Compaq 250029-001 manual Troubleshooting, Audio

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Troubleshooting

Reference additional help within the Compaq Help & Support Center and Compaq Help & Support Web site.

See also ...

For additional troubleshooting information relating to your printer or monitor, see the documentation that came with your equipment.

Before contacting a Compaq Support Specialist, keep in mind that the information needed to correct the problem may be at your fingertips. Try pressing the Help G button on the keyboard. This button accesses important help and support information and tools.

Information in this section is divided into three areas: Symptom, Problem, and Solution.

The Symptom line describes the symptom or warning message for the type of problem you are having. The Problem column identifies one or more reasons why the symptom may have occurred. The Solution column describes what you should do to try to solve the problem.

Note: Some of the symptoms listed for certain troubleshooting problems will not apply to your computer. For problems relating specifically to the monitor or printer, refer to the documentation that came with the equipment.

Audio

Symptom	Problem	Solution

No sound	Speaker cables are not properly	Shut down your computer using the
	connected.	normal shutdown procedure.
		Reconnect the speakers. Refer to the
		Quick Set-Up poster for instructions.

	Volume is muted.	1. On the Windows desktop, click
		Start then click Control Panel.
		The Control Panel window is
		displayed.
		2. Click Sound, Speech and Audio
		Devices then click Sounds and
		Audio Devices.
		3. Click the Mute check box to
		remove the check mark from the
		box.

	Computer is in Stand By mode.	Press the Power button to resume
		from Stand By mode.

6-6 HELP & SUPPORT

COMPAQ.COM/CONSUMERSUPPORT

MY PRESARIO—GETTING STARTED

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Contents My Presario Getting Started Important Service Information Regulatory Compliance Notices Telecommunications Device Approvals Page Contents CONTENTS-II Welcome to the Web Common Tasks CONTENTS-V CONTENTS-VI Introduction Computer Illustrations and Features Symbols and Graphics UsedWarranty Certificate Where Can Find Information?Replacing Parts Upgrading Your ComputerSafety and Comfort SafetyHow Do I Find Information on the Learning More CD? Using the My Presario-Learning More CDIntroduction Using Your Computer What’s in Back 5000 Series? Your Computer at a GlanceWhat’s in Front 5000 Series? What’s in Back 8000 Series? Your Computer at a Glance,What’s in Front 8000 Series? Main keys Arrow keys Function keys Numeric keys Keyboard BasicsGetting to Know the Standard Keyboard Keys Keyboard Buttons Using CD/DVD Control ButtonsMaillaunches your e-mail application Using Internet Zone ButtonsKeyboard Buttons, Customizing the Internet Zone Buttons Using Quick Launch Web ButtonsAssigning the My Program Button Adjusting the VolumeResuming from Stand By Putting Your Computer into Stand ByUnderstanding the System Status Lights System Status LightsUnderstanding the Smart Credit Card Internet Keyboard Using the Smart Credit Card FeatureSmart Credit Card Internet Keyboard Installing the Wireless Wheel Mouse Compaq Logitech Wireless Wheel MouseMaking Screen Selections Scroll Mouse WirelessOpening Software and Files ScrollingAutoscrolling Scroll Mouse and Wireless Mouse,Using the Hard Drive Using the Disk DriveDisk Drive, Hard Drive, CD-ROM DVD-ROM,Press the Load/Eject button 1 to close the drive Playing an Audio CD Removing a Disc from a DrivePlaying a DVD-ROM Movie Creating Your Own CDs Using Your Computer Welcome to 3 the Web Basic Concepts What Is the Internet?What Is a Hyperlink? Internet Connection Connecting with AOLSearching the Web Using AOL Typing an E-mail Message Setting Up Outlook Express E-mailMail Understanding E-mail Addresses Mail,Sending an E-mail Using Outlook Express Sending an E-mail Using AOL Reading Your AOL E-mail Messages Reading Your Outlook Express E-mail MessagesRestricting Internet Content Content AdvisorWelcome to the WEB Common 4 Tasks Print Basics Using the Menu to PrintPlaying Digital Audio Files Games Digital Audio FilesPlaying Games Software Installing Software from a CD, DVD, or DiskSoftware, Installing Software Downloaded from the InternetCommon Tasks Computer 5 Upgrades Internal Components Accessing Internal Computer Components 5000 SeriesInternal Components, Accessing Internal Computer Components 8000 SeriesUpgrading Computer Memory Upgrading ComponentsAdding an Expansion or Option Card Adding ComponentsComputer Upgrades Help Support Preventative Care Maintenance Need access to drivers and product documentation? Online Service & SupportHow to Access Help How to Access Help, Audio TroubleshootingDown Facing up CD has been inserted upside Re-insert the CD with the labelStores Or DVD-ROM driverDisk Drive Unlocked position on the disk Disk drive cannot save Floppy disk is write-protectedExecuted Correct drive letterHard Drive Display Monitor Internet Access Power Keyboard Scroll Mouse Mouse does not respond to Program in use has stopped Down using the keyboardMouse roller ball is dirty DetailsWireless Wheel Mouse Task Press the Help G button MemoryAt startup Help & Support Index INDEX-2 INDEX-3 INDEX-4