D-Link manual Computer does not recognize the DWA-556 Wireless Adapter

Section 5 - Troubleshooting

5.The computer does not recognize the DWA-556 Wireless Adapter.

•Make sure that the DWA-556 Wireless Adapter is properly seated in the computer’s PCI Express slot.

•If Windows does not detect the hardware upon insertion of the adapter, make sure to completely remove drivers that were previously loaded. To remove the drivers, do the following:

A.Under Tools > select Folder Options… > select View > under Hidden files and folders > select Show hidden files and folders.

B.Uncheck Hide extension for known file types > click on Apply

C.Search for previously loaded driver files. Remove these files from the INF and SYSTEM (DRIVERS) folders in the Windows directory. Note: Windows® XP and 2000 will rename .inf files that have not received WHQL certification into oem.inf files (e.g., oem1.inf).

6.The computer with the DWA-556 installed is unable to connect to the wireless network and/or the Internet.

•Check that the LED indicators for the broadband modem are indicating normal activity. If not, there may be a problem with the broadband connection.

•Check that the LED indicators on the wireless router are functioning properly. If not, check that the AC power and Ethernet cables are firmly connected.

•Check that the IP Address, subnet mask, gateway, and DNS settings are correctly entered for the network.

D-Link DWA-556 User Manual 39