4-2 Before Requesting Service
Please check the following before requesting
A blank screen appears / I cannot turn the product on
Is the power cord connected properly? | Check the connection status of the power cord. | ||
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Does the screen display <Check Signal Cable> icon? | Check the cable connecting the PC and the product. | ||
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Does the screen display <Optimum resolution> icon? | This occurs when the signal from the graphics card exceeds | ||
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| the maximum resolution or the maximum frequency of the |
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| product. |
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| In this case, set up the appropriate resolution and the fre- |
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| quency for the product. |
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Does the screen display <power saving mode> icon and go | 1. This icon will appear before the product goes to power- | ||
black after five seconds? | saving mode.To restore normal operation, click the mouse | ||
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| or press any key on the keyboard. |
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| 2. When the product is in |
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| display <power saving mode> icon immediately if you press |
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| this button, and will go to |
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| seconds. |
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| 3. When the screen is displaying the <power saving mode> |
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| icon, the monitor will shut down if you press this button. |
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| The color is weird / The picture is displayed in black and white | |
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Is the entire screen displayed in the same color as if viewing | Check the cable connection to the computer. | ||
the screen through a cellophane paper? | Reinsert the graphics card into the computer completely. | ||
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Is the graphics card configured correctly? | Set up the graphics card referring to the user manual. | ||
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The display area suddenly moves to an edge or to the center.
Did you change the graphics card or the driver? | Press this button to run the AUTO Adjustment function. | |
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Did you change the resolution and frequency appropriate to | Set the resolution and the frequency to the appropriate values | |
in the graphics card | ||
the product? | ||
refer to the (Standard Signal Mode Table) | ||
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Is the graphics card configured correctly? | Set up the graphics card referring to the user manual. | |
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The pictures are out-of-focus.
Did you change the resolution and the frequency appropriate to the product?
Set the resolution and the frequency to the appropriate values in the graphics card
refer to the (Standard Signal Mode Table)
Troubleshooting |