9 Troubleshooting
This chapter provides helpful information for what to do if you encounter an error while using your printer.
This chapter includes:
•Clearing paper jams
•Troubleshooting checklist
•Solving general printing problems
•Solving print quality problems
•Common Windows problems
•Common PostScript problems
•Common Linux problems
•Common Macintosh problems
Clearing paper jams
Note
• When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all
fragments of paper are removed; otherwise a jam will occur again.
When a paper jam occurs, the Error LED lights orange. Open and close the front cover. The jammed paper automatically exits the printer.
In the paper feed area
In the tray 1
1Pull the tray 1 open.
2Remove the jammed paper by gently pulling it straight out. Make sure that all of the paper is properly aligned in the tray 1.
If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the toner cartridge. See page 9.2.
3Insert the tray 1 into the printer until it snaps into place. Printing automatically resumes.
In the optional tray 2
1Pull the optional tray 2 open.
2Remove the jammed paper from the printer.
If the paper does not move when you pull, or if you do not see the paper in this area, stop and go to step 3.
3Pull the tray 1 half.
9.1 <Troubleshooting>