Runco PL-61DHD manual Maintenance and Troubleshooting, Troubleshooting Tips

Page 57

5. Maintenance and Troubleshooting

Table 5-1provides some general guidelines for troubleshooting problems you may encounter with the PlasmaWall. If you encounter an issue not described here, please contact your Runco dealer or Runco Technical Support.

Table 5-1. Troubleshooting Chart

Symptom

Possible Cause(s)

Solution

5.1

Troubleshooting Tips

The display does not turn on after initial installation.

•The PlasmaWall is not plugged in or the AC outlet is not active.

•The DHD Controller is not plugged in or the AC outlet is not active.

•The remote control batteries have run out.

•The serial connection from the DHD Controller to the PlasmaWall is incorrect.

•Ensure that the PlasmaWall is plugged in and that the AC outlet is active.

•Ensure that the DHD Controller is plugged in and that the AC outlet is active.

•Replace the batteries.

•Ensure that the RS-232 output from the DHD Controller is properly connected to the RS-232C input on the PlasmaWall (see Figure 3-3).

The PlasmaWall and DHD Controller are both on, but there is no picture and on-screen menus do not appear.

•Faulty or incorrect video connection between the DHD Controller and the PlasmaWall.

•Incorrect input source selection.

•Display Device input source is set to 1 (RGBHV), DHD Controller input is set to DVI 1 or DVI 2 and DVI source is HDCP-encrypted.

•Ensure that the DVI and/or RGBHV outputs from the DHD Controller are properly connected to the video inputs on the PlasmaWall (see Figure 3-3).

•Choose the correct input

source on the display (refer to Selecting the Input Source on page 30).

•Set the Display Device input source to 2 (DVI) or use a different input on the DHD Controller for the encrypted source material.

The display is on and menus	•	Incorrect source selection.	• Select the correct source.
appear, but there is no	•	Source component is not	• Turn on the source
picture.		turned on.	component.
	•	Source component is	• Check connections from
		connected incorrectly or	source component to DHD
		not at all.	Controller.

Runco PlasmaWall Owner’s Operating Manual

47

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Contents PL-61DHD Page For Plasma Displays Three Year Limited WarrantyRIGHTS, Limits and Exclusions Runco INTERNATIONAL, INC DOC Compliance Notice Safety PrecautionsTable of Contents Specifications Maintenance and TroubleshootingOperation Serial CommunicationsList of Figures List of Figures About This Manual IntroductionCertain features Using This ManualSignificance. They also provide supplemental information Degrade performance or cause a malfunctionKey Features and Benefits Description, Features and BenefitsOptional Accessories Controls and Indicators Controls and FunctionsPlasmaWall at a Glance Power on/off switch does not disconnect the plasma display Input SELECT/EXITMENU/ENTER External Speaker Outputs AUDIO1, AUDIO2, AUDIO3COMPONENT1 Runco Icon DHD Controller Front PanelIR Sensor Vacuum Fluorescent DisplayLeft Button UP ButtonEnter Button Down ButtonComponent Video RCA connectors HD1 / HD2 Analog BNC connectorsDHD Controller Rear Panel DVI OUTComposite Video Input Main Power SwitchRS-232 Control Port Main AC FuseDHD Controller Remote Control DHD Controller Remote ControlEnter IR Output IndicatorLight MenuSVC CinemaISF DAY CustRemote Control InstallationOther surfaces Quick Setup Installation specialistStep Procedure For Details, refer to Considerations InstallationMounting the PlasmaWall On a Wall or Table StandVentilation Other ConsiderationsProlong operating life Connecting PlasmaWall to the DHD Controller Connections to the PlasmaWall and DHD ControllerDHD Controller RS-232 Connection from the DHD Controller to the PlasmaWall Connecting Source DTV or Progressive Component YPbPr Source Analog Computer RGB Connections See Figure Refer to Computer/Video Signal Compatibility on page 58 forTo work Some Macintosh computers may require a Macintosh videoComposite, S-Video and Component Video Connections Composite/S-Video/Component Video Connections See FigureConnection RS-232 ControllerCable Management 11. Installing the Cable ClampsInstallation Operation Turning on the PowerYou must enter a passcode to access the Service menu Selecting the Input Source Setting the PC Display PropertiesOperation Using the On-Screen Menus Service ISF PresetsInput Source Aspect RatioInput Source Main MenuAspect Ratio HD Pass Thru 1 HD Pass ThruRemote Aspect Ratio Control Description Key Aspect Ratio SettingsPicture Brightness Contrast Color Tint Sharpness PictureTypical Gray Bar Pattern for Adjusting Contrast Gray Yellow Cyan Green Magenta Red Blue Resolution Input PositionInput Position Left/Right Up/Down Width Height Overscan ISF Presets ISF Night ISF Day Custom Save Factory Default ISF PresetsInformation Serial Number Hardware Firmware 0002.002B Date Mar 24Gain/Offset Refer to ISF Night Display Color, above You must enter a passcode to access the Calibration menuISF Day Display Color Refer to ISF Night Display Color CalibrationShould be used by ISF-certified technicians only ServiceButton takes you from top to bottom in the left column, then Input Names Restore Composite Video Component SD HD/RGB 1 and HD/RGB 2 Color Space Select Auto, RGB or YUV DisabledOperation Operation Maintenance and Troubleshooting Troubleshooting TipsSymptom Possible Causes Solution Computer/Video Signal Command Value Description Min/max Stored? Power On/Off CommandsSerial Communications Aspect Ratio Commands Image Preset Commands Output Shift Commands Value Description Min/max Stored? Input Position CommandsBkgnd Serial Communications PlasmaWall Specifications SpecificationsDHD Controller Specifications PlasmaWall Model PL-61DHD Dimensions PlasmaWall DimensionsComputer/Video Signal Compatibility Chart Computer/Video Signal CompatibilitySUN Specifications Page Runco CL-810 Owner’s Operating Manual

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