Appendix B. Problem Solving

Problem:

Poor video quality with smearing fuzziness or ripple.

Action:

Use screened coaxial video cables to connect your devices to the SmartView.

Problem:

Mouse does not move cursor on screen.

Action:

Ensure that the mouse and computer are both connected to SmartView before the power is connected and ensure that the SmartView is powered on before the attached computer. Ensure that your software is configured to accept a Microsoft compatible mouse of the type that you have connected (PS/2 or RS232). If you move the mouse and the activity indicator (dot on 7 segment display) does not flash then the SmartView is not receiving data from the mouse. Check the mouse connection to the SmartView, try resetting the mouse using the reset function (section 2.8) or re-powering the SmartView. If you are attempting to connect the SmartView to a CPU with a PS/2 mouse connection that has not been powered down then you will need to use the mouse restoration functions F5 or F6 (see section 2.9).

Problem:

Keyboard does not function of functions intermittently. Num lock light does not always come on when the num lock key is pressed.

Action:

Some older keyboards were designed for use with specific computers and are not truly AT or PS/2 compatible. These are not common but if you experience problems try another keyboard.

SmartView

Installation and Use

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