Blackberry 2, MAT-03196-001 manual Frequently asked questions, Symptoms

Page 67

6

Frequently asked questions

For additional support:

Email: support@blackberry.net

Phone: 1-887-255-2377 (U.S. and Canada)

Web: www.blackberry.net (for general information about the BlackBerry Wireless Email Solution)

What should I do when the BESMonitor status shows “SRP Connection Down”.

Symptoms

The BESMonitor icon in the Windows SysTray indicates that BlackBerry Enterprise Server status is SRP Connection Down.

Problem

While the BlackBerry Enterprise Server is running, the SRP (the link to the wireless network) is disconnected.

Solution

You should check that DNS is set up properly on the server machine. It may not be able to resolve or find SRP HOST (indicated in italics because the value is variable), which is the Network Address Node specified during installation. To find out where the connection process is failing, run the BBSRPTEST utility.

Image 67
Contents BlackBerry Enterprise Server for Lotus Domino Research In Motion Limited Contents Page About BlackBerry and the BlackBerry Enterprise Server OverviewSample email path with BlackBerry Enterprise Server Your package About this guidePage Software Setup and installationSystem requirements HardwareHardware minimum requirements Pre-Installation checklistInformation Firewall configuration Setup and installation Firewall configuration Logging in to the Administrator account Important setup overviewInstalling the server Click Next. The License Agreement window appears Setup and installation Installing the server Setup and installation Installing the server Setup and installation Installing the server Setup and installation Installing the server Setup and installation Installing the server Click Next to continue \Program Files\Research Motion\BlackBerry Enterprise Server\ Setup and installation Installing the server Click Finish to close the window Creating the BlackBerryAdmins group BlackBerryAdmins Page Setup and installation Creating the BlackBerryAdmins group To add more administrators Adding administrators to the BlackBerryAdmins groupStarting the server add-in task Resolving Connection ErrorsChanging the polling interval Connection lost Ping SRP Host Uninstalling the softwareBlackBerry Enterprise Server Software for Lotus Domino Setup and installation Uninstalling the software Page Opening the BESAdmin window Administration tasksTo open the BESAdmin window Administration tasks Opening the BESAdmin window Connecting a handheld to the cradle To connect the handheld Removing a handheld from the cradle Adding usersTo add a user Adding a user and a PIN Administration tasks Adding users Enabling and disabling a handheld To enable a handheldTo disable a handheld To remove a user Purging pending messagesTo purge all messages Clearing in-cradle status Generating encryption keysTo monitor statistics Monitoring email statisticsReading the status fields Sending a message to one user Changing a user’s handheld To view statistics by queue Viewing global statisticsTo view global statistics Viewing statistics by queuePage To view Global Stats in Performance Monitor Administration tasks Viewing global statistics To view Global Stats in Snmp Adding handheld licenses Server-level administrationSending an All Points Bulletin Installation and Getting Started Guide Page Checking server status BESMonitor and BESAlertIcon To configure BESAlert notifications Configuring BESAlertBESMonitor and BESAlert Configuring BESAlert BESMonitor and BESAlert Configuring BESAlert Page Symptoms Frequently asked questionsGethostbyname failed for name srp host error code = Why isn’t this laptop users handheld receiving messages? Page Definitions BlackBerry Enterprise Server Software License AgreementGrant of License Term BlackBerry Enterprise Server Software License Agreement Index Page

MAT-03196-001, 2 specifications

The Blackberry 2, model MAT-03196-001, represents a significant advancement in mobile technology, catering to both personal and professional users. With its sleek design and user-friendly interface, it aims to offer a seamless experience for those who require efficiency on-the-go.

One of the standout features of the Blackberry 2 is its robust security system. Recognized for prioritizing user data protection, the device integrates advanced encryption methods and regular updates to safeguard against potential threats. This is particularly appealing for businesses handling sensitive information, making the Blackberry 2 a preferred choice among corporate users.

Equipped with a powerful processor, the Blackberry 2 ensures smooth multitasking capabilities. Users can easily switch between various applications without experiencing lag, a crucial feature for those who rely on their mobile device for productivity. The phone supports a wide array of apps, from essential productivity tools to popular social media platforms, providing versatility to meet diverse user needs.

The Blackberry 2 boasts an impressive battery life, allowing users to stay connected without frequent charging interruptions. With smart power management, the phone efficiently utilizes energy, extending usage time significantly even with extensive application use. This feature is especially important in professional environments where accessibility is vital.

Furthermore, the Blackberry 2 is equipped with a high-resolution display that enhances the visual experience, whether users are browsing the internet, watching videos, or reading documents. The display is designed to be vibrant and responsive, ensuring clarity and comfort when viewing content.

Connectivity options are another strong suit of the Blackberry 2. It supports the latest communication technologies, including 4G LTE and Wi-Fi, ensuring fast and reliable internet access. Additionally, seamless integration with various networks allows users to stay connected almost anywhere.

Lastly, the Blackberry 2 continues the brand’s legacy of offering a physical keyboard alongside a touchscreen interface. This dual input method combines the best of both worlds, providing precision typing for users who prefer tactile feedback while still allowing for touchscreen convenience.

In summary, the Blackberry 2 MAT-03196-001 blends security, efficiency, and modern technology to cater to today’s mobile users. With its impressive features and reliable performance, it remains a strong contender in the competitive smartphone market.