D-Link DWA-556 manual Cannot connect to the access point or the wireless router

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Section 5 - Troubleshooting

2.I cannot connect to the access point or the wireless router.

Make sure that the SSID on the DWA-556 desktop adapter is exactly the same as the SSID on the Access Point or wireless router.

Move the DWA-556 and Access Point or Wireless router into the same room and then test the wireless connection.

Disable all security settings. (WEP, MAC Address Control, AES)

Make sure that the Radio is not locked down to a different frequency

Turn off your Access Point and the computer with the DWA-556. Turn on the Access Point, and then turn on the computer with the DWA-556.

Refresh the DWA-556 Utility

3.The DWA-556 Power and Link lights are not on.

Check to see if the DWA-556 desktop adapter is firmly inserted into the PCI Express slot of your laptop computer.

4.I forgot my encryption key.

Reset the Access Point to its factory default settings and restore the DWA-556 Wireless Desktop Adapter to the factory default settings. The default settings are listed in the Configuration section in this manual.

D-Link DWA-556 User Manual

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Contents Page Table of Contents ProductPackageOverviewContents Introduction Features Hardware Overview LEDsGetting Started InstallationRemove Existing Installations Properties Disable Other Wireless AdaptersDisable Installation Wireless Installation Considerations Adapter Installation Click Install DriversInstallation Click Continue Anyway Installation Double-click the Wireless Connection ConfigurationLink Wireless Connection Manager Wireless Networks My Wireless Networks New Button Modify Delete ActivateAdd Profile Modify Profile Support About Windows XP Configuration Utility Choose a Wireless Network window click Change Disabling The Windows XP UtilityConfiguration Wireless Security What is WEP?What is WPA? Configure WEP Using the D-Link Wireless Connection ManagerSelect WEP under Set Security Option Using the Windows XP Utility Wireless Security Configure WPA/WPA2 Passphrase Select WPA/WPA2 Passphrase under Set Security Option Using the Windows XP Utility Wireless Security Configure WPA/WPA2 Troubleshooting Right-click on D-Link DWA-556 Wireless Desktop Adapter Forgot my encryption key Cannot connect to the access point or the wireless routerDWA-556 Power and Link lights are not on Computer does not recognize the DWA-556 Wireless Adapter Uncheck Hide extension for known file types click on ApplyHow can I troubleshoot distance issues using the DWA-556? Wireless Basics What is Wireless? Wireless Local Area Network WlanSmall Office and Home Office Wireless Personal Area Network WpanHome Centralize your router or Access Point Eliminate InterferenceWireless Modes SecurityNetworking Basics Check your IP addressStep Step Highlight Internet Protocol TCP/IP and click PropertiesTechnical Specifications DimensionsContacting Technical Support Phone SupportWarranty Limited WarrantyLimited Software Warranty Non-Applicability of WarrantyWhat Is Not Covered Disclaimer of Other WarrantiesTrademarks Limitation of LiabilityGoverning Law Copyright StatementCE Mark Warning FCC StatementImportant Note Registration