Alienware M14X manual TroublesHooting

Page 86

CHAPTER 5: TROUBLESHOOTING

During the assessment, answer any questions that appear.

• If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>.

• If failures are detected during the Enhanced Pre-boot System Assessment, write down the error code(s) and contact Alienware (for more information, see “Contacting Alienware“ on page 117).

If the Enhanced Pre-boot System Assessment completes successfully, the following message appears “Do you want to run the remaining memory tests? This will take about 30 minutes or more. Do you want to continue? (Recommended).

If you are experiencing memory issues, press <y>, otherwise press <n>. The following message is displayed: “Enhanced Pre-boot System Assessment complete.

Press <o> to reboot your computer.

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Contents Page Page Alienware M14x Mobile Manual Page Contents CONTENTS Specifications Page Page Page Chapter Setting UP Your Laptop Before Setting Up Your Laptop Product Documentation and Media Placing Your LaptopConnect the AC Adapter Press the Power Button Connect the Network Cable Optional Set Up Microsoft Windows Set Up Wireless Display Optional Hardware RequirementsSet Up WirelessHD Optional Set Up Intel Wireless Display Optional Setting Up a Wired Connection Connect to the Internet OptionalSetting Up a Wireless Connection Setting Up Your Internet Connection ETTING UP Your Laptop Getting to Know Your Laptop Left View Features Getting to Know Your LaptopGetting to Know Your Laptop Getting to Know Your Laptop Getting to Know Your Laptop Right View Features Back View Features Display Features Getting to Know Your Laptop Computer Base and Keyboard Features Getting to Know Your Laptop Power Button On AC adapter Function Keys F1 Extend desktopF5 Decrease display brightness F12 Fast Forward or Play next track Using Your Laptop Connecting a Display Alienware Command CenterConnecting External Displays USING Your Laptop USING Your Laptop Extending the Desktop Using the Wireless Control Battery Pack Power Management Understanding Power ConsumptionCustomizing Your Power Settings Reducing Power ConsumptionNVidia Optimus Technology Changing the Application Profile Settings FastAccess Facial Recognition Optional Free Fall SensorConfiguring the Bios System SetupEntering System Setup System Setup ScreensSystem Setup Options CPUCpuid Virtualization High Definition Performance Long Duration Memory Overclocking Memory Override Support Wwan Supervisor CD/DVD Exit Saving USING Your Laptop Installing and Replacing Components Before You Begin Turning Off Your Computer Before Working Inside Your Computer INSTALLING and Replacing COMPONENTS Replacing the Battery Pack Captive screws Tabs Base cover Battery pack cable Captive screws INSTALLING and Replacing COMPONENTS Upgrading or Replacing Memory Removing the Memory Modules Memory-module cover 2 captive screws Memory module Notch Spring locks Memory module connector Tab INSTALLING and Replacing COMPONENTS Troubleshooting Basic Hints and Tips Backup and General Maintenance Things to check Software Diagnostic Tools Enhanced Pre-Boot System Assessment ePSATROUBLESHOOTING Computer fails the Post Answers to Common ProblemsComputer Startup Problems Computer stops responding or a solid blue screen appearsSoftware Problems Program stops responding or crashes repeatedlyOther software problems TROUBLESHOOTING Run Check Disk Hard Drive ProblemsAllow the computer to cool before turning it on Memory errors detected on startup Memory ProblemDisplay Problem If the display is blankPower Problem TROUBLESHOOTING System Recovery AlienRespawn AlienRespawn Basic Upgrading to AlienRespawn Professional Dell DataSafe Online Backup Optional My Dell Downloads Specifications 100 PECIFICATIONS101 102 USB103 104 105 106 107 108 109 110 111 112 Appendix Computer Setup 114115 Computer UseElectrostatic Discharge ESD Warning Replacement Components or Accessories General Safety PrecautionsWhen You Should Contact Alienware 116Contacting Alienware 117Websites 118119
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