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Help & Support
Keyboard and Scroll Mouse
Symptom | Problem |
| Solution |
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Keyboard commands and | Keyboard connector is not | 1. | On the Windows |
typing are not recognized by | properly connected. |
| desktop, click the Start |
the computer. |
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| button. |
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| 2. | Click Turn Off |
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| Computer. The Turn Off |
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| Computer dialog box is |
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| displayed. |
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| 3. Select Turn Off. | |
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| 4. After the shutdown is | |
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| complete, reconnect the |
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| keyboard to the back of |
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| your computer and |
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| restart your computer. |
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| Program in use has stopped | Shut down your computer | |
| responding to commands. | using the mouse. If your | |
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| mouse cannot activate a | |
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| shutdown, refer to the | |
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| problem below: “Mouse | |
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| connector is not properly | |
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| plugged into the back of the | |
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| computer.” | |
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| Keyboard is damaged. | Refer to your Limited | |
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| Warranty for details. |
Cursor will not move using the arrow keys on the keypad.
The Num Lock key may be on.
Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys.
Getting Started |