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Help & Support
Keyboard and Scroll Mouse (Continued)
Symptom | Problem | Solution |
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Mouse does not respond to | Mouse connector is not | Shut down your computer |
movement or is too slow. | properly plugged into the | using the keyboard: |
| back of the computer. | 1. Press the Ctrl and Esc |
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| keys at the same time (or |
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| press the Windows logo |
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| key) to display the Start |
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| menu. |
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| 2. Use the up or down |
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| arrow key to select Turn |
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| Off Computer, and then |
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| press the Enter key. |
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| 3. Use the up or down |
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| arrow key to select the |
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| Turn Off option, and |
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| then press the Enter key. |
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| 4. After the shutdown is |
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| complete, plug the |
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| mouse connector into the |
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| back of your computer |
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| (or the keyboard) and |
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| restart your computer. |
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| Program in use has stopped | Shut down your computer |
| responding to commands. | using the keyboard. Refer to |
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| the preceding problem |
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| “Mouse connector is not |
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| properly plugged into the |
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| back of the computer” for |
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| details about shutting down |
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| using the keyboard. |
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Getting Started |