Apple G4 17-inch manual Problems That Prevent You From Using Your Computer

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Troubleshooting5

If you have a problem working with your PowerBook, check here first for solutions and advice.

When you experience a problem, there is usually a simple and quick solution. Be aware of the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and then find the answers you need.

Things to note include:

ÂThe applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your computer.

ÂAny software that you recently installed, especially software that added items to the System folder. (Certain applications install extensions that may not be compatible with the Classic environment.)

ÂAny new hardware, such as additional memory or a peripheral, that you installed.

You can also find more troubleshooting information in Mac OS Help, on the Apple Support website at www.apple.com/support, and in the AppleCare Knowledge Base at kbase.info.apple.com.

Problems That Prevent You From Using Your Computer

If the computer won’t respond or the pointer won’t move

ÂPress Command (x)-Option-Esc to force a frozen application to quit. If a dialog appears, select the application you would like to quit and click Force Quit.

If you are working in Classic, hold down the Option and Command (x) keys and then press the Esc key.

Next, save your work in any open applications and restart the computer to be sure the problem is entirely cleared up.

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Contents User’s Guide Page Contents Appendix D Appendix aAppendix B Appendix CGetting Started Your PowerBook is a full-featured notebook computerBasic Features of Your PowerBook Brightness controls Additional Features of Your PowerBook Security slot Setting Up Plug In the Power AdapterPrepare to Get Connected PPP Using the Setup Assistant, you can transfer Transferring Files From Another Mac?To transfer information, you must have the following To connect to a phone line Connect Your CablesTo connect to a DSL or cable modem or an Ethernet network Turn On Your PowerBook Nothing happens when you press the Power button Problems Turning the Computer On?How Do I Turn My PowerBook Off? Putting Your PowerBook to SleepTo put the computer to sleep, do one of the following Shutting Down Your PowerBook To wake the computerTo shut down your computer, do one of the following Calibrating Your Battery To initially calibrate your battery, follow these stepsWhat’s Next? What If I Have More Questions? Other SupportMac OS Help Basics Adjusting Your Display To turn off the automatic display brightness featureChanging the Size of Images on the Screen To adjust the resolution on your display Using Your Power AdapterTips for Using the Trackpad Using the TrackpadUsing the Keyboard Using a Mouse Learning About Mac OS Customizing Your Desktop and Setting Your Preferences Using Applications Connecting to a PrinterTo set up a printer To learn more about iTunes Playing a CD and Connecting HeadphonesMonitoring Printing To monitor printingConnecting a Camera or Other FireWire or USB Device To check for updated softwareKeeping Your Software Up to Date Connecting to a Network Using the InternetTransferring Files to Another Computer To force an application to quit When an Application FreezesUsing Your Computer Using USB Devices USB Devices and Battery PowerUniversal Serial Bus USB For More Information on USB Using Multiple USB Devices at the Same TimeFireWire Using FireWire Devices FireWire Devices and Battery PowerFireWire Target Disk Mode PC Cards For More Information on FireWireTo eject a PC Card Using Bluetooth DevicesInserting and Ejecting a PC Card For More Information on PC CardsSetting Up Bluetooth File Exchange Setting Up Bluetooth ConnectionsSending a File to a Bluetooth Enabled Device AirPort Extreme Wireless Networking and Internet Access For More Information on Bluetooth Wireless TechnologyTo send a file to a Bluetooth enabled device For More Information on AirPort Extreme How AirPort Extreme Provides Wireless Internet AccessEthernet 10/100/1000Base-T For More Information on Using EthernetConnecting Speakers and Audio Devices Using Your ModemExternal Video Support DVI, VGA, and S-Video Sudden Motion SensorConnecting an External Display or Projector Using Your PowerBook With the Display Closed Connecting a Television, VCR, or Other Video Device Using Your SuperDriveTo eject a disc, do one of the following To install or use programs from a CD or DVD discInserting a CD or DVD Disc Ejecting a DiscTo record music from your iTunes library Playing DVD DiscsRecording CD-R and CD-RW Discs To record data on a CD-R or CD-RW discBattery Recording Information on a DVDTo record data on DVD-R, DVD+R, DVD-RW, or DVD+RW discs Battery Removing and Replacing the Battery To remove the batteryTo replace the battery Battery-Conservation Tips Charging a BatterySecurity Slot For More Information on Your PowerBook BatteryFor More Information on Security Options Adding Memory To Your Computer Installing Additional MemoryTo install additional memory Adding Memory to Your Computer 30O Adding Memory to Your Computer To check the computer’s memory Making Sure Your Computer Recognizes New MemoryIf the computer won’t respond or the pointer won’t move Problems That Prevent You From Using Your ComputerIf the computer won’t turn on or start up If the display suddenly goes black or your system freezes Other ProblemsIf you forgot your password If you have a problem with an applicationIf you suspect a problem with your computer hardware If you have problems with your Internet connectionIf you have trouble ejecting a disc Reinstalling the Software That Came With Your Computer Installing Mac OS X and ApplicationsInstalling Applications Using Apple Hardware Test Installing Mac OSTo use Apple Hardware Test Locating Your Product Serial Number Installing Xcode ToolsPage Operating Environment Power AdapterBattery Appendix Plugging In the Power AdapterConnecting a Phone Line to the Internal Modem Connectors and PortsCleaning Your PowerBook Using Your PowerBookCarrying Your PowerBook Storing Your PowerBookGeneral Safety Instructions Battery Avoid Hearing Damage Apple and the Environment ErgonomicsKeyboard and Trackpad Chair External MouseBuilt-in Display Page There are four kinds of Internet connections Connecting to the InternetBefore You Connect to the Internet To find the settings on a Mac OS X computerTo find the settings on a Mac OS 9 computer To find the settings on a Windows PCGathering the Information You Need Dial-Up Modem With Point-to-Point Protocol PPP Connections Entering Your InformationAppendix C Connecting to the Internet DSL, Cable Modem, or LAN Internet Connections To test your Internet configurationTo set up Network preferences for the built-in Ethernet port To set up a manual configuration Manual ConfigurationTo set up a Dhcp configuration Dhcp ConfigurationTo set up a PPPoE connection PPPoE ConfigurationAirPort Extreme Wireless Connection To check if you have access to an AirPort Extreme network Setting Up an AirPort Extreme Connection ManuallyAppendix C Connecting to the Internet To test your AirPort Extreme connection Troubleshooting Your Connection Cable Modem, DSL, and LAN Internet ConnectionsPPPoE Connections Network Connections Top Ten Questions How do I make my PowerBook battery last longer? Forgot my password. How do I reset it?How does the Mac OS X interface work? Appendix D Top Ten Questions Page Vcci Class B Statement Europe EU Declaration of Conformity Laser Information Telephone Line Problems Information You Need in the United Kingdom 103 Page Index 106 107 108 Page Page