Samsung ML-D2850A Troubleshooting, Clearing paper jams, Paper feed area, Tray, Optional tray

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9 Troubleshooting

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

Clearing paper jams

Troubleshooting checklist

Solving general printing problems

Solving print quality problems

Common Windows problems

Common PostScript problems

Common Linux problems

Common Macintosh problems

Clearing paper jams

Note

• When removing paper that is jammed in the printer, if possible

always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all fragments of paper are removed; otherwise a jam will occur again.

When a paper jam occurs, the Error LED lights orange. Open and close the front cover. The jammed paper automatically exits the printer.

In the paper feed area

In the tray 1

1Pull the tray 1 open.

2Remove the jammed paper by gently pulling it straight out. Make sure that all of the paper is properly aligned in the tray 1.

If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the toner cartridge. See page 9.2.

3Insert the tray 1 into the printer until it snaps into place. Printing automatically resumes.

In the optional tray 2

1Pull the optional tray 2 open.

2Remove the jammed paper from the printer.

If the paper does not move when you pull, or if you do not see the paper in this area, stop and go to step 3.

3Pull the tray 1 half.

9.1 <Troubleshooting>

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Contents Page Page Contact Samsung World Wide South Africa Contents Troubleshooting MaintenanceInstalling accessories SpecificationsImportant Precautions and Safety Information Safety and Regulatory InformationEnvironmental and Safety Consideration Laser Safety StatementPower Saver Ozone SafetyRecycling Radio Frequency EmissionsReplacing the Fitted Plug for UK Only Declaration of Conformity European CountriesCanadian Radio Interference Regulations Approvals and CertificationsIntroduction Special featuresFeatures ML-2850D ML-2851ND Printer overviewFront view Understanding the LEDs Control panel overviewRear view Status DescriptionFinding more information Setting up the hardwareClick Printer Setting Altitude adjustmentClick Printer Setting Click Emulation Changing the font settingUsing toner save mode Basic setupPrinting a demo Using toner save mode Printing a demoPrinter driver features Software overviewSupplied software Windows System requirementsLinux MacintoshSelecting print media Loading print mediaSupported sizes of paper Type Size Dimensions Weighta CapacitybGuidelines for selecting and storing print media Guidelines for special print mediaType Guidelines Loading paper Changing the size of the paper in the tray Using the tray 1 or the optional trayLoad the paper with the side to be printed on facing up Using manual feederKnowing an output location Printing with a prescribed paper sizeSlovakia CzechUsing SetIP program Supported operating systemsDouble click Application SetIP Printing a document Canceling a print job Canceling a print jobBasic printing Printing a documentAccessory Ordering supplies and accessoriesHow to purchase Toner cartridgeCleaning the printer MaintenanceCleaning the outside of the printer Cleaning the inside of the printerRedistributing toner cartridge Maintaining the toner cartridgeToner cartridge has reached its estimated cartridge life Replacing the toner cartridgePrinting a configuration Maintenance partsItems Yield Average Clearing paper jams TroubleshootingPaper feed area TrayManual tray Around the toner cartridgePaper exit area Duplex unit areaDuplex jam Tips for avoiding paper jams Solving general printing problems Troubleshooting checklistDpi Normal. See Dpi Best, change it toSolving print quality problems Gray Condition Suggested solutions Vertical linesBackground Toner smearCommon Windows problems Common Linux problems Common PostScript problemsCommon Macintosh problems Precautions to take when installing accessories Installing accessoriesInstalling a memory module Disconnect the power cordSelect Device Settings Activating the added memory in the PS printer propertiesSelect the Samsung ML-2850 Series PS printer Specifications Printer specificationsSpecifications and description Index Software section Contents Using Windows Postscript Driver Using Your Printer with a Macintosh Installing Software for Local Printing Installing Printer SoftwareTypical Installation Select Typical installation for a local printer. Click NextCustom Installation Select the components to be installed and click Next Select Custom installation. Click NextInstalling Software for Network Printing Custom Installation Installing Printer Software in Windows Select the components you want to reinstall and click Next Reinstalling Printer SoftwareNext Removing Printer SoftwareSelect your printer driver from the Name drop-down list Printing a DocumentPrinter Settings Printing to a file PRNSelect Printers and Faxes Select your printer driver icon Layout Tab Paper TabPaper Orientation Graphics Tab Image ModeSource Scaling PrintingAdvanced Options Extras TabWatermark OverlayUsing Help Using a Favorite SettingAbout Tab Printer TabPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersPrinting a Reduced or Enlarged Document Printing on Both Sides of PaperFitting Your Document to a Selected Paper Size NoneUsing an Existing Watermark Using WatermarksCreating a Watermark Editing a WatermarkWhat is an Overlay? Using OverlaysUsing a Page Overlay Creating a New Page OverlayAdvanced Using Windows PostScript DriverSetting Up a Client Computer Setting Up a Host ComputerCheck the Share this printer box Double-clickPrinters and FaxesPrinter Setting Troubleshooting GuideUnderstanding Smart Panel Toner LevelUsing Printer Settings Utility Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Using Onscreen Help FileInstalling the Unified Linux Driver Installing the Unified Linux DriverGetting Started Click Uninstall Uninstalling the Unified Linux DriverPrinters Configuration Using the Unified Driver ConfiguratorOpening the Unified Driver Configurator Double-clickUnified Driver Configurator on the desktopConfiguring Printer Properties Ports ConfigurationClasses Tab Printing Files Printing from ApplicationsInstalling the printer driver Installing SoftwareUninstalling the printer driver Printer driverFor a Network-connected Setting Up the PrinterFor a USB-connected Mac OS 8.6 ~Printing Changing Printer SettingsPrinting a Document LayoutPrinter Features GraphicsPaper Duplex Printing Printing Multiple Pages on One Sheet of PaperIndex Favorites 17 image mode 15 resolution Rev.10.00

ML-D2850B, ML-D2850A, ML-S2850A specifications

The Samsung ML-S2850A, ML-D2850A, and ML-D2850B are high-performance toner cartridges designed to work seamlessly with Samsung's range of printers. These cartridges are instrumental in delivering crisp, vibrant prints that maintain the quality and reliability that professionals and businesses expect.

The ML-S2850A is a standard toner cartridge that provides exceptional print quality, delivering sharp text and clear images. It is designed for maximum efficiency, featuring an estimated page yield of up to 3,000 pages, making it suitable for moderate printing needs. The advanced toner technology used in this cartridge ensures that prints are produced quickly without sacrificing quality.

In contrast, the ML-D2850A and ML-D2850B cartridges offer high-yield options for users with more extensive printing requirements. The ML-D2850A cartridge also provides an impressive page yield of approximately 5,000 pages, while the ML-D2850B goes even further with an estimated yield of up to 10,000 pages. This makes the ML-D2850A and ML-D2850B ideal for businesses or individuals who require consistent and reliable printing without frequent interruptions for replacement.

One of the key characteristics of these cartridges is Samsung’s advanced polymerized toner technology, which enables finer toner particles. This results in more precise and vivid prints, enhancing the overall quality of the outputs. Additionally, the cartridges are designed with easy installation in mind, ensuring that users can replace them without hassle, which minimizes downtime.

Furthermore, these cartridges come equipped with smart technology features that help to monitor toner levels, providing alerts when it is time to replace them. This proactive approach to toner management prevents unexpected outages and helps streamline printing operations, particularly in busy office environments.

The environmental aspect of these toner cartridges is also noteworthy. Samsung is committed to sustainability, and these toner cartridges are designed with recyclable materials, aligning with eco-friendly initiatives.

In summary, the Samsung ML-S2850A, ML-D2850A, and ML-D2850B toner cartridges offer a combination of high yield, exceptional print quality, and user-friendly features. They cater to varying printing needs, ensuring that both individuals and businesses can find a suitable option. The advanced technology and design not only enhance the printing experience but also contribute to sustainable printing practices.