Condition | Possible cause | Suggested solutions |
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The machine | The document | Allocate more hard disk space on |
does not print. | size is so big that | your computer for spooling, and try |
| the hard disk | printing. |
| space of the |
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| computer is |
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| insufficient to |
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| access the print |
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| job. |
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| The output tray is | It can hold up to 100 sheets of |
| full. | plain paper. Once the paper is |
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| removed from the output tray, the |
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| machine resumes printing. |
The machine | The paper option | For many software applications, |
selects print | that was selected | the paper source selection is |
materials from | in the Printing | found under the Paper tab within |
the wrong | Preferences | the Printing Preferences. Select |
paper source. | may be incorrect. | the correct paper source. See the |
|
| printer driver help screen. (See |
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| "Opening printing preferences" on |
|
| page 42.) |
A print job is | The job may be | Reduce the complexity of the page |
extremely slow. | very complex. | or try adjusting the print quality |
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| settings. |
Half the page is | The page | Change the page orientation in |
blank. | orientation | your application. See the printer |
| setting may be | driver help screen. |
| incorrect. |
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| The paper size | Ensure that the paper size in the |
| and the paper | printer driver settings matches the |
| size settings do | paper in the tray. |
| not match. | Or, ensure that the paper size in |
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| the printer driver settings matches |
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| the paper selection in the software |
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| application settings you use. |
The machine | The machine | Disconnect the machine cable and |
prints, but the | cable is loose or | reconnect. Try a print job that you |
text is wrong, | defective. | have already printed successfully. |
garbled, or |
| If possible, attach the cable and |
incomplete. |
| the machine to another computer |
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| that you know works and try a print |
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| job. Finally, try a new machine |
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| cable. |
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| The wrong | Check the application’s printer |
| printer driver was | selection menu to ensure that your |
| selected. | machine is selected. |
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| The software | Try printing a job from another |
| application is | application. |
| malfunctioning. |
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| The operating | Exit Windows and reboot the |
| system is | computer. Turn the machine off |
| malfunctioning. | and back on again. |
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Condition | Possible cause | Suggested solutions |
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Pages print, but | The toner | Redistribute the toner, if |
they are blank. | cartridge is | necessary. |
| defective or out | If necessary, replace the toner |
| of toner. | cartridge. |
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| The file may | Check the file to ensure that it |
| have blank | does not contain blank pages. |
| pages. |
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| Some parts, such | Contact a service representative. |
| as the controller |
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| or the board, |
|
| may be |
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| defective. |
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The machine | Incompatibility | Printing the PDF file as an image |
does not print | between the PDF | may enable the file to print. Turn |
PDF files | file and the | on Print As Image from the |
correctly. Some | Acrobat | Acrobat printing options. |
graphics, text, | products. | It will take longer to print |
or illustrations |
| |
| when you print a PDF file as | |
are missing. |
| |
| an image. | |
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| |
The print | The resolution of | Reduce the photo size. If you |
quality of | the photo is very | increase the photo size in the |
photos is not | low. | software application, the resolution |
good. Images |
| will be reduced. |
are not clear. |
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Before printing, | Using damp | This is not a problem. Just keep |
the machine | paper can cause | printing. |
emits vapor | vapor during |
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near the output | printing. |
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tray. |
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The machine | Paper size and | Set the correct paper size in the |
does not print | paper size | Edit... in the Paper tab in the |
special- sized | setting do not | Printing Preferences. (See |
paper, such as | match. | "Opening printing preferences" on |
billing paper. |
| page 42.) |
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Troubleshooting_ 59