Compaq 250029-001 manual Help Support

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Help &	6
Support

In This Chapter

Preventative Care & Maintenance, 6-2

Online Service & Support, 6-3

How to Access Help, 6-4

Troubleshooting, 6-6

This chapter provides information for identifying and solving common problems that may occur with your computer. You can easily diagnose and solve many computer problems on your own without contacting a Compaq Support Specialist.

If you have a computer problem or question, check the following resources for answers:

➜Review this “Help & Support”

chapter for suggestions to solve the problem.

➜Press the Help G button on the

keyboard to access the built-in Compaq Help & Support Center, where you can find information about your computer and computer-related peripherals as well as access links to online technical help.

➜Visit the Compaq Help & Support Web site at: compaq.com/consumersupport

➜Contact a Compaq Support Specialist at the telephone number listed in your Certificate of Warranty.

MY PRESARIO—GETTING STARTED

HELP & SUPPORT 6-1

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Contents My Presario Getting Started Important Service Information Regulatory Compliance Notices Telecommunications Device Approvals Page Contents CONTENTS-II Welcome to the Web Common Tasks CONTENTS-V CONTENTS-VI Introduction Symbols and Graphics Used Computer Illustrations and FeaturesWhere Can Find Information? Warranty CertificateReplacing Parts Upgrading Your ComputerSafety Safety and ComfortUsing the My Presario-Learning More CD How Do I Find Information on the Learning More CD?Introduction Using Your Computer Your Computer at a Glance What’s in Front 5000 Series?What’s in Back 5000 Series? Your Computer at a Glance, What’s in Front 8000 Series?What’s in Back 8000 Series? Keyboard Basics Getting to Know the Standard Keyboard KeysMain keys Arrow keys Function keys Numeric keys Using CD/DVD Control Buttons Keyboard ButtonsUsing Internet Zone Buttons Keyboard Buttons,Maillaunches your e-mail application Using Quick Launch Web Buttons Customizing the Internet Zone ButtonsAdjusting the Volume Assigning the My Program ButtonPutting Your Computer into Stand By Resuming from Stand BySystem Status Lights Understanding the System Status LightsUsing the Smart Credit Card Feature Smart Credit Card Internet KeyboardUnderstanding the Smart Credit Card Internet Keyboard Compaq Logitech Wireless Wheel Mouse Installing the Wireless Wheel MouseScroll Mouse Wireless Making Screen SelectionsOpening Software and Files ScrollingScroll Mouse and Wireless Mouse, AutoscrollingUsing the Disk Drive Using the Hard DriveDisk Drive, Hard Drive, CD-ROM DVD-ROM,Press the Load/Eject button 1 to close the drive Removing a Disc from a Drive Playing an Audio CDPlaying a DVD-ROM Movie Creating Your Own CDs Using Your Computer Welcome to 3 the Web What Is the Internet? What Is a Hyperlink?Basic Concepts Connecting with AOL Searching the Web Using AOLInternet Connection Setting Up Outlook Express E-mail MailTyping an E-mail Message Mail, Understanding E-mail AddressesSending an E-mail Using Outlook Express Sending an E-mail Using AOL Reading Your Outlook Express E-mail Messages Reading Your AOL E-mail MessagesContent Advisor Restricting Internet ContentWelcome to the WEB Common 4 Tasks Using the Menu to Print Print BasicsGames Digital Audio Files Playing GamesPlaying Digital Audio Files Installing Software from a CD, DVD, or Disk SoftwareInstalling Software Downloaded from the Internet Software,Common Tasks Computer 5 Upgrades Accessing Internal Computer Components 5000 Series Internal ComponentsAccessing Internal Computer Components 8000 Series Internal Components, Upgrading Components Upgrading Computer MemoryAdding Components Adding an Expansion or Option CardComputer Upgrades Help Support Preventative Care Maintenance Online Service & Support Need access to drivers and product documentation?How to Access Help How to Access Help, Troubleshooting AudioCD has been inserted upside Re-insert the CD with the label Down Facing upStores Or DVD-ROM driverDisk Drive Disk drive cannot save Floppy disk is write-protected Unlocked position on the diskExecuted Correct drive letterHard Drive Display Monitor Internet Access Power Keyboard Scroll Mouse Down using the keyboard Mouse does not respond to Program in use has stoppedMouse roller ball is dirty DetailsWireless Wheel Mouse Memory At startupTask Press the Help G button Help & Support Index INDEX-2 INDEX-3 INDEX-4