Compaq 6000, 8000 manual Internet Access

Page 57

Help & Support

Hardware Installation Problems (Continued)

Symptom

Problem

Solution

When the system advised you of changes to the configuration, you did not accept them.

Reboot the computer and follow the instructions for accepting the changes.

A plug and play board may not automatically configure when added if the default configuration conflicts with other devices.

Deselect the automatic settings in the Operating System for the board and choose a basic configuration that doesn’t cause a resource conflict. You can also use Computer Setup to reconfigure or disable devices to resolve the resource conflict.

Internet Access

Symptom

Problem

Solution

 

 

 

Cannot connect to the

Internet Service Provider

Verify Internet settings or

Internet.

(ISP) account is not set up

contact your ISP for

 

properly.

assistance.

 

 

 

 

Modem is not set up

Reconnect the modem,

 

properly.

verifying the following

 

 

connections: telephone line

 

 

to telephone (for external

 

 

phone sets) and telephone

 

 

line to wall jack (from

 

 

computer to wall).

Web browser is not set up properly.

Verify that the Web browser is installed and set up to work with your ISP.

Getting Started

5–13

Image 57 Contents
Getting Started Getting Started First Edition March Document Part Number Contents Index Getting Information and Updates Limited Warranty Replacing PartsUpgrading the Computer Using the Documentation Library CD Locating SoftPaq Information Using Compaq AdvisorSeries Front Panel ComponentsFront Panel Components 4000 Series Front Panel Components 6000 Series Series Front Panel Components 8000 Series Rear Panel Components Rear Panel Components 4000 Series Rear Panel Components 6000 Series Depending on your model, the VGA connector may Series Rear Panel Components 8000 Series Mouse Components Mouse ComponentsInstalling the Wireless Wheel Mouse Using the Wireless Wheel Mouse Using the Scroll MouseUsing the USB Optical Mouse Easy Access Keyboard Components Easy Access Keyboard ComponentsKeyboard Components Using the Easy Access Buttons Easy Access Buttons Customizing the Easy Access Buttons Smart Card Keyboard Components Smart Card Keyboard ComponentsUsing the Smart Card Feature Getting Started Inserting and Removing a Diskette Using the ComputerInserting and Removing a CD or DVD Disc Installing Software from a CD, DVD, or Diskette Installing Additional SoftwareInstalling Software from the Internet Customizing Your Computer Interface Getting Started Internal Computer Components Accessing Internal Computer ComponentsRemoving the 4000 Series Access Panels Series Removing the 6000 Series Access Panel Removing the 8000 Series Access Panel Upgrading or Replacing Computer Memory Installing a Memory Module Getting Started Help & Support Preventative Care and MaintenanceHelp & Support How to Access Help Online Service and SupportSolving Minor Problems Audio Symptom Problem SolutionCD-ROM, CD-RW CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW DriveClick Performance 2 Floppy a icon Diskette Drive Diskette Drive Diskette Drive Display Monitor Hard DriveHardware Installation Problems Internet Access Cannot automatically launch Power Power Click Turn Off Keyboard and Scroll MousePress the Windows logo Wireless Wheel Mouse USB Optical Mouse Miscellaneous MemoryGetting Started Index Index-2 Getting Started Index-3 Index-4 Getting Started
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