Compaq 305 specifications Global Settings tab, the enable, Problem Cause Solutions

Presario 305 Model

Before You Begin	Specifications	Parts Catalog
Removal Sequence	Troubleshooting	Battery Operations
		Index
Product Description	Pin Assignments

Solving Minor Problems (continued)

Audio	Battery pack	Battery gauge	CD/DVD drive	Diskette/diskette
				drive
Display	Hard drive	Hardware	Keyboard	Memory
		installation
PC card	Power	Printer	Touchpad/pointing	Infrared
			device
USB	Modem

PC Card Problems

Problem	Probable Cause	Solution(s)
Computer does	PC Card is not inserted properly.	Ensure the card is inserted in the
not beep when a		correct orientation. Insert the
PC Card is		card gently to prevent damage to
inserted.		the pins.
		Double-click the PC Card icon in
		the Control Panel, click the
		Global Settings tab, the enable
		PC Card sound effects.

Speakers are turned off or volume is turned down.

PC Card drivers are not installed.

PC Card or card driver is not PCMCIA compliant.

Adjust the volume control on the computer.

Double click the Add New Hardware icon in the Control Panel for installation instructions.

If PC Card or drivers are not compatible with Windows, install drivers and use the PC Card in MS- DOS mode.

Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.

Network PC	Necessary drivers are not installed
Card does not	(turned on).
work.
	PC Card is not fully inserted or is
	upside down.
	Network PC Card or card driver is
	not PCMCIA compliant.

Refer to the instructions that came with the PC Card or contact the vendor for information on installing the correct drivers.

Ensure the PC Card is inserted correctly.

Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms

Computer beeps	The computer beeps once to
only once when	indicate that a PC Card is
a PC Card is	recognized but not properly
inserted.	configured.

Before a new PC Card can be use, it may be necessary to perform an initial setup procedure. Follow the PC Card manufacturer's instructions for formatting a hard drive card or installing PC Card- specific drivers for a network card.

Storage PC	SRAM and flash memory cards
Card does not	require the memory card driver
work.	to be loaded (turned on).
	You are trying to access the hard
	drive card using the wrong drive
	letter.
	The card is not supported.

The PC Card is not formatted.

Memory cards can only be accessed using DOS real mode drivers.

If you are running Windows 98, change the drive letter assignment in Device Manager.

Contact your Compaq authorized service provider for a list of PC Cards tested successfully in Compaq PC Card platforms.

For memory cards, run MCFORMAT in MS-DOS Mode to format the PC Card. For ATA cards, run ATAINIT, then run MCFORMAT in MS-DOS Mode to format the PC Card.

Power Problems (see also Battery and Battery Gauge Problems)

Problem	Probable Cause	Solution(s)
Computer will not	Battery is discharged and	●	Charge the battery
turn on.	computer is not connected to a		pack.
	power source.	●	Replace the battery
			pack.

● Connect the computer to an external power source.

Battery is discharged and cables to the external power source are unplugged.

Ensure that cables connecting the computer and external power source are plugged properly.

Computer turned off	Computer initiated because of a	●	Charge the battery
while it was left	critical low-battery condition.		pack.
unattended.		●	Replace the battery
			pack.
		● Connect the computer to
			an external power
			source.

Computer initiated Hibernation	Turn on the computer.
after a user-defined timeout
expired.

Printer Problems

If you experience problems printing, run a printer self-test (refer to the documentation provided with your printer for instructions). If the self-test fails, it is a printer-specific problem. Also refer to the printing section of your application documentation.

Problem

Printer will not turn on.

Printer will not print.

Printer prints garbled information.

Probable Cause	Solution(s)
The signal cable may not be	Ensure that the signal cable is properly
connected properly, or the	connected and that the power cord is
printer is unplugged.	connected to the electrical outlet.
Printer is not turned on or is off	Turn the printer on and set it to on line.
line.
The device drivers for your	Refer to the printer documentation to
application are not installed.	install the correct printer driver.
Printer that is set up for a	Connect the printer to the network.
network is not connected to the
network.
Printer cable is too long,	Replace the cable.
unshielded, or defective.
Paper tray is empty.	Fill the paper tray with paper and set
	the printer to online.
Correct printer drivers are not	Refer to the printer documentation to
installed.	install the correct printer driver.

Cable is not connected properly. Ensure that the printer signal cable is properly connected to the computer.

Cable is defective. Replace the printer cable and retest.

	Touch Pad/Pointing Device Problems
Problem	Cause	Solution(s)
Touch Pad or	Incorrect or no device driver is	Install the device driver and
mouse does not	installed.	add to the AUTOEXEC.BAT file
work.		or CONFIG.SYS file.
	The device driver is not installed in	Install the Touch Pad/mouse
	Windows.	driver in Windows.

External mouse	Mouse is not securely connected or
does not work.	is connected to an incorrect external
	connector.

Ensure that the mouse is securely connected to the appropriate external connector.

Touch Pad or	Mouse is not enabled.	1. Enter MOUSE at the system
mouse does not		prompt to activate the mouse
work even though		device driver.
the device is
enabled in		2. Add a line in the
Windows.		AUTOEXEC.BAT file to
		automatically activate the
		mouse device driver each time
		computer is turned on or
		restarted.
	Cable not properly seated in Touch	Reseat cable.
	Pad board.
	Defective Touch Pad board.	Replace Touch Pad board.
	Defective system board.	Replace system board.
	Device driver is not correctly	Install the appropriate device
	installed in Windows.	driver in Windows.
Cursor skips or	The Touch Pad needs to be cleaned.	Clean the Touch Pad with a
moves abnormally		cloth dampened with alcohol
when using the		or an ammonia-based glass
Touch Pad.		cleaner. Wipe up liquid with a
		dry cloth.