Trouble Shooting

GD-2000 Manual 6/18/98 5:26 PM Page 14

•If your DVD-ROM drive does not operate properly, check the following table.

•You may have to check the other devices included in your SYSTEM.

•If you cannot locate the cause, turn off the power of the SYSTEM, including the DVD-ROM drive, immediately unplug the power supply cable of the SYSTEM from the wall outlet, and contact your dealer.

•When calling for service, provide the following information:

1.Model name

2.Detailed symptoms

Symptoms		Possible causes	Remedy

The DVD-ROM	1.	You place the	1. Place the disc
Drive does not	disc upside down		right side up in the
operate even when	in the Disc Tray.		Disc Tray, then load
a disc is loaded.	2.	The disc is dirty.	it.
	3.	The pick-up lens	2. Clean the disc
	is dirty.		surface.
	4.	The disc is	3. Clean up the
	scratched or		pick-up lens. (see
	warped.		page 13)
	5.	Cable	4. Change the disc.
	connection is		5. Turn off your
	incorrect.		SYSTEM and
	6.	The program is	reconnect cables
	incorrect. It is		correctly.
The Disc Tray	1.	There are	1. Give each
cannot be opened.	devices with the		device a different
Communications	same Device		Configuration
between the host	Configuration		Jumper Setting.
computer and the	jumper setting on
devices on the	the interface cable.
interface cable are
not successful.

GD-2000 DVD-ROM Manual - Page