Samsung 171Q manual Troubleshooting, Check List, User’s Manual, Symptom, Solutions, General

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Troubleshooting

User’s Manual

Troubleshooting

Check List

Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the warranty card, the phone number on the Information section or contact your dealer.

General

Symptom

No images on the screen. I cannot turn on the monitor.

Check List

Is the power cord connected properly?

Can you see "No Connection, Check Signal Cable" on the screen?

Solutions

Check the power cord connection and supply.

Check the signal cable connection.

I cannot see the On Screen Display.The screen shows strange colors or just black and white.

If the power is on, reboot the computer to see the initial screen(the login screen), which can be seen.

Can you see "Video mode not supported" on the screen?

There is no image on the screen. Is the power indicator on the monitor blinking at 1 second intervals?

Have you locked the On Screen Display (OSD) Menu to prevent changes?

Is the screen displaying only one color as if looking at the screen through a cellophane paper?

Have the screen colors become strange after running a program or due to a crash between applications?

If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000 and

then change the frequency of the video card.

(Refer to the Preset Display Modes)

Note: If the initial screen (the login screen) does not appear, contact a service center or your dealer.

You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can properly handle.

Adjust the maximum resolution and frequency that the monitor can properly handle.

The monitor is in PowerSaver mode.

Press a key on the keyboard or move the mouse to activate the monitor and restore the image on the screen.

Unlock the OSD by pressing the MENU button for at least 5 seconds.

Check the signal cable connection.

Make sure the video card is fully inserted in it's slot.

Reboot the computer.

Has the video card been set		Set the video card by referring to the
properly?		video card manual.

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Contents SyncMaster 171B/171S/181B/171T/171Q Index User’s ManualNotational Warning/Caution Safety InstructionsNotation Conventions Power Do not use a damaged or loose plugDo not connect too many extension cords or plugs to an outlet Installation Do not cover the vents on the monitor cabinetDo not place the monitor face down The TFT-LCD surface may be damagedClean Do not spray detergent directly on the monitorOther Do not remove coveror back. No user serviceable parts insideNever insert anything metallic into the monitor openings Introduction UnparkingMonitor and Stand Power Cord Signal Cable Quick Setup Guide Warranty CardUnparking SyncMaster 171T Power CordSignal Cable DVI Cable Option Quick Setup Guide Pivot Stand and S/W CDOption Warranty CardFront Front SyncMaster 171T Use this button to auto adjustment direct accessthe OSD showing the currently selected input signal appears while the the power saving modeRear Rear SyncMaster 171T Power on/off SwitchPower port Signal PortSetup Connecting Your MonitorConnecting Your Monitor SyncMaster 171T Setup-GeneralSetup-For Multimedia model Option 1. Speaker Power Code 2. On/Off Volume 3. Bass ControlMultimedia Speaker Stand 4. Treble Control 5. Stereo Input Jack 6. Headphone JackWindows ME Windows XP/2000 2. Click Windows XP/2000 DriverSetup 4. Click the Properties button on the Monitor tab and select Driver tab 9. Click the Close button then click OK button continually How to install 1. Click Start , Setting , Control Panel Microsoft Windows 2000 Operating SystemMicrosoft Windows Millennium Operating System 1. Click Start , Setting , Control Panel6. Choose Specify the location of the driver Microsoft Windows NT Operating System Linux Operating SystemInstalling VESA compliant mounting Removing the baseAttaching a base 1. Rear cover mounting pad 2. Mounting interface padfeature 4. Use this button to Exit the active menu or the OSD On-Screen DisplaySyncMaster 171B/171S/181B/171Q Brightness ContrastHow to adjust Adjust the BrightnessFine Image LockCoarse H-Position PositionV-Position Geometry Reset ResetColor Reset Color Temperature Color TemperatureColor Control Image Effect LanguageMenu Halfton Menu PositionH-Position Menu PositionMenu PositionV-Position Menu Display Time Display ModeAuto Adjustment OSD Lock/UnlockSyncMaster 171T On Screen Display BrightnessContrast Adjust the BrightnessFine Image LockCoarse H-Position PositionV-Position Reset Geometry ResetColor Reset Geometry parameters are replaced with the factory default valuesColor Temperature Color TemperatureColor Control Follow these steps to adjust individual R,G,B color controlImage Size LanguageHalftone Change the opaqueness of the background of the OSDMenu PositionH-Position Menu PositionV-PositionMenu Display Time Display ModeAuto Adjustment OSD Lock/Unlock1 Push the Auto button 1 Push the Menu button for 5 seconds or more to Lock the OSDTroubleshooting Check ListSymptom SolutionsThe screen suddenly has become unbalanced The screen is out of focus or OSD cannot be adjustedLED is blinking but no images on the screen Check the following items if there is trouble with the monitor Question AnswerSelf-Test Feature Check 1. Turn off both your computer and the monitorSelf-Test Feature Check Werning Messages EnvironmentUseful Tips Judging the monitors working conditionSpecifications ResolutionInput Signal, Terminated Power SupplyGeneral Power Consumption Dimensions WxDxH / WeightVESA Mounting Interface Environmental considerationsSpecifications ResolutionInput Signal, Terminated Power SupplySpecifications General Power ConsumptionDimensions WxDxH / Weight User’s ManualSpecifications Multimedia Speaker Stand Specifications ResolutionInput Signal, Terminated Power SupplySpecifications PowerSaver Power saving modePower Switch off SyncMaster 171B/171S/171QPreset Timing Modes SyncMaster 171B HorizontalVertical Pixel ClockPreset Timing Modes SyncMaster 171S/171Q/171T Preset Timing Modes SyncMaster 181B Horizontal Frequency Vertical FrequencyService InformationU.S.A BRAZILService SOUTH AFRICASWEDEN/DENMARK/NORWAY/FINLAND FRANCETerms ResolutionDot Pitch Vertical FrequencyRegulatory FCC Information User InstructionsUser Information VCCIEuropean Notice Europe only MPR II CompliancePCT Notice AB general requirements Why do we have environmentally-labelled monitors?What does labelling involve? What does labelling involve?continue Environmental RequirementsLead CadmiumWhy do we have environmentally labelled computers? CongratulationsTCO Development Environmental requirements Flame retardantsMedical Requirement Classifications Natural Color How to install the Natural Color softwareHow to delete the Natural Color software program Natural Color Software ProgramFor Better Display Authority Information in this document is subject to change without notice