Appendix, Net2Phone Troubleshooting Guide

Instant BroadbandTM Series

Net2Phone Troubleshooting Guide

What happens when I don't hear the dial-tone? There are chances that the WAV files have been corrupted. Either upgrade the firmware (see page 25) or, if you have already upgraded, reapply your firmware upgrade.

What should I do when the calls are getting dropped after a few minutes? Call

Net2phone Customer Service/Network Operations Center to trace the call.

Why can’t I call people using just Net2Phone or YAP software on their PCs? The

Router uses different methods of identifying phone numbers and IP addresses than the Net2Phone software only calling solution. The same goes for YAP software users.

What happens when calls get connected but only one person (caller or receiver) is able to hear? This could be your Cable/DSL provider's firewall prob- lem or it could be Net2phone's firewall problem. Contact Net2phone’s NOC for further assistance.

What should I do if a get a “Connection Error"? First, check if the device is connected properly to the LAN. After that, check your Account ID and PIN to make sure that they are entered correctly.

Net2Phone Contact Information

For help with the installation or operation of this product, contact Net2Phone Customer Support at one of the phone numbers or Internet addresses below.

Information	973-412-2800
Customer Support	201-968-3202
Email	support@net2phone.com
Web	http://www.net2phone.com

If your issue is not addressed here, please read through the Linksys Troubleshooting/Frequently Asked Questions section.

EtherFast® Cable/DSL & Voice Router powered by Net2Phone

Appendix

How to Ping Your ISP’s E-mail & Web Addresses Addresses

Virtually all Internet addresses are configured with words or characters (i.e., www.linksys.com, www.yahoo.com, etc.) In actuality, however, these Internet addresses are assigned to IP addresses, which are the true addresses on the Internet. For example, www.linksys.com is actually 206.135.116.3. Type it into your web browser and you will wind up at the Linksys home page every time.

IP and web addresses, however, can sometimes be long and hard to remem- ber. Because of this, certain ISPs will shorten their server addresses to single words or codes on their users’ web browser or e-mail configurations. If your ISP’s E-mail and Web server addresses are configured with single words (“www”, “e-mail”, “home”, “pop3”, etc.) rather than whole Internet Addresses or IP Addresses, your Router may have problems sending or receiving mail and accessing the Internet. This happens because your Router has not been configured by your ISP to accept their abbreviated server addresses.

The solution is to determine the true web addresses behind your ISPs code words. You can determine the IP and web addresses of your ISP’s servers by “pinging” them.

If you don’t have your ISP’s web and e-mail IP Addresses, you must either get them from your ISP or follow these steps prior to connecting your Cable/DSL Router to your network.

Step One: Pinging an IP Address

The first step to determining your ISP’s web and e-mail server address is to ping its IP Address.

1.Power on the computer and the cable or DSL modem, and restore the network configuration set by your ISP if you have since changed it.

2.Click Start, then Run, and type "command". This will bring up the DOS Window..