Samsung ML-4551ND, ML-4550 manual Troubleshooting, Clearing paper jams

Page 47

9 Troubleshooting

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

Clearing paper jams

Troubleshooting checklist

Understanding the status LED

Understanding display messages

Toner cartridge-related messages

Solving general printing problems

Solving print quality problems

Common Windows problems

Common Macintosh problems

Common PostScript problems

Common Linux problems

Clearing paper jams

Note

• When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all

fragments of paper are removed; otherwise a jam will occur again.

When a paper jam occurs, the Status LED lights red. Open and close the top cover. The jammed paper automatically exits the printer.

If the paper does not exit, check the display on the control panel. The message indicating the corresponding location of the paper jam appears. Refer to the table below to locate the paper jam and to clear it:

Message

Location of Jam

Go To

 

 

 

Paper Jam 0

In the paper feed area

the next

Open/Close Door

(tray 1, optional tray 2,

column

 

optional tray 3, optional tray 4,

 

 

multi-purpose tray)

 

 

 

 

Paper Jam 1

Around the toner cartridge

page 9.3

Open/Close Door

 

 

 

 

 

Paper Jam 2

In the paper exit area

page 9.4

Check Inside

 

 

 

 

 

Paper Exit Jam 1

Between the toner cartridge

page 9.3

Open/Close Door

and the paper exit area

 

 

 

 

 

 

Paper Tray 2 Jam

In the optional tray 2

page 9.2

Open Tray 2

 

 

 

 

 

Paper Tray 3 Jam

In the optional tray 3

page 9.2

Open Tray 3

 

 

 

 

 

Paper Tray 4 Jam

In the optional tray 4

page 9.2

Open Tray 4

 

 

 

 

 

Duplex Jam 0a

In the duplex area

page 9.4

Check Inside

 

 

 

 

 

Duplex Jam 1a

In the duplex area

page 9.5

Open/Close Door

 

 

 

 

 

a. Available with the optional duplex unit in the ML-4550 and ML-4551N.

9.1 <Troubleshooting>

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Contents Page Page Contact Samsung worldwide Switzerland Contents Specifications TroubleshootingInstalling accessories Important Precautions and Safety Information FCC Regulations Canadian Radio Interference RegulationsReplacing the Fitted Plug for UK Only Openssl License Original Ssleay License Software Section Special featuresIntroduction You can print in Windows 98/Me/NT 4.0/2000/XP/2003 Features ML-4550 ML-4551N ML-4551NDFront view Printer overviewControl panel overview Finding more informationClearance space Selecting a locationAccessing control panel menus System setupUsing control panel menus Information menu Menu overviewJob manager menu Margin Layout menuOrientation SimplexGraphic menu Paper menuSystem Setup menu PostScript Emulation menuNetwork menu Changing the display language Using toner save modeChanging the font setting Printing a demoSupplied software Software overviewWindows Printer driver featuresSystem requirements Requirements LinuxMacintosh Via the control panel Network setupVia network administration programs Supported operating systems Configuring TCP/IPConfiguring EtherTalk Dynamic addressing BOOTP/DHCPPrinting a network configuration Configuring IPX frame typesSetting Ethernet speed Restoring the network configurationSelecting print media Loading print mediaPrint media for duplex printing Type Size Dimensions Weighta CapacitybType Size Weight Supported sizes of paperMedia type Guidelines Guidelines for selecting and storing print mediaGuidelines for special print media Loading paper Changing the size of the paper in the tray Using the standard tray or the optional traysLoad the paper with the side to be printed on facing up Using the multi-purpose trayTips on using the multi-purpose tray Using manual feed modePrinting to the rear cover Face up Selecting an output locationPrinting to the output tray Face down Printing a document Canceling a print jobPrinting a document Canceling a print job Basic printingToner cartridges Ordering supplies and accessoriesAccessories How to purchaseCleaning the inside of the printer MaintenanceCleaning the printer Cleaning the outside of the printerMaintenance Expected cartridge yield Printing a cleaning sheetMaintaining the toner cartridge Toner cartridge storageRedistributing toner cartridge Checking the remaining tonerReplacing the toner cartridge Maintenance Items Yield Average Maintenance partsClearing the Toner Low Replace Toner message Clearing paper jams TroubleshootingOptional tray Paper feed areaTray Multi-purpose tray Around the toner cartridgeDuplex jam Paper exit areaDuplex unit area Tips for avoiding paper jams Troubleshooting checklistCondition Suggested solutions Understanding display messages Understanding the status LEDOPC is Cleaning Message Meaning Suggested solutions LoadLow Heat Error LSU Motor ErrorToner cartridge-related messages Solving general printing problems Series PCL 6 printer icon Settings and Printers. RightSpool Settings button Click the Samsung ML-4550Solving print quality problems Defects Condition Suggested solutions VerticalCondition Suggested solutions Curl or wave RepetitiveCommon PostScript problems Common Windows problemsInstalled Common Linux problemsCommon Macintosh problems Installable Options section toDisconnect the power cord Installing accessoriesPrecautions when installing accessories Installing a dual in-line memory module DimmSelect the Samsung ML-4550 Series PS printer Setting the memory in the PostScript printer propertiesRemoving a Dimm Installing a network interface cardInstalling the hard disk Using the hard diskSetting the hard disk in the printer properties Printing a stored job Setting the time and datePrinting with the optional hard disk Storing a jobTo promote a file from the queue Printing using the form filesControlling the active job queue To delete a file from the queueSpecifications and Description SpecificationsPrinter specifications ECP Index System requirements Linux 3.3 Macintosh 3.3 Windows Software section Contents Using Windows Postscript Driver Using Your Printer in Linux Select Typical installation for a local printer. Click Next Installing Printer SoftwareInstalling Software for Local Printing Typical InstallationCustom Installation Select the components to be installed and click Next Select Custom installation. Click NextInstalling Software for Network Printing Custom Installation Installing Printer Software in Windows Changing the Software Language Reinstalling Printer SoftwareNext Removing Printer SoftwareSelect your printer driver from the Name drop-down list Printing a DocumentPaper Orientation Printer SettingsLayout Tab Scaling Printing Paper TabSource Advanced Options ResolutionToner Save Mode Graphics TabExtras Tab Job SettingOn the Job Setting Printer Tab Using a Favorite SettingUsing Help About TabPrinting Multiple Pages on One Sheet of Paper N-Up Printing Advanced PrintingPrinting Booklets Printing PostersNone Printing on Both Sides of PaperPrinting a Reduced or Enlarged Document Fitting Your Document to a Selected Paper SizeEditing a Watermark Using WatermarksUsing an Existing Watermark Creating a WatermarkCreating a New Page Overlay Using OverlaysWhat is an Overlay? Using a Page OverlayAdvanced Using Windows PostScript DriverPrinting Using the shortcut iconUsing the right-click menu Overview Direct Print UtilitySelect Local Port and click New Port Setting Up a Host ComputerSetting Up a Client Computer Check the Share this printer boxToner Level Troubleshooting GuidePrinter Setting Understanding Smart PanelUsing Onscreen Help File Opening the Troubleshooting GuideChanging the Smart Panel Program Settings Using Printer Settings UtilityGetting Started Installing the Unified Linux DriverInstalling the Unified Linux Driver Click Uninstall Uninstalling the Unified Linux DriverDouble-clickUnified Driver Configurator on the desktop Using the Unified Driver ConfiguratorPrinters Configuration Opening the Unified Driver ConfiguratorClasses Tab Configuring Printer PropertiesPorts Configuration File menu Printing from ApplicationsPrinting Files Click Continue Installing Software for MacintoshMac OS 8.6 ~ Setting Up the PrinterFor a Network-connected Macintosh For a USB-connected MacintoshPrinting a Document Changing Printer SettingsLayout Setting Reverse Duplex Printer Features SettingResolutionQuality Printing Multiple Pages on One Sheet of PaperDuplex Printing Index Resolution Macintosh 36 Windows GGGGGGGGGGGGGRev
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ML-4550, ML-4551ND specifications

The Samsung ML-4551ND and ML-4550 are monochrome laser printers designed for efficient and high-quality printing in office environments. Known for their reliability and performance, these models cater to small to medium-sized businesses that require consistent output without compromising on quality.

One of the standout features of the ML-4551ND is its impressive print speed. Capable of delivering up to 45 pages per minute, this printer ensures that large print jobs are completed swiftly, optimizing workflow and productivity. The ML-4550, while slightly slower, still delivers a robust print speed of up to 40 pages per minute. Both printers can handle complex documents with ease, making them suitable for a variety of professional applications.

In terms of print resolution, the ML-4551ND and ML-4550 offer sharp and clear outputs with a maximum resolution of 1200 x 1200 dpi. This high-quality printing is ideal for producing text documents, presentations, and graphics with fine details. Additionally, Samsung's proprietary image processing technology enhances print quality and clarity, ensuring that every document meets professional standards.

The ML-4551ND and ML-4550 also feature a generous paper handling capacity, with a standard input tray that can hold up to 250 sheets of paper. For businesses with higher volume printing needs, the optional additional tray allows for an increase in capacity. Both models support various media types, including labels, envelopes, and card stock, adding versatility to meet diverse printing requirements.

Connectivity is another strong feature of the ML-4551ND and ML-4550. Equipped with USB and parallel ports, these printers can easily integrate into existing office networks. The ML-4551ND additionally provides built-in Ethernet networking capabilities, which allow multiple users to share the printer across a network, enhancing accessibility and convenience for teams.

Energy efficiency is also a key consideration with these models. The ML-4551ND and ML-4550 are designed with Eco Mode, which helps reduce toner and energy consumption during operation. This thoughtful design element not only supports sustainability efforts but also contributes to lower operating costs.

In summary, the Samsung ML-4551ND and ML-4550 are reliable and effective monochrome laser printers that provide businesses with high-speed printing, exceptional print quality, and flexible connectivity options. Their robust features and energy-efficient technologies make them a solid choice for organizations looking to enhance their printing capabilities while keeping costs under control.