Apple Understanding Computer Beeps: Mac Beep Codes and PowerBook G4 Troubleshooting

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At startup, a dialog box comes up stating: “kernel panic” in Mac OS X or “Built-in memory test has detected an error” in Mac OS 9

1.If there are two RAM cards installed in the expansion slots, remove top card and restart.

If symptom repeats, replace bottom card with known-good RAM card.

If symptom does not repeat, replace top RAM card with known-good RAM card and restart.

Error Beeps

The computer automatically performs a power-on self test when it is turned on after being fully shut down (not a restart). This section describes what to do if beeps are heard during the startup.

Note: The PowerBook G4 has two memory expansion slots and accepts 1.25-inch (or shorter) PC-133 compliant, SO-DIMM memory cards; there is no RAM on the logic board itself. Refer to Memory Card Replacement instructions for removal and installation.

Computer beeps once at startup

1.One beep means that no RAM is detected.

Note: There is no RAM on the logic board itself, so the computer will beep if no memory is installed in at least one of the RAM slots.

2.Put the original RAM that came with the computer back in, or put in known-good and compatible RAM and restart.

If symptom does not repeat, replace RAM card(s).

If symptom repeats, replace logic board.

Computer beeps twice at startup

1.Two beeps means that EDO memory is installed in the RAM expansion slot. The PowerBook does not accept EDO memory.

2.Replace RAM card(s) with known-good and compatible RAM and restart.

If symptom repeats, replace logic board.

Computer beeps three times at startup

1.Three beeps means that no RAM banks passed memory testing.

2.If a RAM card is installed in the upper expansion slot (if not, skip to next step), remove it and restart.

If symptom does not repeat, replace RAM card.

If symptom repeats, replace RAM in lower RAM slot with known-good and compatible RAM card and restart. If symptom repeats, replace logic board.

Error Beeps Symptom Charts

PowerBook G4 (1GHz/867MHz) Troubleshooting - 5

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Contents Service Source PowerBook G4 1GHz/867MHz  Service Source Take Apart Tools Required Removing the Installed KeyboardKeyboard Page Page Page Installing the Replacement Keyboard Page  Apple Computer, Inc Opening the Computer Memory CardPage Page Removing the Installed Memory Card Installing the Replacement Memory Card Closing the Computer  Apple Computer, Inc Removing the Bottom Case Bottom CasePage Page Installing the Replacement Bottom Case Page  Apple Computer, Inc AirPort Card Page Page Page Removing the Installed AirPort Card Installing the Replacement AirPort Card Page Closing the Computer Page  Apple Computer, Inc Backing Up Your Data Opening the Computer Hard DrivePage Page Page Removing the Installed Hard Drive Page Installing the Replacement Hard Drive Page Closing the Computer Page  Apple Computer, Inc Preliminary Steps Modem Filter BoardTools Procedure DC-In Board PowerBook G4 1GHz/867MHz DC-In Board Replacement Notes PowerBook G4 1GHz/867MHz DC-In Board Inverter Board PowerBook G4 1GHz/867MHz Inverter Board PowerBook G4 1GHz/867MHz Inverter Board Modem PowerBook G4 1GHz/867MHz Modem PowerBook G4 1GHz/867MHz Modem PowerBook G4 1GHz/867MHz Modem PowerBook G4 1GHz/867MHz Modem Replacement Instructions Procedure Page Page Page Page Page Backup Battery PowerBook G4 1GHz/867MHz Backup Battery PowerBook G4 1GHz/867MHz Backup Battery Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board Remove the five identical bronze colored T8 screws PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board PowerBook G4 1GHz/867MHz Logic Board Primary Fan PowerBook G4 1GHz/867MHz Primary Fan Replacement Procedure Secondary Fan PowerBook G4 1GHz/867MHz Secondary Fan PC Card Cage PowerBook G4 1GHz/867MHz PC Card Cage PowerBook G4 1GHz/867MHz PC Card Cage Rib Frame and Heat Exchanger PowerBook G4 1GHz/867MHz Rib Frame and Heat Exchanger PowerBook G4 1GHz/867MHz Rib Frame and Heat Exchanger PowerBook G4 1GHz/867MHz Rib Frame and Heat Exchanger PowerBook G4 1GHz/867MHz Rib Frame and Heat Exchanger PowerBook G4 1GHz/867MHz Rib Frame and Heat Exchanger Disconnect the audio cable at each end of the heat exchanger PowerBook G4 1GHz/867MHz Rib Frame and Heat Exchanger PowerBook G4 1GHz/867MHz Rib Frame and Heat Exchanger Bulb Wire Cable PowerBook G4 1GHz/867MHz Bulb Wire Cable PowerBook G4 1GHz/867MHz Bulb Wire Cable Door PowerBook G4 1GHz/867MHz I/O Door Display Module PowerBook G4 1GHz/867MHz Display Module Display module includes all three cables PowerBook G4 1GHz/867MHz Display Module Top Case PowerBook G4 1GHz/867MHz Top Case PowerBook G4 1GHz/867MHz Top Case  Service Source Troubleshooting Startup Symptom ChartsHow to Use the Symptom Charts Memory error message appears on the screen System shuts down intermittently Flashing question mark appears on the screenSystem crashes or hangs intermittently System shuts down almost immediately after startupComputer beeps three times at startup Error BeepsComputer beeps once at startup Computer beeps twice at startupComputer beeps four times at startup BatteryBattery will not eject AirPort CardBattery wont charge Display latch not working DisplayPage No response from any key on keyboard Hard DriveKeyboard Internal hard drive will not initializeModem does not respond gets dial tone ModemOptical Drive No modem dial tonePC Card will not insert into the PC Card slot PC CardUSB device not recognized by computer FireWire or USB port is not recognizing devicesPorts No sound from speakers SoundDistorted sound from speakers VideoLatch not working Misc. SymptomsMicrophone is not working Date and Time settings reset all the timeAirPort Card installed and received a -3278 error If symptom repeats, replace logic board Screw Reference Sheet Screw Locator Secondary Fan Logic Board PC Card Cage Rib Frame and Heat Exchanger Exploded View
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