Getting Help
Troubleshooting
Sony Notebook Computer User Guide
n N 78
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other
| Have your phone company check that your phone line is free from any line noise. |
| If your problem is |
machine you are calling and that it is compatible with fax modems. | |
If you are having a problem connecting with your Internet Service Provider, check | |
that the ISP is not experiencing technical problems. | |
| If you have a second phone line available, try connecting the modem to that line. |
My Modem Cannot Establish a Connection
The modem dialing mode may be incompatible with your telephone line.
Check the dialing mode:
1 Open My Computer,
2 Open the Control Panel,
3 Click View all Control Panel options if all options are not displayed
4 Open Modems,
5 Select COM One Platinium Card Discovery V.90,
6 Choose Dialing Properties.
Modify the dialing property Pulse dial or Tone dial according to your telephone line.