Alienware M14X manual Software Diagnostic Tools, Enhanced Pre-Boot System Assessment ePSA

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CHAPTER 5: TROUBLESHOOTING

Software Diagnostic Tools

Enhanced Pre-Boot System Assessment (ePSA)

The computer runs the Enhanced Pre-boot System Assessment (ePSA), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.

To invoke ePSA:

1.Turn on (or restart) your computer.

2.When the Alienware logo appears, press <F12> immediately.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again.

3.Select Diagnostics from the menu and press <Enter>.

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Contents Page Page Alienware M14x Mobile Manual Page Contents CONTENTS Specifications Page Page Page Chapter Setting UP Your Laptop Before Setting Up Your Laptop Placing Your Laptop Product Documentation and MediaConnect the AC Adapter Press the Power Button Connect the Network Cable Optional Set Up Microsoft Windows Hardware Requirements Set Up Wireless Display OptionalSet Up WirelessHD Optional Set Up Intel Wireless Display Optional Connect to the Internet Optional Setting Up a Wired ConnectionSetting Up a Wireless Connection Setting Up Your Internet Connection ETTING UP Your Laptop Getting to Know Your Laptop Getting to Know Your Laptop Left View FeaturesGetting to Know Your Laptop Getting to Know Your Laptop Getting to Know Your Laptop Right View Features Back View Features Display Features Getting to Know Your Laptop Computer Base and Keyboard Features Getting to Know Your Laptop Power Button On AC adapter F1 Extend desktop Function KeysF5 Decrease display brightness F12 Fast Forward or Play next track Using Your Laptop Connecting External Displays Alienware Command CenterConnecting a Display USING Your Laptop USING Your Laptop Extending the Desktop Using the Wireless Control Battery Pack Understanding Power Consumption Power ManagementReducing Power Consumption Customizing Your Power SettingsNVidia Optimus Technology Changing the Application Profile Settings Free Fall Sensor FastAccess Facial Recognition OptionalSystem Setup Configuring the BiosSystem Setup Screens Entering System SetupCPU System Setup OptionsCpuid Virtualization High Definition Performance Long Duration Memory Overclocking Memory Override Support Wwan Supervisor CD/DVD Exit Saving USING Your Laptop Installing and Replacing Components Before You Begin Turning Off Your Computer Before Working Inside Your Computer INSTALLING and Replacing COMPONENTS Replacing the Battery Pack Captive screws Tabs Base cover Battery pack cable Captive screws INSTALLING and Replacing COMPONENTS Upgrading or Replacing Memory Removing the Memory Modules Memory-module cover 2 captive screws Memory module Notch Spring locks Memory module connector Tab INSTALLING and Replacing COMPONENTS Troubleshooting Basic Hints and Tips Backup and General Maintenance Things to check Enhanced Pre-Boot System Assessment ePSA Software Diagnostic ToolsTROUBLESHOOTING Computer Startup Problems Answers to Common ProblemsComputer fails the Post Computer stops responding or a solid blue screen appearsProgram stops responding or crashes repeatedly Software ProblemsOther software problems TROUBLESHOOTING Allow the computer to cool before turning it on Hard Drive ProblemsRun Check Disk Display Problem Memory ProblemMemory errors detected on startup If the display is blankPower Problem TROUBLESHOOTING System Recovery AlienRespawn AlienRespawn Basic Upgrading to AlienRespawn Professional Dell DataSafe Online Backup Optional My Dell Downloads Specifications PECIFICATIONS 100101 USB 102103 104 105 106 107 108 109 110 111 112 Appendix 114 Computer SetupElectrostatic Discharge ESD Warning Computer Use115 When You Should Contact Alienware General Safety PrecautionsReplacement Components or Accessories 116117 Contacting Alienware118 Websites119
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