Compaq 305 specifications Diagnostic Error Codes

Page 63

Maintenance & Service Guide

Presario 305 Model

MSG Index Home Page Notice Preface Product Description Troubleshooting Illustrated Parts Catalog Removal & Replacement Procedures Specifications Pin Assignments Battery Pack Operations

Diagnostic Error Codes (continued)

 

101 through 114

Processor Test

 

200 through 215

Memory Test

 

300 through 304

Keyboard Test

 

401 through 403

Parallel Printer Test

 

600 through 699

Diskette Drive Test

 

1101

Serial Test

 

1701 through 1736

Hard Drive Test

 

501 through 516

Video Test

 

2402 through 2456

 

 

 

2458 through 2480

 

 

 

3206

Audio Test

 

8601 through 8602

Touch Pad Pointing Device Test

 

3301 through 3305

CD or DVD Test

 

6600 through 6623

 

 

 

Serial Test Error Codes

1101-xx

Serial port test failed

 

1. Check port configuration.

 

 

 

2. Replace the system board and retest.

 

Hard Drive Test Error Codes

1701-xx

Hard drive format test failed

 

1. Run Compaq Utilities and verify drive type.

1702-xx

Hard drive read test failed

 

2. Verify that all secondary drives have

 

secondary drive capability.

1703-xx

Hard drive write/read/compare test failed

3. Replace the hard drive and retest.

1704-xx

Hard drive random seek test failed

 

4. Replace the system board and retest.

1705-xx

Hard drive controller test failed

 

 

1706-xx

Hard drive ready test failed

 

 

1707-xx

Hard drive recalibration test failed

 

 

1708-xx

Hard drive format bad track test failed

 

1709-xx

Hard drive reset controller test failed

 

1710-xx

Hard drive park head test failed

 

 

1715-xx

Hard drive head select test failed

 

 

1716-xx

Hard drive conditional format test failed

 

1717-xx

Hard drive ECC* test failed

 

 

1719-xx

Hard drive power mode test failed

 

 

1724-xx

Network preparation test failed

 

 

1736-xx

Drive monitoring test failed

 

 

* ECC = Error Correction Code

 

 

 

Video Test Error Codes

501-xx

Video controller test failed

 

The following apply to error codes 501-xx

502-xx

Video memory test failed

 

through 516-xx:

 

 

503-xx

Video attribute test failed

 

1. Disconnect external monitor and test with

504-xx

Video character set test failed

 

 

internal LCD display.

505-xx

Video 80 × 25 mode 9 × 14 character cell

2. Replace the display assembly and retest.

test failed

 

3. Replace the system board and retest.

 

 

 

506-xx

Video 80 × 25 mode 8 × 8 character cell

 

test failed

 

 

 

 

 

507-xx

Video 40 × 25 mode test failed

 

 

511-xx

Video screen memory page test failed

 

512-xx

Video gray scale test failed

 

 

514-xx

Video white screen test failed

 

 

516-xx

Video noise pattern test failed

 

 

2402-xx

Video memory test failed

 

The following steps apply to error codes 2402-

2403-xx

Video attribute test failed

 

xx through 2456-xx:

 

 

2404-xx

Video character set test failed

 

1. Run Compaq Utilities.

 

Video 80 × 25 mode 9 × 14 character cell

2405-xx

2. Disconnect external monitor and test with

 

test failed

 

internal LCD display.

2406-xx

Video 80 × 25 mode 8 × 8 character cell

3. Replace the display assembly and retest.

test failed

 

4. Replace the system board and retest.

 

 

 

2411-xx

Video screen memory page test failed

 

2412-xx

Video gray scale test failed

 

 

2414-xx

Video white screen test failed

 

 

2416-xx

Video noise pattern test failed

 

 

2418-xx

ECG/VGC memory test failed

 

 

2419-xx

ECG/VGC ROM checksum test failed

 

 

2421-xx

ECG/VGC 640 × 200 graphics mode test

 

 

failed

 

 

2422-xx

ECG/VGC 640 × 350 16 color set test

 

 

failed

 

 

2423-xx

ECG/VGC 640 × 350 64 color set test

 

 

failed

 

 

2424-xx

ECG/VGC monochrome text mode test

 

 

failed

 

 

2425-xx

ECG/VGC monochrome graphics mode

 

 

test failed

 

 

2431-xx

640 × 480 graphics test failure

 

 

2432-xx

320 × 200 graphics (256 color mode) test

 

 

failure

 

 

2448-xx

Advanced VGA Controller test failed

 

 

2451-xx

132-column Advanced VGA test failed

 

2456-xx

Advanced VGA 256 Color test failed

 

 

2458-xx

Advanced VGA Bit BLT test

 

The following step applies to error codes 2458-

2468-xx

Advanced VGA DAC test

 

xx through 2480-xx:

 

 

2477-xx

Advanced VGA data path test

 

Replace the system board and retest.

2478-xx

Advanced VGA Bit BLT test

 

 

 

2480-xx

Advanced VGA Linedraw test

 

 

 

Audio Test Error Codes

114-01

Speaker test failed

 

1. Check system configuration.

 

 

 

2.Verify display audio cable connection.

3206-xx

Audio System Internal Error

 

Replace the audio board and retest.

 

TouchPad/Pointing Device Interface Test Error Codes

8601-xx

Pointing device test failed

 

Replace the keyboard assembly.

8602-xx

Interface test failed

 

 

 

CD or DVD Drive Test Error Codes

3301-xxCD / DVD drive read test failed

3305-xx CD / DVD drive seek test failed

6600-xx ID test failed

6605-xx Read test failed

6608-xx Controller test failed 6623-xx Random read test failed

1.Replace the CD / DVD and retest.

2.Verify that drivers are loaded and properly installed.

3. Replace the CD / DVD drive and retest. 4. Replace the system board and retest.

Image 63
Contents Index Before You BeginMaintenance and Service Guide Preface SymbolsProduct Description Models and Features Models and FeaturesUpper Unit Components Upper Unit ComponentsFront Components Front ComponentsLeft Side Components Left Side ComponentsRight Side Components Right Side ComponentsBottom Unit Bottom of UnitRear Connectors Rear ConnectorsMulti- media Expansion Unit Multi-media Expansion BasePower Management Settings Power Management for WindowsBattery Pack Removing the Battery PackBack to step Multi-media Expansion Unit Removing the Multi-media Expansion unitSerial Number Location Serial Number LocationPreparing for Disassembly Preparing for DisassemblyRemoval and Replacement Procedures Generating StaticRelative Humidity Event 10% 40% 55% Removal Sequence Tool and Software Requirements Plastic Parts Cables and ConnectorsZIF Connectors Display Panel Cable Location Inverter Cable Location Audio Cable Location Touchpad Cable Location Fan Cable Location Light Board Cable Location Speaker Cable Location Battery Cable Location Hard Drive Removing the Hard DriveTo replace the hard drive, reverse the removal procedures Modem Card Removing the Modem CardRemoving the Modem Card RTC Battery Removing the RTC BatteryKeyboard Removing the KeyboardZIF connector Memory Board Removing the Memory BoardSwitch Cover Removing the Switch CoverPosition the computer so the front faces forward Display Panel Removing the Display PanelTo replace display panel, reverse the removal procedures Deck Removing the DeckRemove seven screws T8 from the underside of the unit Insertion Force Connector Back to step Voltage Converter Board Removing the Voltage Converter BoardBack to step Modem Connector Board Removing the Modem Connector BoardPC Card Removing the PC CardPC Card Assembly Removing the PC Card AssemblySystem Board Removing the System BoardBefore You Begin Specifications Back to step Troubleshooting Preliminary Steps Use AC power when running POST, ComputerRunning Post Power-On Self Test PostClearing the Power-on Password View System Information Inspect Compaq DiagnosticsComputer Setup Computer Checkup TestShipping Preparation Contacting Compaq SupportProcedures Diagnostic Error CodesDiagnostic Error Codes USB Troubleshooting Without DiagnosticsSolving Minor Problems ProblemProbable Cause Display Problems Problem Cause Solutions Global Settings tab, the enableInfrared Problems Battery Pack Operating Time Connector Pin Signal Connector Pin AssignmentsIllustrated Parts Catalog System Components Description Part Number System UnitExternal Cables Description Part Miscellaneous Plastics KitScrew Kit Description Miscellaneous PartsSuffix Month Documentation and SoftwarePhysical and Environmental SpecificationsSystem I/O Address Diskette Drive