2Wire 2701HG-B No DSL Connection Unable to Train, Intermittent Connection Issue Uncanceled Echo

Page 18

Diagnostics

No DSL Connection - Unable to Train

When setting up a DSL broadband network, all active phone devices must have a phone line filter installed. Without the filter, the DSL connection will be unstable, resulting in a poor or no DSL connection.

If phone line filters are missing, line noise and/or echo can affect the DSL connection. This error message occurs when the noise level is so high that the gateway cannot establish a DSL connection. To resolve this problem, inspect all active phone connections (including home security systems, fax machines, etc.) and verify that all devices have a phone line filter installed. Once all phone lines are properly filtered, try to connect to the broadband network.

Intermittent Connection Issue - Uncanceled Echo

When setting up a DSL broadband network, all active phone devices must have a phone line filter installed. Without the filter, the DSL connection will be unstable, resulting in a poor or no DSL connection.

If phone line filters are missing, line noise and/or echo can affect the DSL connection. This error message occurs when the noise level is so high that it impacts the quality of your DSL broadband connection. To resolve this problem, inspect all active phone connections (including home security systems, fax machines, etc.) and verify that all devices have a phone line filter installed. Once all phone lines are properly filtered, try to connect to the broadband network.

15

Image 18
Contents 2Wire Gateway Installation Guide Page Contents Check Your Computer’s Browser and System Requirements Remove or Disable Conflicting ApplicationsGetting Started Browser RequirementsInstall the DSL Filter Connect the First Computer to the GatewayChoose a Computer and Connection Type For Wall-Mounted Phones Ethernet Connection Check Your ConnectionsWireless Connection Gateway Connected Via WirelessNon-2Wire Wireless Adapter Configuration Locating the Serial Number and Wireless Encryption KeyUSB Connection Gateway Connected Via USBInstall the 2Wire Gateway USB Driver Windows Install the 2Wire Gateway USB Driver MacintoshRun the 2Wire Setup Wizard Windows XP/2K/ME/98SEMacintosh OS 10.1.4/10.1.5/10.2.0 10.2.8/10.3.3 Add Computers to the Network Gateway Connected to Second Computer Via Ethernet Gateway Connected to Second Computer Via USB Gateway Connected to Second Computer Via Wireless Excessive Sessions Warning DiagnosticsUnderstanding Broadband Redirect Messages Invalid Customer Information PPPIntermittent Connection Issue Uncanceled Echo No DSL Connection Unable to TrainBroadband Link is Currently Not Available Connection Error Router Behind Router Detected Provision GatewayUnderstanding the Indicator Lights OFFDiagnostics DSL Light Operating State Appendix a Install the Gateway on Other Operating Systems Gateway Connected Via Ethernet MacintoshGateway Connected Via USB Macintosh Configuring the Internet Connection Regulatory Information Regulatory Information