Troubleshooting
Check the following guide for the possible cause of a problem before contacting service.
Symptom | Solution(s) |
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|
HDTV Receiver does | Plug the power cord into a wall power outlet securely. |
not turn on. |
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Fragmented picture and | Check your antenna input, location, and signal strength. |
unclear sound. |
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No picture. | Make sure the correct video display format is selected. |
| Make sure that the right component type is selected. |
| If HDTV Receiver is connected to your monitor or TV via the YPbPr port on the back |
| panel, the output connector setting must be set to the YPbPr position (see page 17). |
| Otherwise, you will probably see an abnormal picture. |
| If HDTV Receiver is connected to your monitor or TV via the RGB port on the back |
| panel, the output connector settting must be set to the RGB position. Otherwise, you |
| may not be able to see a picture. |
| Select the EZ Scan or Manual Add functions if you have not already done so. |
| Check to make sure all the cables are installed correctly and that the proper source |
| is selected on your TV. For example, Video 1 or 2. |
| The antenna signal strength may be low. Check the signal strength and adjust the |
| antenna location and direction. |
| Due to copyright restrictions, you may not be able to view some high definition pro- |
| grams in the high definition format. |
| For more information about connections, please refer to connections on pages |
|
|
Normal picture but no | Check volume levels. |
sound. | Make sure the TV is not muted. |
| Check that the HDTV receiver is connected properly. |
|
|
Picture is distorted. | Make sure the proper format is selected. |
| Make sure the proper aspect ratio is selected. |
| Make sure the video output is connected to the TV. |
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|
Available channels are | You can find all the available channels is by running the “EZ Scan” or “EZ Add” in |
missing. | the SETUP menu. |
You forgot your pass- | Enter the master password “7777”. |
word. |
|
The Remote Control | Use Mode button to select STB operational mode. |
does not work properly. | Point the Remote Control at the remote sensor on the HDTV Receiver. |
| Operate the Remote Control within 23 ft (7 m). |
| Remove any obstacles blocking the signal. |
| Replace exhausted batteries with new ones. |
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