Acer 8331, 8371 manual Undetermined Problems

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Undetermined Problems

The diagnostic problems does not identify which adapter or device failed, which installed devices are incorrect, whether a short circuit is suspected, or whether the system is inoperative.

Follow these procedures to isolate the failing FRU (do not isolate non-defective FRU). NOTE: Verify that all attached devices are supported by the computer.

NOTE: Verify that the power supply being used at the time of the failure is operating correctly. (See “Power System Check” on page 59):

1.Power-off the computer.

2.Visually check them for damage. If any problems are found, replace the FRU.

3.Remove or disconnect all of the following devices:

zNon-Acer devices

zPrinter, mouse, and other external devices

zBattery pack

zHard disk drive

zDIMM

zCD-ROM/Diskette drive Module

zPC Cards

4.Power-on the computer.

5.Determine if the problem has changed.

6.If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU.

7.If the problem remains, replace the following FRU one at a time. Do not replace a non-defective FRU:

zSystem board

zLCD assembly

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Chapter 4

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Contents TravelMate 8371/8331 Series Service Guide Revision History Copyright Conventions Preface Page Table of Contents Jumper and Connector Locations Features ChapterCommunication Dimensions and weightPower subsystem Privacy controlEnvironment DiagramBlockSystem PLLBoard Layout Top ViewBottom View CN9Your Acer Notebook tour Closed Front View HDDRear view Left ViewRight View Base view Touchpad Basicswith fingerprint reader Touchpad basics with two-click buttonsFunction Left Button Right Button Main touchpad Using the Keyboard Lock Keys and embedded numeric keypadWindows Keys Hot Keys Special KeyEuro symbol US dollar signUsing the system utilities Acer Bio-Protection only for certain modelsAcer GridVista dual-display compatible Acer Backup Manager Power management Acer eRecovery ManagementBurn backup discs Restore Restore Windows Vista from backup discsAcer Arcade Deluxe Player controls General controlsNavigation controls CinemaHomeMedia Live UpdateSettings AdvancedEditing Pictures Slideshow settingsAlbums HelpYouTube Online MediaFlickr Hardware Specifications and Configurations Audio Interface Bluetooth InterfaceHard Disk Drive Interface LCD panelButton Power ManagementKeyboard SoftwareSecurity Features LED Status IndicatorPhysical Characteristics Bios Setup Utility System UtilitiesInvoking Bios Setup InformationMain Post Security Setting a Password Removing a Password Changing a PasswordBoot Exit Bios Flash Utility Machine Disassembly and Replacement General Information Before You BeginMain unit disassembly flow chart Disassembly Procedure FlowchardLCM module disassembly flow chart Removing the Battery Pack Removing the HDD and RAM Remove the Battery Remove keyboard Remove FFC of main board and sub board Page Type M2.5*34.5D*0.8T M2*34.5D*0.8T Remove Panel Disassembling the External Module Disassembling the HDD ModuleTroubleshooting External CD-ROM Drive Check System Check ProceduresExternal Diskette Drive Check Keyboard or Auxiliary Input Device CheckCheck the Battery Pack Power System CheckCheck the Power Adapter Memory checkTouchpad Check Power-On Self-Test Post Error Message Error Code List Index of Error MessagesError Message List Cmos CRT InsydeH2O Bios Beep Codes Code Beeps Post Routine Description Code Beeps Post Routine Description Code Beeps Post Routine Description Indicator-Related Symptoms Index of Symptom-to-FRU Error MessageLCD-Related Symptoms Power-Related SymptomsSpeaker-Related Symptoms PCMCIA-Related SymptomsMemory-Related Symptoms Power Management-Related SymptomsSymptom / Error Action in Sequence Keyboard/Touchpad-Related Symptoms Peripheral-Related SymptomsModem-Related Symptoms Intermittent Problems Undetermined Problems Jumper and Connector Locations Top ViewBottom View FRU Field Replaceable Unit List TravelMate 8371/8331 Exploded Diagram Chapter Chapter TravelMate 8371/8331 FRU List AccessoryAdapter Battery Sanyo 6 Cell 5200MAH Main Common W/ Halogen FreeBoard Cable Camera CASE/COVER/BRACKET Assembly LCD Cover HDD/SSD Heatsink LCD Microphone Screw