Samsung Solutions for SCX 4100 Printer Problems and Malfunctions

Page 139

Printing Problems

Condition		Possible cause	Suggested solutions

The machine	The machine is not		Check the power cord connections. Check
does not print.	receiving power.		the power switch and the power source.

	The machine is not		Select Samsung SCX-4100 Series as
	selected as the default		your default printer in your Windows.
	printer.

	Check the machine for		After locating the problem, clear it.
	the following:		• Close the cover.
	• The front or rear		• Clear the paper jam. See page 8.2.
		cover is not closed.	• Load paper. See page 1.8.
	•	Paper is jammed.	• Install the toner cartridge. See page 1.6.
	•	No paper is loaded.	If a printer system error occurs, contact
	•	The toner cartridge	If a printer system error occurs, contact
	•	The toner cartridge	your service representative.
		is not installed.	your service representative.
		is not installed.

	The connection cable		Disconnect the printer cable and
	between the computer		reconnect it.
	and the machine is not
	connected properly.

	The connection cable		If possible, attach the cable to another
	between the computer		computer that is working properly and
	and the machine is		print a document. You can also try using a
	defective.		different printer cable.

	The port setting is		Check the Windows printer setting to
	incorrect.		make sure that the print job is sent to the
			correct port, for example, LPT1. If the
			computer has more than one port, make
			sure that the machine is attached to the
			correct one.

	The machine may be		Check the printer properties to ensure
	configured incorrectly.		that all of the print settings are correct.

	The printer driver may		Remove the printer driver and then
	be incorrectly		reinstall it; see page 1.16 and page 1.16
	installed.		respectively.

	The machine is		Check the display message on the control
	malfunctioning.		panel to see if the machine is indicating a
			system error.

8.10TROUBLESHOOTING

Image 139

Contents Page About the User’s Guides Contents Printing Using Your Printer in Linux Troubleshooting Important Precautions and Safety Information Page Laser Safety Statement Power Saver Ozone SafetyRecycling Canadian Radio Interference Regulations Radio Frequency EmissionsFCC Information to the User Approvals and Certifications Declaration of Conformity European CountriesEC Certification Replacing the Fitted Plug for UK Only Page Differences Between British and American English Getting Started Unpacking Quick Install GuideStarter Toner Cartridge Clearance Space Selecting a LocationThese are the main components of your machine Understanding the Component LocationFront View Rear ViewControl Panel Functions Installing the Toner Cartridge Getting Started Loading Paper Changing the Paper Size in the Paper Tray Getting Started See your computer User’s Guide if you need help Using a Parallel Cable Windows onlyUsing a USB Cable Making ConnectionsTo the USB port on your computer Turning the Machine On Linux Driver Remote Control PanelAbout Samsung Software Windows GDI DriverFeature Printer Driver Printer Driver FeaturesFit to page printing Scale printing Watermark Overlay System Requirements Installing Samsung Software in WindowsInstalling Samsung Software Getting Started Getting Started Click Install SmarThru Installing Samsung SmarThruCopy components to produce professional quality copies When the installation is finished, click Finish Repairing SoftwareRemoving Software Uninstalling the MFP DriverUninstalling Samsung SmarThru Changing the Display Language Setting Up the Machine SystemSetting the Paper Size and Type Toner Save Mode Using the Save ModesPower Save Mode Memo Paper Handling Plain paper Selecting Print MaterialsType, Input Sources and Capacities Paper Type Input Source/Capacity Paper TrayGuidelines for Paper and Special Materials Selecting an Output Location Printing to the Front Output Tray Face down Be careful not to pinch your fingers Printing to the Rear Output Slot Face upTransparencies Paper Handling Loading Paper in the Paper Tray Using the Manual Feeder Paper Handling Setting the Paper Type and Size for Manual Feeder Memo Printing Printing a Document in Windows LandscapePortrait Select the Samsung SCX-4100 Series printer Double-click the Samsung SCX-4100 Series icon Canceling a Print JobFrom the Document menu Using Help Using a Favorite SettingLoaded in the tray Setting Paper PropertiesProperty Description Copies SizeSelect Color Paper Setting Graphic PropertiesProperty Description Source TypeAdvanced To print a documentToner Save QualityProperty Description Advanced True Type Options Download as Bit Image When thisWhen the Print All Text Black option is Printing Multiple Pages on One Sheet of the PaperRight, Then Down, Then Left, Then You can scale your print job on a Printing a Reduced or Enlarged DocumentFitting Your Document to a Selected Paper Size Printing Posters Using an Existing Watermark Using WatermarksClick Ok and start printing Creating a Watermark Deleting a Watermark Editing a WatermarkClick the Extras tab and click Edit in the Overlay section Using OverlaysWhat is an Overlay? Creating a New Page OverlayEdit Overlays window, click Create Overlay Using a Page Overlay Click Delete Overlay Deleting a Page OverlaySetting Up the Host Computer Setting Up the Locally Shared PrinterWindows 9x/Me Windows NT 4.0/2000/XP Setting Up the Client ComputerSelect Local Port and click New Port Copying Preparing a Document Loading Paper for CopyingMaking a Copy Copying Press No. of Copies Setting Copy OptionsDarkness Number of CopiesReduced/Enlarged Copying Original Type Clone Copying Using Special Copy FeaturesAuto Fit Copying Sided in 1 page Copying Up Copying Poster Copying Changing the Default Settings Setting the Time Out Option Scanning Scanning Basics Scanning Using Samsung SmarThruScan To SmarThru 4 window opensApplication ImageCopy PrintTo use on-line help file SettingWeb Scanning Process with TWAIN- enabled Software Using Your Printer Linux Getting Started Software Installing the MFP DriverSupported OS Recommended Hardware RequirementsClick Install When the welcome screen appears, click Next Installing the MFP DriverWhen the installation is completed, click Finish Click Next Click Finish Click UninstallOpening the MFP Configurator Using the MFP ConfiguratorDouble-click MFP Configurator on the desktop Printers Tab Printers ConfigurationClasses Tab Scanners ConfigurationClasses tab shows the list of the available printer classes Sharing Ports Between Printers and Scanners MFP Ports ConfigurationConfiguring Printer Properties Printing from Applications Printing a DocumentChange the printer and print job properties Printing Files Device using the standard Cups way directly fromClick Properties Scanning a DocumentDrag the pointer to set the image area to be scanned Using Your Printer in Linux Using Preset Job Type Settings You can use the following tools to edit the image Using the Image EditorTools Function Allows you to flip the image vertically or Size manually, or set the rate to scaleProportionally, vertically or horizontally Number of degrees from the drop-down listMemo Maintenance System data list prints out Printing the System Data ListClearing the Memory Press Start/EnterCleaning the Outside Cleaning Your MachineCleaning the Inside Maintenance Cleaning the Document Glass Expected Cartridge Life Maintaining the Toner CartridgeToner Cartridge Storage Saving TonerRedistributing Toner Reinstall the cartridge and close the front coverOpen the front cover Replacing the Toner Cartridge Cleaning the Drum Consumables and Replacement PartsItems Select Samsung SCX-4100 Series and then Remote Control Panel Using the Remote Control PanelTroubleshooting Paper Tray Clearing Paper JamsMessage Location of Jam Go to Paper Exit Area Troubleshooting Fuser Area or Around the Toner Cartridge Tips for Avoiding Paper Jams Select 90 degrees Click Display Meaning Suggested solutions Clearing LCD Error MessagesPaper Feeding Problems Solving ProblemsCondition Suggested solutions Condition Possible cause Suggested solutions Printing ProblemsSelect Samsung SCX-4100 Series as Text is wrong Paper size settings doMachine Paper source Selects printAdvanced Options window Select Download as Bit ImageToner specks Printing Quality ProblemsDropouts See Replacing the Toner Cartridge on Clean the LSU Clean the LSU. SeeClean the inside of the machine. See If black vertical streaks appear onCurl or wave ScatterCharacters SkewBlack pages On page A.5Rotating the paper 180 in the tray SeeCurl Copying Problems Scanning Problems Problem Possible Cause and Solution Common Linux ProblemsDev/mfp4, so scanner on USB0 relates to /dev/mfp4 To identify the source of the problem, you should openList Is not functioning properlyIf you want to uninstall only one of them, please Installed both LinuxSymbolic link to lpr printing command, which is Please install the LPP firstPaper Specifications General SpecificationsScanner and Copier Specifications Printer SpecificationsCharacters x 2 lines General SpecificationsPackage Weight Paper 2.5 Kg Plastic 0.7 Kg ~ 163 g/m2, 16 ~ 43 lbScanner and Copier Specifications Max x 356 mm 8.5 x 14 Printer SpecificationsEnvelope C6, Envelope Monarch, Envelope B5 Min x 127 mm 3 x 5Overview Paper SpecificationsSupported Sizes of Paper Size mm/in Weight CapacityProof wrapping Guidelines for Using PaperAdhesion, problems with Smooth, or embossed Try another kind of paperPaper Output Capacity Paper SpecificationsSecond Paper Storage Environment Envelopes with Double Side Seams EnvelopesType of Address Minimum Maximum Envelopes with Adhesive Strips or FlapsEnvelope Margins Envelope StorageTransparencies LabelsIndex Page Remote Control Panel 1.23 SmarThru Uninstalling MFP driverMode, change Watermarks, use Visit us at

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