Not Lit Seconds and then re-apply power. If the Alert LED comes on Recovering fromFault with the hardware. Remove power from the Router, wait Further adviceFrequently Asked Questions How do I reset the Router to Factory Defaults?3Com Warranty and Support Services Http//knowledgebase.3com.com3Com Warranty and Support Services Troubleshooting Discovery Windows Installation 95/98/2000/Me/NT/ XPRunning ApplicationDiscovered Router Screen Internet protocol suite consists of a well-defined set Protocol SuiteManaging the Router over the Network TCP working together. TCP/IP is an internationally adoptedType One Type TwoHow does a Device Obtain an IP Address and Subnet Mask? Appendix B IP Addressing Adsl Wireless 11g 108Mbps Firewall Router InterfacesWlan Interfaces Dimensions Operating TemperaturePower WeightSystem Requirements Operating Systems Maximum cable length of 100m 327.86 ftAppendix C Technical Specifications Safety Information Important Safety InformationWichtige Sicherheitshinweise Consignes importantes de sécurité Appendix D Safety Information Agreement Appendix E END User Software License Agreement Glossary Chapter Glossary Ethernet Address See MAC address Hub RouterHalf Duplex IP AddressCard NIC MAC AddressNetwork ProtocolChapter Glossary Traffic The movement of data packets on a network Area Index Index Regulatory Including interference that may cause undesired operation Ycanada IC Installed outdoors is subject to licensing That the Industry Canada technical specifications were metPower Eirp is not more than that required for successful Même si ce brouillage est susceptible de compromettre le141 142 Page USA
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