Samsung S19A100N Before Requesting Service, Blank screen appears / I cannot turn the product on

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4-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

 

 

Does the screen display <Check Signal Cable> icon?

Check the cable connecting the PC and the product.

 

 

 

 

 

 

 

 

Does the screen display <Optimum resolution> icon?

This occurs when the signal from the graphics card exceeds

 

 

 

the maximum resolution or the maximum frequency of the

 

 

 

product.

 

 

 

In this case, set up the appropriate resolution and the fre-

 

 

 

quency for the product.

 

 

 

 

 

 

 

 

Does the screen display <power saving mode> icon and go

1. This icon will appear before the product goes to power-

black after five seconds?

saving mode.To restore normal operation, click the mouse

 

 

 

or press any key on the keyboard.

 

 

 

2. When the product is in power-saving mode, the screen will

 

 

 

display <power saving mode> icon immediately if you press

 

 

 

this button, and will go to power-saving mode again in five

 

 

 

seconds.

 

 

 

3. When the screen is displaying the <power saving mode>

 

 

 

icon, the monitor will shut down if you press this button.

 

 

 

 

 

 

The color is weird / The picture is displayed in black and white

 

 

 

 

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

 

 

The display area suddenly moves to an edge or to the center.

Did you change the graphics card or the driver?

Press this button to run the AUTO Adjustment function.

 

 

Did you change the resolution and frequency appropriate to

Set the resolution and the frequency to the appropriate values

in the graphics card

the product?

refer to the (Standard Signal Mode Table)

 

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

The pictures are out-of-focus.

Did you change the resolution and the frequency appropriate to the product?

Set the resolution and the frequency to the appropriate values in the graphics card

refer to the (Standard Signal Mode Table)

4-2

Troubleshooting

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Contents Monitor Table Of Contents Icons used in this manual Major Safety PrecautionsUsing this Manual Before You StartExternal Surface and Screen Maintenance Custody and MaintenanceCleaning the Monitor Cleaning the MonitorMeaning of Signs Safety PrecautionsIcons used for safety precautions Power RelatedInstallation Related Usage Related Page Maintaining the Correct Posture when Using this Product Package Contents Installing the ProductInstalling the Stand Disassembly is in the reverse order of the assembly Connecting part may differ depending on the product model Connecting with a PCCables can be fixed as shown Installing the Product To lock the product, follow these steps Kensington LockStandard Signal Mode Table Using the productIBM, 640 x Horizontal Frequency Function Description Product Operating ButtonsProduct Operating Buttons Removing the Software What is MagicTune?Installing the Software MagicTuneMonitor Self-Diagnosis TroubleshootingPictures are out-of-focus Before Requesting ServiceBlank screen appears / I cannot turn the product on Display area suddenly moves to an edge or to the centerBeep, beep sound is heard when booting the computer FAQ Please TRY the Following FAQS16A100N SpecificationsMore Information Model NameS19A100N S22A100N USA onlyState Normal Operation Power Saving Mode Power OFF Power Saving FunctionEurope Contact Samsung WorldwideNorth America Latin AmericaCzech Asia Pacific CISAfrica Middle East