Acer 4020 Series manual Troubleshooting tips, Error messages Corrective action

Page 50

English

42

Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This notebook PC incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 26.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages	Corrective action

CMOS battery bad	Contact your dealer or an authorized service center.

CMOS checksum error	Contact your dealer or an authorized service center.

Disk boot failure	Insert a system (bootable) disk into the floppy drive
	(A:), then press <Enter> to reboot.

Equipment	Press <F2> (during POST) to enter the BIOS utility,
configuration error	then press Exit in the BIOS utility to reboot.

Hard disk 0 error	Contact your dealer or an authorized service center.

Hard disk 0 extended	Contact your dealer or an authorized service center.
type error

I/O parity error	Contact your dealer or an authorized service center.

Keyboard error or no	Contact your dealer or an authorized service center.
keyboard connected

Keyboard interface	Contact your dealer or an authorized service center.
error

Memory size mismatch	Press <F2> (during POST) to enter the BIOS utility,
	then press Exit in the BIOS utility to reboot.

If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance. Some problems may be solved using the BIOS utility.

Image 50

Contents TravelMate 4020 Series Users GuidePage Your guides Basic care and tips for using your computerFirst things first Turning your computer on and offClick on Start, Turn Off Computer, then click on Turn Off Taking care of your computerTaking care of your AC adapter Please refer to Frequently asked questions on Taking care of your battery packCleaning and servicing Operation conditionsContents Page Page Description TravelMate tourFront view Closed front view Icon DescriptionLeft view # Icon DescriptionIcon Item Description Right viewRear view Base view Features Audio Weight with batteryDimensions Keyboard and pointing deviceSystem PowerEnvironment OptionsIndicators Icon Function DescriptionEasy-launch button Default application Easy-launch buttonsTouchpad Touchpad basicsFunction Left button Right Main touchpad Center Button Using the keyboard Lock keys and embedded numeric keypadKey Description Windows keysHotkeys EManager. See Acer eManager on Hotkey Icon Function Description Fn + F1Fn + F2 Fn + F3US dollar sign Euro symbolSpecial keys Using a computer security lock Ejecting the optical CD or DVD drive trayAdjusting the volume AudioAcer eSettings Using the system utilitiesAcer eRecovery Acer eManagerAcer GridVista dual-display compatible Launch Manager Scan for Viruses panel, click Scan My Computer Norton AntiVirusHow do I check for viruses? Image is not full-screen Frequently asked questionsNothing appears on the screen Keyboard does not respond Want to set up my location to use the internal modemNo audio is heard from the computer Printer does not workEnglish Before you call Requesting serviceInternational Travelers Warranty ITW Moving around Disconnecting from the desktopTaking your notebook PC with you Preparing the computerWhat to take with you Taking the computer homeWhat to bring to meetings Special considerations Setting up a home officeTraveling with the computer Traveling internationally with the computer What to bring with youSecuring your computer Using a computer security lockUsing passwords Entering passwords Setting passwordsFax/data modem Expanding through optionsConnectivity options Built-in network feature Universal Serial Bus USBEjecting a PC Card PC Card slotInserting a PC Card Installing memory Bios utilityBoot sequence Using software Enable disk-to-disk recoveryPassword Playing DVD moviesPower management Acer eRecovery Create backupRe-install bundled software without CD Restore from backupCreate factory default image CD Change password Error messages Corrective action Troubleshooting tipsError messages FCC notice Regulations and safety noticesEnergy Star guidelines compliance Declaration of Conformity for EU countries Operation conditionsRemarque à lintention des utilisateurs canadiens Modem notices TBRList of applicable countries English Important safety instructions Laser compliance statement Radio device regulatory notice General LCD pixel statementMacrovision copyright protection notice European Union EU EN 61000-3-2/-3FCC RF safety requirement Exposure of humans to RF fields RSS-102 Environmental Policy Declaration Federal Communications Comission Declaration of Conformity ZL3Declaration of Conformity for CE Marking Index CD-ROMEnglish