User’s Manual
Troubleshooting
Q&A
2. MouScreen Q & A
Question
I cannot run the program.
The screen condition has changed drastically while being adjusted.
The Highlight Zone does not appear even though I have turned the Highlight Zone on.
Answer
Check to ensure the USB port of the monitor is connected to a root port or a hub USB port connected to the computer. If not connected properly, the MouScreen program will not run, displaying the following message:
If you see the above message even when the monitor port is correctly connected to the computer, this means the operating system does not recognize the USB monitor. In this case, disconnect and then reconnect the USB port/cable before running the program. The operating system should now recognize the USB monitor.
Make sure you close the MouScreen program before changing the vertical frequency or resolution. Do not run the MouScreen program together with OSD.
Otherwise, the program may not work properly as data stored in the monitor may be different from those in the program.
If you close and rerun the program, it will work properly because it reads the modified data while reloading.
Check to see if the Contrast value of the Highlight Zone is 0 or if you changed the mode without closing the program.
To protect the monitor life, the Highlight Zone automatically turns Off after three hours of constant use, and may not be reflected in the program. Check if three hours has elapsed since you turned it on. In this case, you would simply turn it on again, selecting the On checkbox.