Bowe, Bell + Howell 1200, 1400U manual Troubleshooting, User Utility Error Codes

Page 57

Troubleshooting

User Utility Error Codes

If a problem occurs during scanning, check the BBH User Utility for the scanner Error Code and Status Message. The “User Utility” software is resident in the task tray of the host PC and will be monitoring for error and/or warnings from the scanner.

When an error or warning happens, the “User Utility” executes the following actions.

•"Balloon message" appears from the task tray.

•PC generates beep sound.

•An error or warning message appears on the desktop.

•The error or warning message is written in the "log file".

 

Error

Status

 

Possible Cause

 

 

Remedy

 

 

 

Code

Message

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Scanner has no error.

 

 

 

 

 

 

 

 

U11

Jam occurred. Please

 

 

 

 

Open the door and remove the

 

 

 

open the door and

 

The document is jammed.

 

 

 

U12

 

 

jammed paper.

 

 

remove the paper. Place

 

 

 

 

 

 

Document sensors are dirty.

 

Clean the sensors. See page

 

 

U13

 

 

 

 

the documents back in

 

 

 

 

 

the document feed tray.

 

 

 

37.

 

 

 

U16

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Document remains in the

 

 

 

 

Open the door and remove the

 

 

 

scanner. Please open

 

Document remains in the

 

 

 

 

the door and remove the

 

 

paper.

 

 

U18

 

scanner.

 

 

 

paper. Place the

 

 

Clean the Sensors. See page

 

 

 

 

Document sensors are dirty.

 

 

 

 

documents back in the

 

37.

 

 

 

 

 

 

 

 

 

 

 

document feed tray.

 

 

 

 

 

 

 

 

 

Multifeed occurred.

 

 

 

 

Open the door and remove the

 

 

 

Please open the door and

 

 

 

 

 

 

 

 

Double feed occurred.

 

jammed paper.

 

 

U23

remove the paper. Place

 

 

 

 

 

Rollers are dirty.

 

Clean the rollers. See page

 

 

 

the documents back in

 

 

 

 

 

 

 

 

37.

 

 

 

 

the document feed tray.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

U30

Scanner door is open.

 

The ADF door is open.

 

Close the ADF door.

 

 

Please close the door.

 

 

Do not slam the ADF door.

 

 

 

 

 

 

 

 

 

 

System error occurred.

 

 

 

 

Contact a service

 

 

Fxx

Please contact a service

 

System error occurred.

 

 

 

 

 

representative.

 

 

 

representative.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

***Warning***

 

 

 

 

 

 

 

 

 

The rollers need to be

 

Warning counter expired.

 

Clean the rollers. See page

 

 

 

cleaned. Please clean

 

Rollers need to be cleaned.

36.

 

 

 

 

the rollers.

 

 

 

 

 

 

 

 

 

***Warning***

 

 

 

 

 

 

 

 

 

The rollers need to be

 

Warning counter expired.

 

Replace the rollers. See page

 

 

 

replaced. Please replace

 

Rollers need to be replaced.

41.

 

 

 

 

the rollers.

 

 

 

 

 

 

 

 

 

 

 

Scanner is not connected.

 

Connect and turn on the

 

 

 

Scanner is not

 

 

scanner and reboot the PC.

 

 

 

 

Scanner is not turned on.

 

 

 

 

connected.

 

 

Turn on the scanner first and

 

 

 

 

PC was turned on before

 

 

 

 

 

 

 

then reboot the PC.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

56

 

 

 

 

 

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Page 56 Page 58
Contents Sidekick Operator Manual Böwe Bell + Howell Scanners DisclaimerEurope China Table of Contents 104 1400u Only Federal Communications Commission RequirementsSpecifications Thank YouSystem Requirements Types of documents to avoid Model 1400 1400u Scanner SpecificationsModel Model 1400u Safety and Precautions Page Operating Environment Roller Cleaning Paper Power Source CD-ROM Unpacking Installing the ScannerMinimum Space Requirements LED Component IdentificationInitial Setup and Installation Click Continue Anyway Page Operating the scanner LED indicatorTurning on the Scanner LED Light StatusPrior to scanning, remove all staples and paper clips Loading DocumentsFeed Extension Tray Exit Stopper Exit Extension Tray Adjust the document guides to the size of the documents Page Acceptable Documents Paper weightPaper size Paper thicknessPage Removing paper jams from the feeder Clearing Paper JamsSensor Roller Front CIS Glass Front Sensor Roller Back Emergency Stop mode default Start Feed modeStop/Start button operation Multifeed Ignore 1400u Only Feed Modes Automatic Document Feeding -Default modeManual Feed Wait for Start to FeedPage Detect Double Feed 1400u Only Operator maintenance Cleaning outside of the scannerCleaning inside the scanner Roller cleaning paper Cleaning the Rollers and SensorsPaper Detector Retard Roller Reflector Sheet for Ending Sensor Cotton Swab Cleaning the CIS Glass and Sensor Rollers Page Replacing the Paper Feed Roller Module Replacing ConsumablesClaw Groove Paper Feed Case Page Replacing the Retard Roller Module Wider Groove Metal Holder Replacing the Front and Back Sensor Rollers Re-attaching the Sensor Rollers Clear the counter BBH User Utility Functions BBH User UtilityFunctions and Settings Installation Procedure for BBH User UtilityDisplays the total number of documents scanned Sleep Mode Select Scanner dialog box Select ScannerIcon on the task tray operation setup Utility icon on the task tray User Utility Error Codes TroubleshootingScanner was ready Troubleshooting OperationsClean the CIS glasses Term Switch Description ID No Switch RemarksRepacking Instructions Please NoteMaterials Required Paper feed roller module Retard roller module Sensor Rollers Replacing the Paper Feed Roller Module Claw Groove Paper Feed Case Page Replacing the Retard Roller Module Wider Groove Metal Holder Replacing the Sensor Rollers Back View ADF Door Sensor Roller Back Clear the counter Appendix 2 Roller Cleaning Paper kit S005504 Page Page Component Identification Installing the Imprinter Unit 1400 Only Page Installing the Ink Cartridge Removing the Ink Cartridge Printing Adjusting the printing positionCleaning by using the User Utility Cleaning the Ink CartridgeSpecifications Ink Cartridge Page Page Cartridge Installing the Imprinter Unit Page Installing the Ink Cartridge Removing the Ink Cartridge Printing Position 1400u only Cleaning the Ink Cartridge Specifications Ink Cartridge Appendix 5 Ink Cartridge S005506 Installation Manual Correcting Faulty Printing Installing the Ink Cartridge Removing the Ink Cartridge Cleaning the Ink Cartridge Specifications Ink Cartridge Appendix 6 White Roller Kit S005505 Installation Manual Installing the White Sensor Rollers Sensor Roller Back 100 101 Shading Adjustment102 103 104 Main Dialog ·105 TrademarksLimited Use License Agreement for User Utility Term106 107 Limitation of Liability
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