TROUBLESHOOTING
The following guide is for reference purposes only. Contact a Metrologic representative at
| Symptom |
| Possible Cause(s) |
| Solution |
| All Interfaces |
|
|
|
|
| No LED, beep or motor |
| No power is being supplied |
| Check the transformer, outlet and the power strip. Make sure |
| spin. |
| to the scanner. |
| the power cable is plugged into the scanner. |
|
|
|
|
|
|
| During power up the unit |
| A |
| Contact a Metrologic service representative, if the unit will not |
| beeps 3 times. |
|
| hold the configuration. | |
|
|
|
| ||
|
|
|
|
|
|
| During power up the unit |
| A RAM or ROM failure. |
| Contact a Metrologic service representative, if the unit will not |
| razzes continuously. |
|
| function. | |
|
|
|
| ||
|
|
|
|
|
|
| During power up the unit |
|
|
|
|
| razzes once and the blue |
| A VLD failure. |
| Contact a Metrologic service representative. |
| LED flashes. |
|
|
|
|
|
|
|
|
|
|
| During power up the unit |
|
|
|
|
| razzes twice and blue |
| Scanner motor failure. | Contact a Metrologic service representative. | |
| LED flash. |
|
|
|
|
|
|
|
|
|
|
| There are |
| The same symbol timeout is |
|
|
| multiple scans upon |
|
| Adjust same symbol timeout for a longer time. | |
|
| set to short. |
| ||
| presentation of code. |
|
|
| |
|
|
|
|
| |
|
|
|
|
|
|
| The unit powers up but |
| The beeper is disabled. |
| Enable the beeper. |
|
|
|
|
| |
|
| No volume is selected. |
| Select a volume. | |
| does not beep. |
|
| ||
|
|
|
|
| |
|
|
| No tone is selected. |
| Select a tone. |
|
|
|
|
|
|
|
|
| The unit is trying to scan a |
| UPC/EAN and Code 128 are enabled by default. Verify that |
|
|
| particular symbology that is |
| |
|
|
|
| the type of bar code being read has been selected. | |
|
|
| not enabled. |
| |
|
|
|
|
| |
| The unit powers up but |
|
|
|
|
|
| The unit has been |
|
| |
| does not scan and/or |
| configured for a character |
| Verify that the bar code that is being scanned falls into the |
| beep. |
| length lock or a minimum |
| criteria. |
|
|
| length and the bar code |
|
|
|
|
| being scanned does not |
| Typical of |
|
|
| satisfy the configured |
| minimum of 4 character bar code. |
|
|
| criteria. |
|
|
|
|
|
|
|
|
| The unit scans a bar code, |
| The scanner is configured to |
| If the scanner is setup to support ACK/NAK, RTS/CTS, |
| but locks up after the first |
| support some form of host |
| |
|
|
| XON/XOFF or D/E, verify that the host cable and host are | ||
| scan (the blue LED stays |
| handshaking but is not |
| |
|
|
| supporting the handshaking properly. | ||
| on). |
| receiving the signal. |
| |
|
|
|
| ||
|
|
|
|
|
|
| The unit scans but the |
| The scanner’s data format |
| Verify that the scanner’s data format matches that required by |
| data transmitted to the |
| does not match the host |
| the host. Make sure that the scanner is connected to the |
| host is incorrect. |
| system requirements. |
| proper host port. |
|
|
|
|
|
|
39