Troubleshooting

Troubleshooting 4

This chapter contains a list of problems that may be encountered while using the MegaPlug 4-Port Hub, and techniques to solve them. Note that these techniques may not be successful in all cases. Also included is a list of frequently asked questions.

If the Hub is showing signs of trouble, before attempting any other troubleshoot- ing procedures, plug the Hub into a working electrical wall socket.

The Power light doesn’t light up after I plug the Hub into a wall outlet.

First, make sure the Hub is installed and connected correctly. Then, ensure the wall outlet is working by plugging other electric devices into it. If it is working, plug in the Hub again, and if the Power light still doesn’t illuminate, try plugging it into other wall outlets. If the Hub is still experiencing this problem, contact technical support.

The Link light doesn’t light up on the Hub.

If one of the Hub’s Ethernet lights is not illuminating, a LAN connection is not being detected.

sMake sure the Hub is installed and connected correctly.

sCheck the Hub on the computer and make sure it is enabled and working properly. Also, make sure the right type of Ethernet cable is being used.

I can’t connect to the Internet or any of the other computers on the network.

sMake sure the IP address and TCP/IP protocol are set up properly for all the computers on the network, then try to ping the gateway.

sUse the Hub’s Configuration Utility to detect all other Hubs on the network. Then, plug the Hubs into adjacent sockets. If the Ethernet lights still don’t illuminate, contact technical support.